Customer Support Specialist, Brandbassador

Salary not provided

Junior and Mid level

London

Marketing platform

Job no longer available

Marketing platform

101-200 employees

B2BEnterpriseMarketingContentDigital MediaSaaSSocial Media

Job no longer available

Salary not provided

Junior and Mid level

London

101-200 employees

B2BEnterpriseMarketingContentDigital MediaSaaSSocial Media

Company mission

To make it possible for eCommerce brands to forge lasting relationships with their customers, followers, and fans and - through gamified missions - create genuine, user-generated content, amplify social engagement, and increase revenue.

Job

Company

Role

Who you are

You are passionate about social media and technology, and love working in a fast-paced start-up environment
At least 2 years of similar experience within a SaaS business or a proven track record of customer support
Basic knowledge of Intercom and JIRA is preferred
A quick learner and solutions-oriented
Excellent organisational and time management skills
You enjoy solving customers’ issues and are driven by turning a difficult customer into a happy customer
You have the ability to explain technical concepts in an easy to understand manner
You are a team player who takes pride in your work and goes the extra mile to ensure the job is done right
Problem solver and results driven, you can quickly think on your feet
You're ambitious, driven & tenacious; we’re looking for someone who can both grow the role and their career at the same time

What the job involves

Learn and maintain a deep expertise of Brandbassador and best practices to provide ongoing value and support to our customers
Ensure Ambassadors and Brands have a great experience on Brandbassador
Analyse, organise and communicate customer feedback to our product team
Be first-line support for our brands through live chat (Intercom) and ambassadors through the Brandbassador in-app messaging service
Maintain all missions and required actions from Brandbassador
Approve cash payments for Ambassadors
Report issues and feature suggestions through JIRA
Build and maintain a world class knowledge base
Manage the day to day operations for some of our key accounts
Help develop new materials – presentations, roll-out plans, and proposals – to facilitate high impact customer engagement
Participate in cross-functional initiatives designed to transform process and tools used by the Customer Success team

Salary benchmarks

Our take

Brandbassador believes that word-of-mouth advertising is the most effective marketing strategy. The startup aims to help brands automate word-of-mouth marketing by allowing them to reward their 'ambassadors' - e.g. customers and followers.

Brandbassador's platform uses technology to allow brands to increase customer acquisition, retention, and lifetime value by providing its loyal customers with cash, gift cards, and free products aimed to build excitement about brands and their products.

The company was founded in 2015 and it has hundreds of thousands of "brandbassadors" signed up on its platform. The company has countless brands among its clients, including Deal of Sweden, PopSockets, MVMT Watches and Daniel Wellington.

Freddie

Company Specialist at Welcome to the Jungle

Insights

50% female employees

-15% employee growth in 12 months

Glassdoor (4.2)

Trustpilot (4.8)

Company

Company benefits

We recognise and reward performance
A bunch of perks
Remote-working culture
Flat hierarchy so you aren’t far from our Founders with their ‘open-door’ policy
Be part of a diverse and awesome team across Europe, Africa & Middle East
Thriving working environment; we work hard, we play harder and we take pride in our business and our culture
Weekly ‘Morgenbad’. Although we all can’t jump into the freezing Norwegian waters every morning like our Norwegian colleagues, we at least get together every Monday morning for story-telling

Company HQ

London, UK

Leadership

Ole Fjelberg

(COO)

Previously County Manager at Redress AS, Founder at KleinService, Founder & President at Queen Mary Trading & Investment Society and President & Partner at Onepiece.

Thomas M. Adams

(CEO)

Previously CEO & Founder at Beltespenner for 7 years and at TrendWorks for 6 years.

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