Solutions Engineer, Amper

• This role requires a deep understanding of data mapping, workflow design, and IT infrastructure, along with the ability to engage directly with customer IT and business teams
• You are a solutions-oriented professional who thrives in technical problem-solving and customer-facing discussions
• You enjoy working with IT teams to navigate complex system landscapes and have a strong foundation in integration design
• You’re comfortable leading discussions on data flows, security, and API architectures while also rolling up your sleeves to resolve technical challenges
• 4+ years of experience designing and developing integration solutions using established architecture methodologies
• 4+ years of experience building enterprise-scale integrations or API scripting
• Proven track record of leading B2B system integration projects and workflow implementations
• Experience working directly with manufacturing systems/customers, specifically supporting B2B integrations is required
• Strong understanding of integration architectures, APIs, and data formats (JSON, XML, CSV)
• Working knowledge of relational databases and SQL
• Experience with system-to-system data mapping and workflow automation
• Solid grasp of IT infrastructure, including networking, server architecture, virtualization, and security best practices
• Ability to engage and build trust with customer IT teams, explaining technical concepts in an accessible manner
• Strong troubleshooting skills, with the ability to diagnose and resolve issues across multiple systems
• Excellent written and verbal communication skills, with the ability to document technical processes effectively
• Ability to manage multiple integration projects, balancing both strategic and hands-on technical work
• Experience collaborating with engineering, sales, and customer success teams to deliver solutions
• Self-starter who proactively identifies and solves problems

Desirable

• Amper is seeking a technically adept Solutions Engineer to design, deploy, and support integration solutions that connect our product with customer ecosystems in a post-sales capacity
• As a Solutions Engineer, you will act as the primary technical expert for integrations, ensuring seamless connectivity between Amper and customers’ existing systems
• You will work cross-functionally with internal stakeholders and customers to architect solutions that drive business value while also taking a hands-on role in troubleshooting and deployment
• Integrations in manufacturing are complex, often involving legacy applications, on-premise deployments, and custom-built solutions
• Your expertise will be key in bridging these environments with Amper’s platform, ensuring robust and scalable integrations
• Lead technical discovery with customers to understand integration needs, data models, and business workflows
• Design integration architectures that map Amper’s product to customer environments, ensuring data integrity and process alignment
• Develop solution designs that account for IT constraints such as security, networking, and system compatibility
• Define best practices for integration workflows, API utilization, and data synchronization
• Serve as the primary technical contact for integration projects, working closely with customer IT teams to explain deployment processes and address concerns
• Work alongside CSMs and TAMs (Technical Account Managers) to guide customers through the implementation process, providing expertise on authentication, networking, and security best practices
• Lead technical troubleshooting efforts, diagnosing issues across APIs, databases, containers and networking layers
• Work alongside Customer Success, Sales, and Engineering teams to ensure smooth execution of integration projects
• Train and advocate for TAMs to develop deeper capabilities with designing and building integrations to scale up this function
• Assist in deploying and validating integration solutions, ensuring successful data flow and system interoperability
• Provide technical documentation and training for both internal teams and customers
• Establish scalable integration patterns that can be standardized across multiple customer implementations
• Collaborate with engineering teams to enhance Amper’s API and integration capabilities
• Develop reusable integration templates and best practices to accelerate future projects
• Stay up to date with industry trends in system integrations, data connectivity, and IT infrastructure