Strategic Account Manager, Sardine
Post-Sales
$120-150k
Plus equity and bonus
More information about location
Fraud prevention and compliance infrastructure
Open for applications
Fraud prevention and compliance infrastructure
101-200 employees
Open for applications
$120-150k
Plus equity and bonus
More information about location
101-200 employees
Company mission
To remove the friction and risks associated with high velocity money movement, from banks and cards through to digital wallets and crypto.
Role
Who you are
- You've 5+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architect team
- You've Previous compliance, fraud, payments, fintech, or AML/KYC experience - MUST
- You have prior work experience with a B2B company - You understand how customers would integrate API
- You have a technical degree or a technical working background
- Your analytical skills are second to none; you excel at number crunching and drawing insights
- You've working knowledge of SQL and can write basic analysis query
- You're capable of translating complex strategies into actionable processes and outcomes
- You're a natural at building relationships and collaborating with others
- You've got strong presentation skills for both virtual and in-person meetings with various stakeholders
- You've previous customer-facing experience, preferably with a technical product
- You're an exceptional project manager, synthesizing all inputs and balancing the needs of multiple stakeholders
- You constantly think about ways to improve processes
- You love making customers more efficient as much as we do!
What the job involves
- This role is a combination of Account Manager and Solution Architect
- You'll manage a handful of customers and act as their stakeholder within Sardine, helping maximize the value of our products and services
- In addition, you will collaborate daily with Sardine teams to help customers meet their risk, fraud, compliance, and payment needs, including risk analytics, data science, integrations, and products
- Be the primary point of contact for our customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine
- Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers
- Translate complex product and technology problems into simple and actionable solutions. Be able to manage the solution process both internally and externally
- Speak knowledgeably and advise on best practices relating to fraud and compliance
- Build, monitor, and communicate KPIs to clients
- Provide strategic analysis and critical thinking as we plan long-term expansion
- Work with Sardine's risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers
Our take
Identity and payment fraud is one of the biggest dangers facing online businesses. Sardine is setting out to solve this problem by building the first zero-day fraud prevention technology.
Sardine was founded by an impressive combination of ex-Revolut, Coinbase, Paypal and Uber stars. These credentials have enabled the company to amass considerable funding since its launch. Sardine's technology traces intrinsic behaviour patterns to identify so-called "bad actors" online, and detects fraudsters using machine-learned fraud scores and user behavior biometrics.
Sardine calls itself the world's first FaaS (Fraud Detection as a Service), and its solutions are already drawing business from next-gen crypto and financial service institutions such as Fortress and Incode. Onboarding these institutions and scaling its customer base at pace will ensure that Sardine maintains its frontrunner position.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
21% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Sep 2022
$51.5m
SERIES B
Feb 2022
$19.5m
SERIES A
Total funding: $75.6m
Company benefits
- Generous equity compensation
- Work from anywhere: Remote-first Culture
- Unlimited paid time off and minimum 2 weeks/year of mandatory vacation
- 100% of health insurance, dental, and vision coverage for employees and 50% for dependents
- 4% matching in 401k
- Company-wide offsites, the last one was at Miami
- MacBook Pro delivered to your door
- One-time stipend to set up a home office — desk, monitors, etc
- Monthly meal stipend
- Annual fitness allowance
- Unlimited access to an expert financial advisory
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Soups Ranjan
(CEO)Previously worked as Director of Data Science & Risk at Coinbase, and was Head of Crypto at Revolut.
Zahid Shaikh
(Head of Product)Previously worked as a Senior Product Manager at both PayPal and Uber, and was Senior Product Owner at Revolut.
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