Chief Customer Officer, Lever
Talent acquisition software
Job no longer available
Talent acquisition software
201-500 employees
Job no longer available
201-500 employees
Company mission
To tackle the most strategic challenge that companies face – how to recruit and hire top talent.
Role
Who you are
- Functional leadership experience across multiple post-sales functions (Customer Success, Professional Services, Customer Support)
- Experience building strong cross-functional relationships
- Understanding of working with complex solutions globally
- Ability to create relationships with our C-Level customer executives
- Strong desire to focus on delighting customers
- Strong experience in launching programs to improve Customer outcomes and experiences
- Leadership experience operating at scale
What the job involves
- Reporting to the CEO, the Chief Customer Officer will play a critical, strategic, role in driving value for our customers across our software brands.
- The successful candidate will be a hands-on, high-energy, experienced executive who looks forward to working in a rapidly changing environment and wants to make a difference every day
- Represent the voice of the customer cross-functionally across Employ driving focus on customer outcomes, value and experiences
- Operationalize a seamless customer journey built of customer value across all functions using tools and technology to drive revenue
- Create proactive, repeatable processes and playbooks to drive a consistent and strong customer experience to improve efficiency, productivity and self-service internally and for customers
- Drive strategy, structure, management and operations of the professional services organization including technical consulting teams aligned to key business and finance metrics
- Develop a comprehensive partner strategy including strategy, onboarding, certification and measurement of partners
- Build strong alignment with peers across the Revenue, Product, Marketing, Finance and other teams
- Demonstrates operational excellence with a metrics-driven, results-oriented approach focusing on gross and net retention
- Recruit, motivate, and retain a high performing Customer-focused organization, driving employee engagement, satisfaction and morale
Our take
Lever has created recruitment software with a built-in CRM (candidate relationship management) functionality and a modern user interface. Systems such as customisable pipelines, and in-depth reporting capabilities mean that recruiters can minimise manual effort in the system and focus on building strong relationships with the right applicants.
While Lever isn’t the only digital recruiting service, with competitors like Greenhouse and iCIMS Cloud talent occupying the space, they are the only player in the industry to have developed a complete ATS (application tracking software) and CRM solution: LeverTRM.
Lever is making moves through strategic partnerships that allow them to develop their service offerings. An integration with cFIRST will allow Lever to seamlessly merge the company's background verification service with their own product. Another partnership with Aptitude, a human capital management firm, has also worked to uncover insights into internal mobility for businesses.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
14% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Nov 2021
$50m
SERIES D
Jul 2017
$30m
SERIES C
Total funding: $112.7m
Company benefits
- Health, vision, and dental insurance
- Flexible time-off
- Personal development stipend
- Personal environment allowance
Company HQ
SoMa, San Francisco, CA
Leadership
Nate Smith
(CEO)Previously worked in the Product Development department at Google for 3 years.
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