Head of Engineering, Parloa

• Proven experience leading engineering teams at scale: 10+ years in engineering, including 5+ years managing engineering managers
• Deep platform expertise: Experience in developer platforms and shared services (e.g. IAM, audit logging and similar), distributed systems, cloud infrastructure, APIs, or ML platforms
• Strong strategic and execution skills: Ability to align platform investments with business needs while ensuring technical excellence
• Strong operational excellence skills: Experience in operating time critical services at scale through the entire lifecycle, including proactive incidents prevention, rapid mitigation, and continuous learning
• Experience in a fast-paced environment: Ability to handle ambiguity of a growing scaleup environment working on emerging technologies
• Experience in AI-powered products (or adjacent fields) is a plus
• Exceptional people leadership: Track record of building and leading high-performing, engaged engineering teams
• Experience developing enterprise solutions: Familiarity with scaling platforms for large enterprise customers is a plus
• Experience in streaming data: Knowledge of telephony, VoIP, signal processing and similar

• At Parloa, we make AI-powered customer interactions as easy as talking to a friend
• We aim to empower enterprises with highly skilled AI agents that engage in natural, personalized conversations with every customer
• To achieve this, we are building a world-class Product Platform that enables our AI-driven experiences to scale, adapt, and deliver seamless interactions at every touchpoint
• This platform already is the heartbeat of our users’ conversations, and will be increasingly used by other teams at Parloa and by our partners
• We are looking for a Head of Product Platform to lead and scale multiple engineering teams and their managers, driving the technical strategy, execution, and evolution of our platform capabilities
• You will ensure that our AI-powered products are built on a robust, scalable, and developer-friendly foundation, enabling faster innovation and seamless integration with enterprise systems
• This cross-functional leadership role requires deep technical expertise, organizational leadership, and strategic thinking to scale a high-performing engineering function
• Lead and develop engineering managers: Mentor and guide EMs across multiple platform teams, ensuring impact, high alignment, execution, and team health
• Define and execute the platform strategy: Establish a clear technical vision and together with your PM counterpart, iterate over your scope’s roadmap to ensure continuously impactful outcomes
• Scale platform capabilities: Build highly reliable, performant, and extensible systems that support AI-driven customer interactions at scale
• Drive engineering excellence: Foster best practices in architecture, operational excellence, reliability, security, and developer experience across the platform teams
• Cross-functional collaboration: Partner closely with stakeholder teams to ensure platform investments align with company objectives
• Operational ownership: Drive observability, performance, cost efficiency, and incident response across core platform services
• Hire, retain, and scale: Attract top talent, build a strong culture, continuously raise the bar of engineering excellence, and structure teams for high autonomy and impact

• Recruiter video call → Meet your manager → Technical / Expert interview(s) → Meeting the team → Meet the CTO

• Opportunity to build and scale your career at the intersection between sales and product in a dynamic and growing startup on its journey to become the international leader in SaaS platforms for Conversational AI
• Be part of a dynamic, driven and international team with flat hierarchies and collaborative company culture and set new industry standards in customer communication
• Competitive salary
• Training and development budgets which can be used for conferences, attending development courses to ensure continuous professional growth
• Flexible working hours and possibility to take additional vacation days
• A great company culture with regular team events, games night or other social activities
• And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks

Total funding: $94.5m

There is an inherent lack of efficiency in many call centres. This not only creates irritation for customers and negative experiences for agents but, as a result, it harms a company’s reputation whilst generating high costs for businesses.