US Project Manager, Dayshape
$110-130k
More information about location
AI-powered resource management software
Job no longer available
AI-powered resource management software
101-200 employees
Job no longer available
$110-130k
More information about location
101-200 employees
Company mission
To improve people's working lives.
Role
Who you are
- We will need the successful candidate to be independent and driven, customer facing and keen to learn our product and implementation methods
- Proven experience project managing the delivery of enterprise software implementations, and working with or within large corporate organizations
- Organized, detail-oriented, and disciplined when it comes to planning and controlling your projects
- Able to jump between different projects, prioritize, and quickly adapt to unexpected changes and complex problems
- Big picture aware, and renowned for spotting the icebergs nobody else has noticed
- Comfortable asking tough questions of the team and customer and holding them to account
- An excellent communicator, able to establish trust with and motivate just about anyone
- Service- and solution-minded to ensure we tackle challenges and create success for the customer
- Used to projects where winning “hearts and minds” is important, in a professional or enterprise environment
- A quick learner, you will enjoy getting a good grasp on the technical aspects of the software as well as understanding the value it brings to our customers
- Comfortable working in an environment where we’re still figuring some things out, coupled with a strong sense of initiative to suggest and implement improvements as we scale our business
What the job involves
- Our business is growing fast and as a result are looking to expand our Professional Services team in the US to support our growing list of customers. We are looking for a Project Manager who is experienced in driving complex software implementation projects
- You’ll be part of a dynamic and fast-moving team. You’ll directly steer customer implementation projects to a successful conclusion, driving a small team of engineers and software implementation consultants to help you achieve that
- Your job is to make sure everyone is collaborating effectively and heading in the right direction delivering a unified customer experience
- As well as direct hands-on project management on some of our more complex implementations, you will be expected to play an active role within the Professional Services department
- You will consider the needs of many end users and ensure product usage and engagement remains high
- Act as an internal escalation point to assist your team with any challenging issues or situations
- Define, refine and embed standard processes and tools for running Dayshape implementations
- Create and improve off-the-shelf process documentation for Dayshape implementations
- Contribute project updates to company All Hands meetings
- Mentor less experienced members of the team, ensuring you share your knowledge and experience and instil best practice ways of working
- When directly managing projects you will:
- Coordinate and present requirements gathering and configuration workshops to build an in-depth understanding of client processes and the problems that Dayshape will be solving
- Work with internal stakeholders to create Statement of Work documents, including detailed implementation plans with effort, cost and timelines
- Be the primary point of contact between the client and Dayshape, attending daily or weekly calls with the client as required to update on progress
- Manage customer expectations if we anticipate changes in timelines and/or budgets, maintaining the strong relationship with the client
- Demonstrate clear leadership and a sense of accountability, and instil confidence
- Create project status reports, to track the delivery of the project with regards to timelines, dependencies and risks
- Use Dayshape software internally to manage project financials and take accountability for the success of the project
- Be firm with the client and manage a tight scope, making concessions or changes intentionally and tracking dependencies closely
- Follow a change control process and coordinate with Finance to raise any necessary invoices for changes
- Work closely with the product and engineering teams to ensure that any critical development for this implementation is on track and fit for purpose
- Thoroughly understand Dayshape and how our customers use it, in order to propose the best solutions
- Work with our implementation consultants to manage the data migration process
- Coordinate planning and delivery of customer training
- Ultimately hand over the relationship to Customer Support and Account Management following the successful conclusion of the implementation
Our take
Dayshape offers AI-powered resource management software developed to help professional services firms meet profit and growth targets, and client service standards, and offer more rewarding careers for employees. Its features include automated resource scheduling, approval workflows and engagement performance alerts, capacity planning tools, and skills tracking.
Dayshape has 30,000+ global users across 20 countries, including two of the Big Four professional services firms. This is a big coup: competitors are plentiful in this space, especially now that complex hybrid workforces have increased the market appetite for tools to help manage them. As a purpose-built and dedicated solution, Dayshape’s focus on automation, people-first planning, and real-time project financials, gives it an edge against legacy resource management tools.
Dayshape is using its remarkably fast growth (it’s regularly been the fastest-growing Scottish tech company of the year) to continue its global expansion into the US, where the professional services industry includes well over a million different firms.
Steph
Company Specialist at Welcome to the Jungle
Insights
44% employee growth in 12 months
Company
Company benefits
- Paid four week sabbatical in your fifth anniversary year on top of your holiday entitlement
- Innovation Week twice a year, a chance to experiment and work off-project
- Regular All Hands meeting for inspiration and over-communication
- Time out of the working week for team socials each month, with a mix of in-person and virtual options: past events include hiking, family BBQs, online games, D&D, and at-home cocktail classes!
- Genuinely nice, smart people to work with, who are excited about growing our company
- Volunteering time – up to 20 hours a year to participate in volunteer work
- 401k
- Generous PTO allowance of 20 days plus public holidays on top
- Comprehensive healthcare plan
- At least $1,400 per year to spend on professional and personal development
Company HQ
Edinburgh West End, Edinburgh, UK
Leadership
Andrew Bone
(Co-Founder & Chair )Originally a Software Engineer, who then worked as an Assurance Executive with PwC, and then took on various roles at RBS.
Alastair Andrew
(Co-Founder & Principal Engineer)Previously a Software Engineer at Graham Technology, who went on to complete a PhD in Computer Science at the University of Strathclyde.
Matt Cockett
(CEO)Matt brings extensive experience in scaling global tech companies in people-centric sectors and will guide the business as we expand into more geographies and industries.
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