UX Researcher, Cuvva
£40-50k
1-4 days a week in office
Short-term car insurance provider
Job no longer available
Short-term car insurance provider
101-200 employees
Job no longer available
£40-50k
1-4 days a week in office
101-200 employees
Company mission
To give everyone affordable access to a car with temporary care insurance.
Role
Who you are
- Can conduct complex user resereach studies and demonstrate your ability to use variety of qualitative research methods that might include user interviews, surveys, ethnographic research, user psych analysis, usability research, diary studies
- Have deep understanding of the strengths and limitations of different qualitative & quantitative research methods
- You have at least 2 years of experience running user research projects and/or usability studies in a tech company, or degree in Human-Computer Interaction, Cognitive Science, Learning Sciences, Statistics, Psychology, Social Science or any related field
- You have solid understanding of behavioural analysis and statistical concepts
- You have a desire to work in a fast-paced environment in an early stage team, where planning, recruiting, insight analysis and delivery is done with little guidance
- You have excellent written and verbal communication skills, and demonstrable empathy
- You are laser focused on putting users first and solving for their needs
- You have passion for building world-class digital products, ability to ask and answer product and user experience related questions
- You are comfortable with taking vague ideas and turning them into actionable insights
- Your working style can accommodate constant switching between periods of urgency and focus
Desirable
- Plus if your work focused on B2C products
What the job involves
- This role is a part of newly established UX research team. We closely collaborate with multiple disciplines within Cuvva on all stages of the product development process: from product discovery to usability testing and back
- Lead UX research studies that deepen our understanding of the user experience and help us to build new or iterate on existing product features
- Operate in highly collaborative environment as a strategic partner to our product, marketing, design and engineering teams where you shape product decisions with well understood user insights and needs
- Empower Cuvvaratis from various teams to run their own research studies by building research toolkits and skill transferring activities
- Collaborate with other researchers on building a scaleable research practice and infrastructure at Cuvva
- Advocate for customer-centric approach to design and product development across the company
Salary benchmarks
Our take
Car insurance hasn't traditionally worked around how people actually use their cars. Most policies lock drivers into annual contracts, even if they only need cover for a few hours of days. So Cuvva has set out to fill that gap with its app that lets drivers buy fully comprehensive isnurance by trhe hour, day or week. More than a million drivers have used it, and it's becoming especially popular among younger drivers who value flexibility over paperwork.
What began as a clever workaround has turned into a profitable business, as the company is backed by investors including RTP Global and Breega, allowing its to expand its product range and challenge bigger insurers. More recently, it reached profitability and then tripled adjusted profits to £12.8M in 2024, with turnover climbing to £27.4M. A huge part of that growth has come from building its own AI-powered systems in-house, which now handle the majority of customer queries and keep operating costs low.
Now Cuvva is pushing further into the mainstream through a partnership with Toyota Insurance Services Europe, bringing its short-term cover directly ot Toyota and Lexus drivers. It's a clear sign that flexible, app-based insurance is no longer just a niche alternative but something major car brands see value in and if Cuvva can keep pairing its tech-led efficiency with partnerships like this, then its on alcear path to becoming not just the UK's leading short-term insurer, but a much broader player in digital motor insurance.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-12% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Nov 2019
$19.8m
SERIES A
Jan 2017
$2m
SEED
Total funding: $23.2m
Company HQ
Westminster, London, UK
Leadership
Freddy Macnamara
(Founder & CEO)Freddy previously founded a renewable energy consultancy in Scotland.
Share this job