Onboarding Specialist Intern, Haddock
CX Team
💸 Competitive salary, full-time, €800
Office located in Carrer de Provença, Barcelona
Restaurant management software
Be an early applicant
Restaurant management software
21-100 employees
Be an early applicant
💸 Competitive salary, full-time, €800
Office located in Carrer de Provença, Barcelona
21-100 employees
Company mission
To inspire and empower millions of restaurants by taking their business to the next level.
Role
Who you are
- 👉 Currently studying or recently graduated (Business, Operations, Hospitality, Engineering, or similar)
- 👉 Strong communication skills (written and verbal) in Spanish; English is a plus
- 👉 Very organized: you like checklists, structure, and closing loops
- 👉 Comfortable with software tools (Google Workspace, CRMs, Notion) and quick to learn new products
- 👉 Interest in startups, SaaS, and/or the restaurant industry
Desirable
- 👉 Any experience in hospitality (restaurant, bar, hotel) or working directly with operators
- 👉 Experience in customer-facing roles (support, sales, ops)
- 👉 Strong attention to detail + ability to learn fast
- 👉 Basic ability to create clear documentation (guides, templates, short walkthroughs)
What the job involves
- As an Onboarding Specialist (intern), you will help new customers get value from haddock fast
- You’ll support onboarding sessions, coordinate set-up tasks, and create simple educational materials so restaurants can start running their business from haddock smoothly
- You’ll work with the Onboarding/CS team and collaborate closely with Support and Product
- 👉 Onboarding Support: Assist with onboarding sessions (1:1 or group), taking notes, tracking next steps, and ensuring follow-ups are completed
- 👉 Customer Setup & Data Readiness: Help customers with the basics: account configuration, initial setup tasks, and gathering the information needed to go live
- 👉 Training Materials: Create and maintain simple guides, checklists, and short tutorials (slides/Notion/Help Center) to improve onboarding consistency
- 👉 Coordination & Follow-up: Track onboarding progress in CRM, schedule sessions, confirm attendance, and ensure actions are closed on time
- 👉 Customer Communication: Provide clear updates to customers during onboarding and route questions to the right team when needed
- 👉 Feedback Loop: Collect onboarding pain points, common questions, and suggestions to improve the experience and reduce time-to-value
Application process
- 1️⃣ Interview with the Hiring Manager (45’ - 1 hour) 🗣
- 2️⃣ Culture Fit interview with our Founders (1 hour) 🤝
- ⏰ The average time to complete the entire process is two weeks. Between phases, the Manager team will follow up with you within 1 to 2 days after the phase you have completed. We believe in communication and processes made by and for people
Our take
In the restaurant industry, cost control is an essential aspect of maintaining a profit. By successfully managing the costs of food, labour, and overhead expenses, restaurants can optimise their margins and increase profitability. Many restaurants look to SaaS companies to provide them with specialised software solutions that save management valuable time and help them stay on top of the competitive restaurant industry.
Barcelona-based Haddock is helping restaurants improve their margins thanks to real-time cost control. Through the use of AI, Haddock is making it easy for customers to digitise documents as well as export data to make better decisions and optimise their business.
Haddock has witnessed steady growth since its inception in 2020 and is now home to over 1,000 customers. Accepted into the Y Combinator accelerator programme in 2021, the startup has since gone on to open new offices and make way for new employees for a promising future in restaurant software.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Mar 2022
$0.2m
SEED
Apr 2021
$3.6m
SEED
Total funding: $3.7m
Company benefits
- Flexible working hours and Remote work. Got a flight to catch? Don't worry, go! Take it!
Company HQ
Dreta de l'Eixample, Barcelona, Spain
Leadership
Arnau Navarro
(Co-Founder & CEO)Previously co-founded the mobile app Group where they served as CEO. They also have experience as the Internationalisation Manager at TEXFOR, as Country Manager at GINETEX Spain, and as a Lead Generation Manager at NoviCap.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 4 more jobs at Haddock