Strategic Account Manager, Sardine

Post-Sales

$150-180k

Plus equity and bonus

Senior and Expert level
Remote from Canada, US

More information about location

Sardine

Fraud prevention & compliance infrastructure

Open for applications

Sardine

Fraud prevention & compliance infrastructure

101-200 employees

FintechB2BComplianceMachine LearningSaaSAPICyber SecurityFraud

Open for applications

$150-180k

Plus equity and bonus

Senior and Expert level
Remote from Canada, US

More information about location

101-200 employees

FintechB2BComplianceMachine LearningSaaSAPICyber SecurityFraud

Company mission

To remove the friction and risks associated with high velocity money movement, from banks and cards through to digital wallets and crypto.

Role

Who you are

  • You've 7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architect team
  • You've Previous compliance, fintech, or AML/KYC experience
  • You have prior work experience with a B2B company - You understand how customers would integrate API
  • Your analytical skills are second to none; you excel at number crunching and drawing insights
  • You are proficient in using business intelligence tools
  • You're capable of translating complex strategies into actionable processes and outcomes
  • You're a natural at building relationships and collaborating with others
  • You've got strong presentation skills for both virtual and in-person meetings with various stakeholders
  • You've previous customer-facing experience, preferably with a technical product
  • You're an exceptional project manager, synthesizing all inputs and balancing the needs of multiple stakeholders
  • You constantly think about ways to improve processes
  • You love making customers more efficient as much as we do!

What the job involves

  • This role is a combination of Account Manager and Solution Architect
  • You'll manage a handful of customers and act as their stakeholder within Sardine, helping maximize the value of our products and services
  • In addition, you will collaborate daily with Sardine teams to help customers meet their risk, fraud, compliance, and payment needs, including risk analytics, data science, integrations, and products
  • Be the primary point of contact for our customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine
  • Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers
  • Translate complex product and technology problems into simple and actionable solutions. Be able to manage the solution process both internally and externally
  • Speak knowledgeably and advise on best practices relating to fraud and compliance
  • Build, monitor, and communicate KPIs to clients
  • Provide strategic analysis and critical thinking as we plan long-term expansion
  • Work with Sardine's risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers

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Company

Company benefits

  • Generous equity compensation
  • Work from anywhere: Remote-first Culture
  • Unlimited paid time off and minimum 2 weeks/year of mandatory vacation
  • 100% of health insurance, dental, and vision coverage for employees and 50% for dependents
  • 4% matching in 401k
  • Company-wide offsites, the last one was at Miami
  • MacBook Pro delivered to your door
  • One-time stipend to set up a home office — desk, monitors, etc
  • Monthly meal stipend
  • Annual fitness allowance
  • Unlimited access to an expert financial advisory

Funding (last 2 of 4 rounds)

Feb 2025

$70m

SERIES C

Sep 2022

$51.5m

SERIES B

Total funding: $145.6m

Our take

Identity and payment fraud is one of the biggest dangers facing online businesses. Sardine is setting out to solve this problem by building the first zero-day fraud prevention technology.

Sardine's technology traces intrinsic behaviour patterns to identify so-called "bad actors" online, and detects fraudsters using machine-learned fraud scores and user behavior biometrics.

The company calls itself the world's first FaaS (Fraud Detection as a Service), and its solutions are already drawing business from next-gen crypto and financial service institutions. Onboarding these institutions and scaling its customer base at pace will ensure that Sardine maintains its frontrunner position.

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Freddie

Company Specialist at Welcome to the Jungle