Senior Cloud Infrastructure Engineer, Loyal

Salary not provided

Docker

Kubernetes

Bash

Linux

Azure

Ubuntu

Active Directory

Senior level

Remote from US

Digital solutions for patient journeys

Job no longer available

Digital solutions for patient journeys

201-500 employees

HealthcareB2BArtificial IntelligenceSaaSMedTech

Job no longer available

Salary not provided

Docker

Kubernetes

Bash

Linux

Azure

Ubuntu

Active Directory

Senior level

Remote from US

201-500 employees

HealthcareB2BArtificial IntelligenceSaaSMedTech

Company mission

To erase confusion by giving the power back to the health systems that have spent decades earning the trust of their patients.

Job

Company

Role

Who you are

Bachelor’s degree in Computer Science or related field or equivalent work experience
Minimum of five years of experience with Azure
Minimum of five years of experience with Linux (Debian/Ubuntu)
Minimum of three years of experience with AKS (Azure Kubernetes Service)
Experience working within a software as a service (SaaS) company preferred
Experience working within a start-up and/or ambiguous environment, with proven experience to be adaptable preferred
Experience with any of the following is a plus: Docker, nginx, bash scripting, Azure Active Directory, Azure DevOps

What the job involves

The Senior Engineer, Infrastructure will be responsible for technical strategy, execution, and delivery of planning and deployment of our Azure infrastructure
This role will mentor and help develop a diverse team of engineers, and work cross-functionally with a variety of teams across the company to inform direction and roadmap. You will lead projects from conception to completion, as well as maintain and improve existing infrastructure
Collaborate with cross-functional teams to ensure team health, knowledge sharing, and deliverables are defined and met
Ensure development deliverables are documented and key decisions are recorded in accordance with the design and development process
Help with hiring initiatives across the engineering department
Assist in identifying process problems and contribute to the continual enhancement of the design, development processes, and system architecture
Work as part of the team to ensure appropriate business measures are defined and documented
Review and influence new and evolving design, architecture, standards, and methods for operating services and systems
Participate in software and system performance analysis and tuning, service capacity planning, and demand forecasting
Design systems management solutions using automation and self-repair rather than relying on alarming and human intervention
Reuse existing strategic technologies and prefer appropriately simple, scalable solutions over more complex and failure-prone ones

Our take

The US healthcare system is notoriously disjointed, making for a complex and sometimes hostile patient journey that can leave many dissatisfied. This is a problem: the US patient is a customer, and dissatisfied customers take their business elsewhere.

Loyal has developed a number of AI tools that providers can deploy to keep the patient journey smooth and their loyalty firm, like a symptom checker and chatbot on the patient side, for example, and for physicians there’s tools for triage, outreach, and relationship management.

Customer retention tech for the healthcare system isn’t a new concept, but it’s one that Loyal is doing a good job getting out to its target market. It’s used by over 55k providers across 290 hospitals in over 35 health systems, demonstrating the products add real value in what’s a lively and competitive US health provider market.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

27% employee growth in 12 months

Glassdoor (3.6)

Company

Funding (2 rounds)

Jul 2024

$33.5m

SERIES B

Oct 2020

$12.5m

SERIES A

Total funding: $46m

Company benefits

Flexible paid time off, sick and personal days
At least one holiday per month (sometimes, more!)
Full health, dental, and vision insurance - Loyal pays the premium for all employees!
One Time Home Office Setup Stipend For Remote & Hybrid Roles
Monthly Internet Stipend for Remote & Hybrid Roles
Long term & short term disability
401[k] plan
16 Weeks Paid Parental Leave
2 Volunteer days per year
Matching Gift Program
Participation Grant Program
Annual Travel/Team Events up to twice per year (post-COVID)

Company HQ

Tech Square, Atlanta, GA

Leadership

Chad Mallory

(CEO)

Previously served as co-founder, President, and COO of BrightWhistle.

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