Customer Retention Team Lead, Nexamp
$34 - $39/hour.
Clean energy solution provider
Be an early applicant
Clean energy solution provider
501-1000 employees
Be an early applicant
$34 - $39/hour.
501-1000 employees
Company mission
To build the future of energy that is clean, simple, and accessible.
Role
Who you are
- Do you want to be a part of the clean energy movement? Are you passionate about improving our environment for this generation and those to follow? Are you ready to take on new challenges and collaborate with a future-focused team leading the way into new markets?
- The ideal candidate will have a positive, solutions-oriented mindset, always thinking about how to engage and retain customers
- Experience in, and a love of, coaching and guiding others with a focus on helping them succeed
- You should be committed to understanding both customer, and Nexamp needs, problem-solving effectively, and using operational systems to track and document interactions accurately
- BA/BS degree in Hospitality, Marketing, Communications, or equivalent professional experience
- 3+ years in customer service, sales, or retention roles (or a strong passion for customer engagement and problem-solving)
- 1+ years of experience coaching, mentoring, or managing people
- Experience in a call center, account management, or customer success environment
- Proven track record of handling customer concerns, reducing churn, or improving customer satisfaction
- Experience working in a fast-paced environment where quick decision-making and adaptability are key
- Commitment to Nexamp's mission and have a passion for solving tomorrow's climate crisis today
- Demonstrated experience in effectively communicating information, ideas, and perspectives with people inside and beyond your organization
- Experience in showcasing initiative to make improvements to current work, processes, products, and services across the organization. We value accountability and an ownership mentality
- Ability to ask appropriate questions, analyze data, identify the root causes of problems, and present creative solutions
- Expertise in building strong internal and external relationships with customers and stakeholders, instilling trust and loyalty across the industry
- Eagerness to develop a fundamental understanding of how Nexamp operates and then apply that knowledge effectively to inform business decisions
- Customer Engagement & Persuasion – Ability to connect with customers, understand their concerns, and find solutions that encourage them to stay
- Problem-Solving & Critical Thinking – Quickly analyze issues and propose effective retention strategies
- Communication & Active Listening – Strong verbal and written communication skills to engage customers in a positive and empathetic manner
- Negotiation & Objection Handling – Skilled in overcoming objections and finding win-win solutions
- Operational & Systems Knowledge – Comfortable working with CRM tools, ticketing systems, and internal processes to document interactions accurately
- Data Entry & Documentation – Attention to detail in recording customer interactions, reasons for potential churn, and outcomes
- Collaboration & Teamwork – Willingness to share ideas, work closely with teammates, and contribute to building a strong retention team
- Innovation & Initiative – Ability to think outside the box and propose new ideas to improve retention strategies and customer satisfaction
- Resilience & Positive Attitude – Ability to stay upbeat and solution-focused, even in challenging conversations
What the job involves
- Nexamp is looking for passionate and proactive people to help lead our Customer Retention Team
- This is where you can learn from industry leaders and become one yourself. It's fast-paced, mission-based work that challenges the status quo. Be on the team that's changing the world
- Coach, mentor, and guide members of the customer retention team
- Use data effectively to identify obstacles and suggest changes to better retain community solar customers
- Actively embody the nimble and flexible behaviors critical to reduce customer churn by responding to current needs
- Engage with customers to educate them about community solar and to ensure they understand our exciting, but sometimes complicated, product
- Connect with them to understand their concerns and find ways to retain their business
- Think creatively and strategically about how to improve customer satisfaction and loyalty
- Work within operational frameworks, ensuring that all actions are properly recorded and aligned with company processes
- Actively contribute ideas and improvements to help shape and grow the retention team
- Maintain a positive and upbeat attitude, ensuring customers feel valued and appreciated
Application process
- Our next class will start on June 23rd, 2025. We are interviewing candidates on a rolling basis, and finalists will be invited to interview onsite May 27th and 28th. Applications are due by May 15th
Our take
Nexamp stands as a leading force in the shift towards a new era of clean energy. Specializing in solar energy solutions, the company spearheads the design, construction, and operation of solar assets throughout the US.
By offering subscription-based access to solar farms, Nexamp enables homeowners, businesses, and municipalities to harness solar energy benefits without the burden of upfront costs or risks. With a diverse portfolio and a customer base exceeding 70,0000, Nexamp's unwavering commitment to accessible, sustainable energy has solidified its position as an industry leader.
Recently bolstered by a substantial influx of funding, Nexamp is poised for expanded influence. This financial boost will fuel the development of 49 solar and battery storage projects, extending the benefits to thousands of households and furthering its mission towards a sustainable energy revolution,
Kirsty
Company Specialist at Welcome to the Jungle
Insights
14% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jun 2024
$2m
GROWTH EQUITY VC
Apr 2024
$520m
GROWTH EQUITY VC
Total funding: $1.0bn
Company benefits
- Health benefits starting day one
- Company sponsored service days
- Company contributed HSA account
- Cell phone reimbursement
- Flexible hybrid work arrangements
- Educational assistance
- Flexible time off
- Parental leave
- 401k company match
- Commuter/transit benefits
Company HQ
Downtown Crossing, Boston, MA
Leadership
Will Thompson
(Co-Founder)Graduated from Tufts University with a BASc in Environmental Engineering. Previously served as a Captain in the United States Army and as a Commander in the U.S. Coast Guard. Also worked as an Assistant Project Manager at CDM Smith.
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