Strategic Account Manager, Sardine

$150-180k

Plus equity and bonus

Senior and Expert level

Remote from Canada, US

More information about location

Fraud prevention & compliance infrastructure

Open for applications

Fraud prevention & compliance infrastructure

101-200 employees

FintechB2BComplianceMachine LearningSaaSAPICyber SecurityFraud

Open for applications

$150-180k

Plus equity and bonus

Senior and Expert level

Remote from Canada, US

More information about location

101-200 employees

FintechB2BComplianceMachine LearningSaaSAPICyber SecurityFraud

Company mission

To remove the friction and risks associated with high velocity money movement, from banks and cards through to digital wallets and crypto.

Job

Company

Role

Who you are

You've 7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architect team
You've Previous compliance, fintech, or AML/KYC experience
You have prior work experience with a B2B company - You understand how customers would integrate API
Your analytical skills are second to none; you excel at number crunching and drawing insights
You are proficient in using business intelligence tools
You're capable of translating complex strategies into actionable processes and outcomes
You're a natural at building relationships and collaborating with others
You've got strong presentation skills for both virtual and in-person meetings with various stakeholders
You've previous customer-facing experience, preferably with a technical product
You're an exceptional project manager, synthesizing all inputs and balancing the needs of multiple stakeholders
You constantly think about ways to improve processes
You love making customers more efficient as much as we do!

What the job involves

This role is a combination of Account Manager and Solution Architect
You'll manage a handful of customers and act as their stakeholder within Sardine, helping maximize the value of our products and services
In addition, you will collaborate daily with Sardine teams to help customers meet their risk, fraud, compliance, and payment needs, including risk analytics, data science, integrations, and products
Be the primary point of contact for our customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine
Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers
Translate complex product and technology problems into simple and actionable solutions. Be able to manage the solution process both internally and externally
Speak knowledgeably and advise on best practices relating to fraud and compliance
Build, monitor, and communicate KPIs to clients
Provide strategic analysis and critical thinking as we plan long-term expansion
Work with Sardine's risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers

Our take

Identity and payment fraud is one of the biggest dangers facing online businesses. Sardine is setting out to solve this problem by building the first zero-day fraud prevention technology.

Sardine's technology traces intrinsic behaviour patterns to identify so-called "bad actors" online, and detects fraudsters using machine-learned fraud scores and user behavior biometrics.

The company calls itself the world's first FaaS (Fraud Detection as a Service), and its solutions are already drawing business from next-gen crypto and financial service institutions. Onboarding these institutions and scaling its customer base at pace will ensure that Sardine maintains its frontrunner position.

Freddie

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 4 rounds)

Feb 2025

$70m

SERIES C

Sep 2022

$51.5m

SERIES B

Total funding: $145.6m

Company benefits

Generous equity compensation
Work from anywhere: Remote-first Culture
Unlimited paid time off and minimum 2 weeks/year of mandatory vacation
100% of health insurance, dental, and vision coverage for employees and 50% for dependents
4% matching in 401k
Company-wide offsites, the last one was at Miami
MacBook Pro delivered to your door
One-time stipend to set up a home office — desk, monitors, etc
Monthly meal stipend
Annual fitness allowance
Unlimited access to an expert financial advisory

Company HQ

SoMa, San Francisco, CA

Leadership

Soups Ranjan

(Co-Founder & CEO)

Previously worked as Director of Data Science & Risk at Coinbase, and was Head of Crypto at Revolut.

Zahid Shaikh

(Co-Founder & Head of Product)

Previously worked as a Senior Product Manager at both PayPal and Uber, and was Senior Product Owner at Revolut.

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