IT Operations Specialist, Contentstack
$85-100k
Some travel is required
5+ days a week in office
Headless content management system
Be an early applicant
Headless content management system
501-1000 employees
Be an early applicant
$85-100k
Some travel is required
5+ days a week in office
501-1000 employees
Company mission
Contentstack is on a mission to help organizations tell their stories and connect with the people they care about through inspiring, modern experiences.
Role
Who you are
- 5+ years of experience in IT support and management
- Experience supporting office infrastructure, including network, video conferencing, A/V, and general facilities management
- Experience working with Google Workspace, Slack, Zoom, Atlassian products (Jira, Confluence etc.,)
- Experience in managing meeting room hardware and software configuration (Zoom, display units, audio and video systems)
- Experience in managing networking devices (Switches, Firewalls, WiFi, etc.)
- Experience in devices / applications like Google Nest, Brivo (Access Controller) is a plus
- Experience supporting Windows, Mac, and Linux operating systems
- Experience working with endpoint security tools like Crowdstrike, and device management platforms like JumpCloud highly preferred
- Excellent communication skills and hands-on technical support with little to no supervision
- Experience supporting a remote workforce environment
- Team player who thrives in a fast-paced environment where they may work on multiple areas throughout the day (Project Management, ServiceDesk support, etc.)
- Some travel is required
What the job involves
- In this critical, cross-functional role, you will help with hands-on hardware/software support, asset management, integrate new technology/tools, and get to work with a fun, fast-paced, globally distributed team where your work has a meaningful impact on our business. Here is what you will be doing:
- Provision and administer 3rd party business applications/ tools (i.e. Google Workspace, Slack, Zoom, MS O365, OpenVPN, endpoint protection, etc.)
- Evaluate, respond to, and resolve requests for IT assistance from internal users experiencing problems with hardware, software, networking, and other technologies
- Maintain and document hardware and software inventory (asset management - Snipe IT), equipment credentials, and software configuration/installation settings
- Manage projects focused on streamlining and improving our IT operations, and leveraging AI agents to drive self-service and automation
- Collaborate with InfoSec team to assess IT security landscape and implement and oversee new tools and processes
- Manage A/V and networking equipment in our Contentstack Experience Center (CXC) facility
Our take
As enterprises handle and produce increasing volumes of content, the Content Management System (CMS) market is still growing strongly – expected to more than double in size by 2030. To differentiate themselves in a crowded market, disruptors entering the space are championing the idea of “Headless CMS”, through which enterprises can customize the front-end visuals while offering the same level of backend infrastructure.
Co-founded by the same trio that created and sold Built.io, Contentstack is one such disruptor that’s making a strong name for itself. Founded in 2019, the platform is now used by a number of major enterprises including Shell, JPMorgan Chase, McDonald’s, and Walmart.
It’s been a very strong start to life, with huge VC funding as well as a high-profile customer base, but there is still plenty of competition – Storyblok, Prismic, Strapi, and Kontent are all well funded and growing quickly too. That being said, Contenstack is hoping that its no-code automation features will help it stand out from the rest as the company looks to grow internationally.
Freddie
Company Specialist at Welcome to the Jungle
Insights
17% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Nov 2022
$80m
SERIES C
Jun 2021
$57.5m
SERIES B
Total funding: $169m
Company benefits
- Interesting Work | We hire curious trendspotters and brave trendsetters. This is NOT your boring, routine, cushy, rest-and-vest corporate job. This is the “challenge yourself” role where you learn something new every day, never stop growing, and have fun while you’re doing it
- Tribe Vibe | We are more than colleagues, we are a tribe. We have a strict “no a**hole policy” and enforce it diligently. This means we spend time together - with spontaneous office happy hours, organized outings, and community volunteer opportunities. We are a diverse and distributed team, but we like to stay connected
- Bragging Rights | We are dreamers and dream makers. Our efforts pay off and we work with the most prestigious brands, from big-name retailers to airlines, to professional sports teams. Your contribution will make an impact with many of the most recognizable names in almost every industry including Chase, The Miami HEAT, Cisco, Shell, Express, Riot Games, IcelandAir, Morningstar, and many more!
- One Team One Dream | This is one of our values, and it shows. We don’t believe in artificial hierarchies. If you’re part of the tribe, you have an opportunity to contribute. Your voice will be heard and you will also receive regular updates about the business and its performance. Which, btw, is through the roof, so it’s a great time to be joining…
Company HQ
Financial District, San Francisco, CA
Leadership
Neha Sampat
(CEO & Co-Founder)Previously co-founded and was CEO of Raw Engineering and Digital Experience Platform Built.io (acquired by Software AG, 2018). Founder & Owner of Austin Woman Magazine & Host of the Dreammakers podcast. Official Member of Forbes Technology Council.
Nishant Patel
(CTO & Co-Founder)Was previously the Founder, CTO, then CEO of Digital Experience Platform Built.io (acquired by Software AG, 2018), as well Co-founder and CTO at Raw Engineering, where they ran a R&D incubator.
Matthew Baier
(Co-Founder)Was a Co-founder of Built.io, operating as COO until Software AG's 2018 acquisition. Before that they were a Senior Director of Product Marketing for Salesforce.
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