Staff Site Reliability Engineer, ServiceNow

Technical Duty Officer Team, Federal

$136.8-239.4k

Salary applicable to California (outside of the Bay Area) candidates only, plus equity (when applicable) and variable/incentive compensation

Python

Bash

Linux

Perl

Senior and Expert level

Remote from Canada, US

More information about location

Cloud-based digital workflows for enterprises

Job no longer available

Cloud-based digital workflows for enterprises

1001+ employees

B2BEnterpriseInternal toolsProductivitySaaSCloud Computing

Job no longer available

$136.8-239.4k

Salary applicable to California (outside of the Bay Area) candidates only, plus equity (when applicable) and variable/incentive compensation

Python

Bash

Linux

Perl

Senior and Expert level

Remote from Canada, US

More information about location

1001+ employees

B2BEnterpriseInternal toolsProductivitySaaSCloud Computing

Company mission

To transform IT to revolutionise the enterprise.

Job

Company

Role

Who you are

6+ years of experience in Linux enterprise service operations, SRE, or Systems Engineering
An in-depth understanding of the technology associated with operating a service or platform in the public or private cloud, including data centers, systems, networks, web applications, and relational databases
Meticulous analytical skills to identify and understand the root cause of critical issues
Excellent collaboration skills across diverse cross-functional teams
Familiarity with Networking technologies such as routing, switching, DNS, load balancing, and CDN is good to have
Working knowledge of BASH, Python, Perl or other scripting languages
Incident management experience with the ability to work under pressure and remain calm and composed during a crisis
Strong communication skills to collaborate effectively with other teams. You need to be able to work well in a team environment, actively listening to others and contributing their own ideas to solve problems
Bachelor's degree in Computer Science or Information Systems or equivalent technical degree

What the job involves

This position will include supporting our US Federal customers
The Technical Duty Officer team has a mission to support and protect all of ServiceNow’s public services
This role is unique in the tech industry and allows the TDOs access and engagement with teams across ServiceNow
TDOs execute fixes during Internet outages, hardware failures, configuration mishaps, and natural disasters
We have a mandate to own these problems and see them through to resolution
The TDO is the last stop in escalation and always resolves the problem. Our organization hires subject matter experts in CloudOps, Development, Systems Engineering, and Networking
We provide leadership to a strong Site Reliability Engineering (SRE) team
We attack problems from fine-grained Linux kernel configurations to large-scale capacity constraints
Leverage your extensive system, network, and database skills to provide technical leadership for a team of on-site engineers who are responsible for the availability and performance of ServiceNow's cloud platform
Coordinate all recovery efforts and Lead as the crisis manager during all major outages to provide rapid relief and resolution to any issue that could be impacting the operational environment
Develop new solutions and build requirements for new procedures and automations and verify that these new services meet our needs before they are released to the production environment
Drive organization-wide change (global) by participating in post-incident reviews, approving new architectural designs, and establishing strong relationships by working with many cross-functional teams
Make operations more effective by continually training and mentoring the team on all aspects of the operational environment
This position requires participation in our on-call rotation
The TDO provides solutions to ServiceNow’s planet-scale challenges

Application process

This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening

Our take

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.

Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.

The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.

The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

16% employee growth in 12 months

Glassdoor (4.3)

Trustpilot (2)

Company

Funding (last 2 of 6 rounds)

Mar 2012

$11m

GROWTH EQUITY VC

Feb 2012

$17.9m

GROWTH EQUITY VC

Total funding: $83.8m

Company benefits

Commuter benefits
Annual learning stipends
Work from home opportunities
Generous family leave
Matched donations
Flexible PTO
401(k) matching
Paid volunteer time

Company HQ

Santa Clara, CA

Leadership

Fred Luddy

(Founder & Chairman Of The Board)

Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.

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