Senior Revenue Operations Manager, Jobber

• Extensive combined experience in a RevOps or go-to-market craft operations role
• AI Evangelist; a forward looking, curious mind towards how to leverage AI to improve GTM
• PostSale background; direct experience working in a postsale function (i.e. onboarding, customer success, expansion, support)
• Rev Ops experience; strong understanding of SMB B2B SaaS go-to-market strategy, processes, pipelines, and technology. [Specific focuses okay (sales, marketing, customer success, etc)]
• Advanced knowledge of Salesforce & HubSpot and experience with BI tools such as Tableau or Mode Analytics
• Excellent communication skills, including the ability to synthesize data into understandable information that supports effective decision making
• Experience with digital transformation of rev technology tooling
• To be comfortable in an ambiguous and fast-paced environment. We’re growing fast and things are changing every day - what worked yesterday might not anymore
• The ability to work on multiple projects simultaneously, and establish new processes while streamlining existing ones
• To be a champion of Jobber’s culture and core values - humble, supportive, and give a sh*t

Desirable

• We’re looking for a Senior Revenue Operations Manager to be part of our Revenue Operations (RevOps) department
• The Revenue Operations team sits strategically at the unification of people, process, technology, and data
• They work to drive a buyer centric go-to-market strategy and enable the ability for Jobber to engage with the right person, at the right time, in the right way
• The team consists of roles that contribute to a whole that is much greater than the sum of its parts
• Reporting to the Senior Manager, Revenue Operations (PostSale), the Senior Revenue Operations Manager will work closely with go-to-market leadership to drive strategic projects that support our aggressive growth, and improve customer satisfaction and adoption of Jobber
• You will help create the vision, structure, and processes required to scale the department and help Jobber become the market leader in the Home and Commercial Services industry
• This role is on our PostSale team and will be supporting our onboarding, account management / expansion, and support teams while also assisting our fintech teams
• Support the RevOps org as a senior subject matter expert and participate in the development of junior staff
• Specifically drive mission critical initiatives across both go-to-market strategy and technical transformation
• Own the operations of our go-to-market function. Work with key stakeholders in Marketing, Sales, and Success to drive effective processes that help us convert prospects at every stage of the funnel
• Facilitate and drive strategic planning along with go-to-market leadership and Finance for high level initiatives such as Organizational Structure, Sales tactics, Segmentation, and new experiments
• Work collaboratively inside and outside the team. You will act as a liaison between the go-to-market craft functions to align with them on top priorities. Also, you will work closely with our technical teams to drive system and process change
• Establish the source of truth for go-to-market metrics. Create, maintain and communicate the key metrics that impact the business and help set targets to push the team forward
• Analyze trends and performance in an effort to identify greater efficiencies and better understand process bottlenecks and inconsistencies throughout the entire sales lifecycle
• Understanding the technological needs of the go-to-market teams, and enacting tooling changes as needed - from sourcing through to implementation