Drivers Community Manager, Bolt

Global

Salary not provided

Mid and Senior level

London

12 days per month in office

Building the future of transportation

Open for applications

Building the future of transportation

1001+ employees

MarketplaceTransportMobility

Open for applications

Salary not provided

Mid and Senior level

London

12 days per month in office

1001+ employees

MarketplaceTransportMobility

Company mission

Bolt believes in a future with less car ownership and flexible urban mobility. By bringing reliable on-demand transport to the masses, they’re helping cities evolve towards decreased traffic congestion and pollution

Job

Company

Role

Who you are

You have excellent communication skills in English (written and spoken); proficiency in other languages such as French, German, or Polish is an advantage
You are great at presenting, including in front of large audiences
You are a people person and a good listener, with an interest in the platform economy and experience working closely with community groups
You have experience in events, logistics, and budget management across various countries
You are willing to travel widely, set deadlines, collaborate with other functions like marketing and operations, and project manage a variety of processes
You are resilient, capable of adapting to uncomfortable situations, and able to respond well under pressure; an understanding of taxi and private hire issues, or experience engaging with trade unions or regulators, is a distinct advantage

What the job involves

As the Drivers Community Manager - Global you will complement existing driver engagement activity within marketing, public policy, local ops and management teams to deliver community engagement via regular forums, engagement sessions and online channels
You will also foster and develop relationships with the people who use Bolt to ensure we’re addressing their concerns about our products and the sector
Finally, you will enhance Bolt’s engagement with regulators by sharing views and insight from the frontline, both directly and by facilitating forums that share best practice between markets
Organising regular forums with drivers, fleets, and couriers to understand their issues, update them on Bolt developments, and share learnings to improve the driver offer
Supporting social initiatives focused on drivers' skills development, entrepreneurship, and business management
Presenting on key topics relevant to drivers, including safety, remuneration, fraud, and processes around blocking or removal
Creating reports and external communications documents about drivers who use Bolt
Organising regulatory forums to share best practices, find commonalities, and advocate for sector-wide improvements
Representing Bolt at conferences, events, and meetings across various markets, including speaking on panels

Salary benchmarks

Our take

Bolt is another company in the competitive ride-sharing market that's trying to take market share away from Uber in London and Europe more broadly. They operate in 100 cities and have over 25 million customers

Their strategy is to focus on markets where Uber used to have a monopoly and then they come in with a better offering for drivers

Bolt has the ability to grow aggressively for now as they're well financed. They face a similar to challenge to Uber in that no company in this space has established a profitable business model that isn't propped up by investors with deep pockets. Creating a sustainable model that's better for drivers than Uber is the way Bolt can win

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

37% female employees

26% employee growth in 12 months

Glassdoor (4.1)

Company

Funding (last 2 of 9 rounds)

Jan 2022

$732.2m

SERIES F

Aug 2021

$699.5m

LATE VC

Total funding: $2.0bn

Company benefits

Work from home opportunities

Company HQ

Veerenni, Tallinn, Harju County

Leadership

Markus Villig

(CEO)

Markus left his Computer Science degree to start Bolt (then Taxify) aged 19

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