Enterprise Technical Account Manager, Plaid

$126-189k

Additional compensation in the form(s) of equity and/or commission are dependent on the position offered.

Senior level

New York

1-5 days a week in office

Data network powering the tools millions of people rely on to live a healthier financial life

Job no longer available

Data network powering the tools millions of people rely on to live a healthier financial life

1001+ employees

FintechB2BBankingInternal toolsSaaSAPI

Job no longer available

$126-189k

Additional compensation in the form(s) of equity and/or commission are dependent on the position offered.

Senior level

New York

1-5 days a week in office

1001+ employees

FintechB2BBankingInternal toolsSaaSAPI

Company mission

To unlock financial freedom for everyone.

Job

Company

Role

Who you are

5+ years of experience in a client-facing and / or technology-focused role where business experience and technical acumen was combined. Experience working with enterprise customers is strongly preferred
Experience managing customer relationships independently and building / executing technical strategies to make customers successful with new technologies
Excellent project management and communication skills with a strong ability to provide technical details to both technical and non-technical audiences, simplifying complexities in a concise / clear manner
Have a deep / thorough understanding of API’s, databases, system infrastructures, and architecture
Self-starter who takes initiative and possesses strong troubleshooting skills to guide customers through complex or escalated issues
Ability to collaborate cross-functionally with different teams, levels of seniority, and influence structure / process to ensure everyone can meet their goals and timelines
Ability to work under pressure to meet deadlines and navigate unexpected roadblocks with a customer-first attitude and a strong sense of empathy

What the job involves

You will be a highly visible technical and product expert in Plaid's offerings, working with some of Plaid’s largest and most strategic customers in the Enterprise segment
You will own many customer relationships simultaneously and stay up to date on Plaid's technological improvements and new product offerings
You will work in partnership with Account Manager(s) and several other cross-functional teams, and you will be the primary driver of the design and execution of technical strategies to help our customers achieve their goals
Working with Plaid’s most strategic customers in the Enterprise segment and collaborating as a technical expert on leveraging Plaid to accomplish their business + technical goals and objectives
Owning the post-sales technical strategy and alignment with customers, ensuring our mutual roadmaps are understood and communicated
Providing clear technical direction on all aspects of Plaids’ products
Establishing and owning relationships with every level of technical stakeholder from Engineers to CPOs / CTOs
Being an advocate for innovation and early adoption of Plaid solutions available to appropriate customers
Serving as the escalation point for technical incidents and / or issues that have surfaced beyond the normal Plaid support channels

Our take

Plaid builds infrastructure that allows consumers to interact with their bank account on the web through a number of third-party applications, like Venmo, Robinhood, Coinbase, Acorns and LendingClub.

Plaid has integrated with over 12,000 financial institutions in the US, Canada, the UK and Europe. And about a quarter of people living in North America with bank accounts have linked with Plaid through at least one of the hundreds of apps that leverage Plaid’s application program interfaces (APIs).

The platform allows companies to create financial services applications without having to hire their own team of engineers to build out a tool that connects apps to its users’ bank accounts. This is very valuable in a world where there are increasing number of fintechs, so the demand for Plaid's services are only going to grow.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

40% female employees

-15% employee growth in 12 months

Glassdoor (4.1)

Company

Funding (last 2 of 6 rounds)

Apr 2025

$575m

LATE VC

Apr 2021

$425m

SERIES D

Total funding: $1.3bn

Company benefits

Vibrant offices in SF, NYC, and Raleigh-Durham—with catered meals, happy hours, and clubs to keep you connected
Competitive pay, comprehensive health benefits, and support for fertility, mental health, and parental leave
Lifestyle perks including home office stipends, daycare support, and commuting benefits like CitiBike and Lyft

Company HQ

SoMa, San Francisco, CA

Leadership

Zach Perret

(Co-Founder & CEO)

Previously, Zach was a Consultant at Bain and a Research Fellow and Trustee at Duke before co-founding Plaid ion 2012.

Salary benchmarks

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