Customer Success Team Leader, Pentera
Automated security validation
Job no longer available
Automated security validation
201-500 employees
Job no longer available
201-500 employees
Company mission
To put an end to the constant struggle with the perpetual lag in cyberthreat detection, remediation, and mitigation.
Role
Who you are
- 5–8 years of experience in Customer Success, Account Management, or related roles, with a strong track record of managing high-value customer relationships and renewals
- Proven leadership experience, including team management, coaching, and development
- Experience managing global enterprise accounts
- Background in cybersecurity or SaaS/tech environments
- Demonstrated success in negotiating complex contracts and driving revenue growth
- Exceptional communication, presentation, and negotiation skills, with executive presence
- Strong analytical and problem-solving abilities; comfortable navigating complex customer challenges
- Willingness and ability to travel frequently for customer engagements, in the region
- Bachelor’s degree in a relevant field required; advanced degree or MBA is a plus
What the job involves
- Pentera seeks a Customer Success Team Leader who excels in cultivating outstanding customer relationships and possesses a unique combination of passion, experience, people-centered leadership, and a proven history of steering organizational change
- As a player/coach, the Customer Success team leader will lead and mentor a team of approximately four Customer Success Managers, while also managing their own portfolio of strategic accounts. You will ensure customer satisfaction, retention, and revenue growth through effective relationship management, renewals, and expansion opportunities
- Pentera partners with some of the largest and most recognizable enterprises worldwide, so experience managing global enterprise accounts is essential
- Lead, coach, and inspire a team of Customer Success Managers through mentorship and performance management
- Cultivate and maintain strong relationships with senior stakeholders, acting as a trusted advisor and ensuring customers realize measurable value
- Drive contract renewal negotiations and identify upsell/cross-sell opportunities
- Develop and implement strategies to improve retention, reduce churn, and maximize customer lifetime value
- Monitor engagement and health metrics, delivering tailored success plans and mitigating risks
- Define, track, and report on KPIs such as adoption, satisfaction, retention, and revenue contribution
- Partner closely with Sales, Product, Support, and Customer Operations to advocate for the customer voice and ensure alignment
- Travel as required to customer sites to strengthen relationships and drive strategic alignment
Salary benchmarks
Our take
Over the last decade, the number of Israeli-founded cybersecurity companies has quadrupled – marking the country out as a would-be global leader in the industry. Pentera is one such company, supplying Enterprise Security Validation to the likes of Deloitte, IDB Bank and NEC, as well as to government projects.
The company's approach is to emulate real cyber attacks across various environments, to find exploits that may be open to cyber criminals. This enables defenses to be validated and security risks to be mediated, providing measurable improvements in cybersecurity.
The company has been growing rapidly since emerging from stealth in 2018. It achieved Unicorn status in early 2022 and won the Black Unicorn Award that same year. It has also been recognised on the Deloitte Technology Fast 500, and in 2025 boasted a record year that saw it reach Centaur status (over $100 million in ARR).
Freddie
Company Specialist at Welcome to the Jungle
Insights
44% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Mar 2025
$60m
SERIES D
Jan 2022
$150m
SERIES C
Total funding: $249.5m
Company benefits
- Remote work opportunities
- Health, Dental, Vision, Disability & Life Insurance, and Flexible Spending Account (FSA)
- Onsite gyms and team workouts
- Free daily meals, stocked kitchen, happy hours & game room
- 401(k) and matching
- Company equity & performance bonuses
Company HQ
Burlington, MA
Leadership
Amitai Ratzon
(CEO)Previously VP of Global Sales at Callvu, VP of Sales at Earnix and Sales Director for Northern Europe at SuperDerivatives.
Arik Liberson
(Co-Founder & CTO)Was CEO until Amitai Ratzon assumed the position in 2018. Previously spent 16 years working in the Israel Defense Forces and Airforce, including a three year spell as Head of the Cyber Warfare group at the IDF’s Computer Service Directorate.
Arik Faingold
(Co-Founder & Observer)Is also the Co-founder, Chairman & President of IT services company Comm-IT. Former CTO & General Manager of OpenTV Israel.
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