Risk Operations Agent, Binance
EMEA, 12-months Contract
More information about location
Cryptocurrency exchange platform
Job no longer available
Cryptocurrency exchange platform
1001+ employees
Job no longer available
More information about location
1001+ employees
Company mission
Binance's mission is to be the infrastructure service provider in crypto.
Role
Who you are
- Minimum 3-5 years of proven experience in high-risk, rule-based, or process-heavy environments such as financial services, fraud prevention, or compliance
- Strong analytical skills with ability to detect patterns and anomalies in transaction data
- Experience conducting KYC/KYB reviews and transaction investigations
- Excellent written communication skills with ability to document clear, concise, and justified case notes
- Comfortable making judgment calls in ambiguous situations with minimal supervision
- Demonstrated ability to maintain accuracy, consistency, and disciplined execution under pressure
- Familiarity with AML regulations and transaction monitoring best practices
- Willing to support during weekends (team provides 7 days coverage)
What the job involves
- Binance's Risk team is looking for an experienced Risk Operation Agent to implement effective Risk strategies to Binance platform and users
- You will be required to work through several pre-determined fraudulent alerts, email alerts, SMS alerts, and service requests to determine if recent account activity is of a fraudulent nature
- You will complete your investigation using multiple resources including customer contact, reviewing account activity, account rating, phone matches, IP Search, and various websites, etc
- Risk Operations Agents are customer oriented and work to deliver a better understanding of our account processes to our customers
- At the same time, you will educate customers on how to maintain security and strive for loss prevention for both our account and its customers
- You are responsible for reviewing documentation, analyzing data, and determining on time whether to verify the authenticity of transactions and/or activities
- Throughout this process, you may need to communicate with the customer for additional information and to notify them of decisions
- An agent within Risk Operations is organized, efficient, and driven, exhibits strong analytical skills, adapts well to change, and thrives in a collaborative team environment
- Based on assigned queues, you are responsible to review accounts and determine the legitimacy of the account and account holder, the associated risk, and making sure all appropriate restriction and/or dismissal decisions are made on each account reviewed (60%)
- Contact account holders in an effort to verify activity and mitigate loss (10%)
- Continually monitor cases and reports to identify trends and notify management of information gleaned from that activity (10%)
- Monitor account activity and find abnormal activities to stop any suspicious transactions in the account (20%)
Our take
Binance Exchange is one of the fastest and most popular cryptocurrency exchange platforms in the world, capable of processing over 1.4 million orders per second. The platform focuses on security, robustness, and execution speed - attracting enthusiasts and professional traders alike.
The Binance exchange provides access to hundreds of digital currency pairs, while maintaining security, liquidity and high-speed. The platform offers some of the lowest trading costs in the industry at 0.1% or even less through the use of Binance Coin.
The exchange strives to give its users access to some of the latest blockchain/DLT technologies, with new cryptocurrencies being listed all the time. However, the arrest of its Co-Founder in 2024 for money laundering laid bare the lack of regulation across the cryptocurrency market in general. Binance has bounced back from the scandal with $2 billion in growth equity funding in 2025, and continues to acquire companies like Sakura Exchange, BitCoin and GOPAX, making it a leader in the Japanese and South Korean crypto market.
Steph
Company Specialist at Welcome to the Jungle
Insights
35% employee growth in 12 months
Company
Funding (2 rounds)
Mar 2025
$2bn
GROWTH EQUITY VC
Sep 2017
$10m
SERIES A
Total funding: $2.0bn
Company benefits
- Competitive salary
- Option to be paid in crypto
- Health insurance
- Flexible working hours
- Remote work for many roles
- Company sponsored holidays
- Team building activities
- And other various perks and benefits
- Learning and development programs
- Free language classes
- Relocation support
- International transfers mid-career
Company HQ
Ta' Xbiex
Leadership
Yi He
(Co-Founder & CMO)Previously Co-founder of OKCoin and Vice President at yixia.com for 1 year.
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