Manager of Operations Project Management, Included Health
$114.3-193.2k
Ability to travel 15%
Digital healthcare provider
Open for applications
Digital healthcare provider
1001+ employees
Open for applications
$114.3-193.2k
Ability to travel 15%
1001+ employees
Company mission
To raise the standard of healthcare for everyone, everywhere.
Role
Who you are
- Bachelor's Degree
- 3+ years of people leadership experience
- 5+ years operations/project/program management experience
- Experience in Process Improvement - fluency in methodologies/approaches to identifying efficiencies/opportunities to remove waste
- Experience working with external clients and vendors to problem solve, improve processes, and gain efficiencies
- Strong analytical skills with demonstrated ability to mine and analyze data
- Experience in healthcare, healthtech, care navigation or health insurance
- Strong written and verbal communication across levels from leadership to front line teams, with demonstrated ability to communicate and contextualize complex topics in a relatable and coherent way
- Strong ability to lead through influence and secure cross-functional commitments
- Takes ownership
- Curious nature - wanting to dig in and understand root causes of problems
- Detail oriented
- Ability to adapt to a changing environment
- Experience with Included Health’s Products and Services preferred
- Experience with health insurance standards and processes preferred
- Ability to travel 15%
What the job involves
- As the Manager of Operations Project Management, you will play a critical role in leading and developing the team responsible for successfully launching strategic clients and leading complex, cross-functional projects within Member Care
- This role is accountable for ensuring the Operations Project and Program Managers have the necessary guidance, tools, resources, and information to successfully execute projects and drive operational effectiveness
- You will work closely with Member Care leaders and cross-functional partners to proactively identify and resolve operational issues and oversee project management for small, medium, and large-scale initiatives
- This role is a people manager and will report into the Director of Operations Enablement
- Oversee and manage the team of Operations Project Managers and Program Managers, providing direction and support for their daily responsibilities
- Responsible for the career development of the Operations Project Management team members
- Lead and engage the team through high-pressure situations, fostering a collaborative and productive environment
- Foster an inclusive style that brings people together to effectively meet shared goals
- Maintain regular communication with Senior Leadership on team status, key initiatives, team performance, and overall project health
- Ensure the team effectively follows project management best practices to lead small, medium, and large-scale projects and strategic client launches impacting Member Care
- Provide oversight to ensure Member Care has the tools, systems, and processes in place and documented to successfully execute assigned projects
- Ensure the team represents Member Care in cultivating strong and healthy relationships with clients, insurance carriers, and consultants
- Oversee the team's efforts in driving major issue resolution during launches or projects
- Guide the team in process-development and problem-solving with external vendors and carriers
- Provide subject matter expertise on Care Team roles and functions, supporting the team in their project work
- Champion identifying process gaps or inefficiencies and solving problems across operational workflows within the team's scope of project management
- Support the team in driving measurable results and improving operational effectiveness through process improvements
- Cultivate an appetite for standardization and automation, where possible, to drive efficiencies within project management processes
- Serve as a thought partner for Member Care leadership and cross-functional partners
- Ensure effective collaboration with Training, Quality, Knowledge Enablement, CaPS (Care Delivery, Planning and Strategy), etc. to ensure successful project and launch outcomes
- Demonstrate a strong ability to lead through influence and secure cross-functional commitments to deliver on operational goals
- Represent Member Care to internal and external stakeholders regarding project and program initiatives
- Ensure the team is hitting all goals and metrics targets
Our take
As the name suggests, Included Health is on a mission to raise the standard of healthcare for everyone, offering inclusive, integrated virtual care and navigation.
It differentiates itself from competitors with its emphasis on improving health outcomes and challenges faced by communities including LGBTQ+ and BIPOC. The negative healthcare experiences faced by these marginalised groups means they often avoid care at a rate that is around 3x greater than the border US population, putting their health at risk.
With healthcare still fragmented and focused on one-size-fits-all solutions, Included Health is disrupting the market by using technology to match patients quickly with the best care, no matter where they live. It currently counts retail behemoths Walmart and Home Depot as customers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Sep 2020
$175m
GROWTH EQUITY VC
May 2018
$66m
SERIES D
Total funding: $347m
Company benefits
- Comprehensive medical, dental and vision plans
- All employee spouses and children can access Included Health services at no cost
- For time off, take it when you need it with our unaccrued discretionary time off for all exempt employees
Company HQ
Financial District, San Francisco, CA
Leadership
Owen Tripp
(CEO & co-founder)Previously served as a Senior Consultant at Accenture before joining eBay as the Manager and Founder of User Behaviour Intelligence in 2004. Co-founded Reputation.com in 2006, and served as its COO from 2008 to 2012. Was an Advisor at Pathbrite and Life360.
Lawrence "Rusty" Hofmann
(Co-Founder)Studied Medicine at Ohio State, Johns Hopkins and Stanford. Was Assistant Professor at Johns Hopkins from 2000 to 2005, and is now Professor of Interventional Radiology at Stanford. Co-founded Grand Rounds, rebranded to Included Health, in 2012. Is Medical Director at Stanford Health Care.
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