Solutions & Implementation Engineer, Cytora
More information about location
Configurable platform enabling commercial insurers to create digital workflows
Job no longer available
Configurable platform enabling commercial insurers to create digital workflows
21-100 employees
Job no longer available
More information about location
21-100 employees
Company mission
Cytora's mission is to transform insurance by helping insurers generate fairer premiums and enabling society at large to transfer risk in new and seamless ways.
Role
Who you are
- Strong communicator, with 1+ years of experience successfully preparing and running demos, prototypes for prospective customers or internal teams
- Experience eliciting requirements, identifying solution approaches, translating requirements into technical design
- Ability to influence stakeholders working with them to agree scope and design the system to ensure outcomes deliver value
- Comfortable working with both business and technical stakeholders
- You care more about solving our customers’ problems than selling our products, and it shows
- Experience with script based configuration - YAML and JSON (pipelines, step configuration, schema-driven ui configuration etc)
- Ability to match customer functional requirements and available system features
- Working proficiency in Python, 1+ years of experience (this role does not require extensive coding but does require an ability to understand how features work technically to support integrations)
- Familiarity with using Github as source control
Desirable
- Experience using Postman, Insomnia or similar
- 1+ years of experience providing support for 3rd parties in API based integrations, helping customers set up, debug and test integrations
- Familiarity with Machine Learning and ability to explain input data requirements to customer who want to use models
- Insurance industry experience
What the job involves
- You will help customers implement and grow their use of Cytora’s Risk Stream
- You will work closely with our Customer Success and Product teams as part of initial customer onboarding, deliver incremental deployments but also provide ongoing support for their integrations
- Additionally you will work with our Product and Engineering teams to improve our product based on customer feedback and what you learn about user needs
- This role sits within our Product team, but also straddles Customer Success, Engineering and Sales
- Work with customers and BAs to deliver the customer requirements using Cytora’s Risk Stream Platform and implement required customer changes after go-live
- Understand the challenges our clients face
- Design, build and deliver compelling product demos
- Act as technical point of contact for the customer from demo to implementation
- Troubleshoot customer integration issues, and write documentation to help customers self-serve on similar issues in future
- First line of support for production issues
Our take
Insurance is vital to the economy, giving businesses the confidence to realise their ambitions in the face of uncertainty, but the underlying systems that insurance is built on are broken. Cytora is creating new foundations for insurance by providing insurers with the building blocks they need to deliver efficient, accurate underwriting and seamless customer experiences.
Cytora's platform enables risk submissions to be digitised, consistently evaluated using internal and external data sources and automatically processed for underwriting decision making. This means that risks can be digitally processed, maximising automation levels and delivering enhanced control over risk selection.
Cytora recently partnered with global specialist insurer Beazley, which follows a series of recent milestones for Cytora, including partnerships with Allianz, Markel and Ecclesiastical. The company is eyeing the US for its next expansion strategy.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
47% female employees
35% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2019
$31.3m
SERIES B
Dec 2017
$5.5m
EARLY VC
Total funding: $39.6m
Company benefits
- Enhanced parental leave when having, adopting or fostering a child
- 33 days holiday (incl. bank holidays)
- Remote-first
- Work abroad budget - £2000 for every Cytorian each year, empowering and encouraging us to work beyond our regular spaces
- Share options
- Flexible hours
- £1500 L&D budget
- Home office budget
- Vitality private healthcare
Company HQ
Barbican, London, UK
Leadership
Richard Hartley
(CEO)Leads business strategy. Previously product strategist at eBaoTech, a cloud technology vendor to the insurance industry.
Aeneas Wiener
(CTO)Leads engineering and data science. Has a highly technical PhD from Imperial, giving him the skills required to price commercial risk.
People progressing
Dimitra joined Cytora as a Junior Software Engineer in February 2022 before earning promotion to Software Engineer
Sam joined as Business Agility Director in 2019 before progressing to VP Product in 2022
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