Technical Support Engineer, monday.com

$82-117k

In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans and in accordance with Company’s policies

REST API

Junior and Mid level

New York

More information about location

3 days a week in office

A global software company transforming how businesses run

Job no longer available

A global software company transforming how businesses run

1001+ employees

B2BEnterpriseInternal toolsProductivityOfficeSaaS

Job no longer available

$82-117k

In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans and in accordance with Company’s policies

REST API

Junior and Mid level

New York

More information about location

3 days a week in office

1001+ employees

B2BEnterpriseInternal toolsProductivityOfficeSaaS

Company mission

To empower organisations of any size to run better, faster, and smarter.

Job

Company

Role

Who you are

Please note that this is a hybrid position of 3 days/week in our NYC office
2+ years of experience in technical support, technical account management or similar role; B2B and SaaS product is preferable
Experience with inspecting and diagnosing web-applications and/or mobile applications
Strong understanding of and experience with REST APIs and/or GraphQL API
Knowledge of Single Sign-on including OAuth, SAML, and SCIM
Ability to reproduce customer issues, perform initial triage and file bugs with Engineering
Commitment and strong drive to provide delightful customer experiences and the tenacity to drive issues to resolution
Excellent interpersonal skills and multitasking abilities
Superb written and verbal communication skills
Positive attitude, empathy, and high energy
Ability to take initiative and adapt

What the job involves

We are looking for a Technical Support Engineer to join our team in our New York office! There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers
As a Technical Support Engineer, you will use critical thinking and problem solving skills to manage complex end user support cases. Team members in this role will have expert level knowledge of monday.com and the intricacies of complex workflows, integrations, automations, issue resolution, APIs, reporting tools, and more
You will work closely with our enterprise customers and partner with internal teams to resolve the most complex issues
You will work closely with our enterprise customers and engineers to resolve the most complex issues. You will also help build out systems and processes to manage tasks from report to completion. You will problem solve with our technical teams and work to resolve as much as you can while scaling our systems
Perform in-depth troubleshooting and handle the most complex client inquiries via our main support channels
Manage and solve assigned cases by providing the best support solution given the client needs
Investigate the root cause of issues by isolating the problem, searching application logs, and utilizing developer tools (Chrome Dev Tools, monitoring systems, database commands)
Reference technical documentation and aid in building technical internal knowledge base content where gaps may be present
Work closely with business and engineering teams to ensure transparent communication and efficient issue resolution
Develop regular reports to understand the health and quality of our platform

Our take

Monday.com is a customisable work OS where teams create and shape workflow apps in minutes to plan, run, and track their processes, projects, and operations for organisations of all sizes. The code-free platform adapts to shifting needs quickly, liberates teams from manual grunt work, and connects teams in a collaborative work space.

The company’s products are gaining increasing popularity with customers seeking ways to manage employees who are increasingly working from home. Within the collaboration tools market, Monday.com hopes to position itself as the ever-powerful and smart go-to place to get an overview of everything that’s happening in teams, with low chat noise and no need for technical knowledge to gain understanding. It's been picked up by over 150,000 companies worldwide including household brands such as Coca Cola, hulu and Universal Music Group.

Monday went public in 2021 at a valuation of about $2 billion and its revenue and subscription base has continued to grow despite economic headwinds in the overall tech sector. Long term, the founders believe they can grow the company to a secure No. 1 spot. They plan to do this by capitalising on the growing uptake of remote working and no-code customisation over the next decade.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

13% employee growth in 12 months

Glassdoor (4.4)

Trustpilot (3.2)

Company

Funding (last 2 of 5 rounds)

Jul 2019

$150m

SERIES D

Jul 2018

$50m

SERIES C

Total funding: $234.1m

Company benefits

Equity benefits
Wellness benefits
Pet-friendly office
Work from home opportunities
Health insurance

Company values

Transparency
Impact
Data-driven
Ownership
Inclusivity
Accountability

Company HQ

London

Articles

Revolutionise your workflow: Unleashing the power of monday.com with The CRM Team

The first work platform you'll love to use

Inside monday's AI pivot

Going Upmarket, International and Multi-Product

Monday.com opens European HQ in London

Leadership

Roy Mann

(Co-CEO)

Previously CTO at Wix and two-time former CEO of internet startups.

Eran Zinman

(Co-CEO)

Founded Conduit Mobile, and has extensive software development experience.

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