Field IT Support, Live Nation
UK Wide Travel
Entertainment events promoter and producer
Job no longer available
Entertainment events promoter and producer
1001+ employees
Job no longer available
UK Wide Travel
1001+ employees
Company mission
To help live music fans more easily and quickly find concert tickets and information about their favourite artists and venues.
Role
Who you are
- Knowledge of networking and networking terminology both wired and wireless
- Knowledge of the Microsoft Operating Systems and Office Suite of products
- Knowledge of Android/IOS and App based software
- Problem solving and analytical skills
- Communications skills both verbal and written
- Clean Driving Licence
- Trustworthy and dependable
- Conscientious and reliable
- Flexible and adaptable
- Motivated and driven
- Focused and passionate
What the job involves
- Installation and support of Ticketmaster proprietary software and hardware (e.g. ticket printers, handheld devices and Point of Sale)
- Installing and supporting network devices including wireless access points, routers, switches, bridges etc
- Upgrading and replacing hardware and software as and when required
- Configuring and testing of the Ticketmaster hardware and software
- Diagnosing and remediation of issues and problems both remotely and on-site
- Raising incidents and updating Ticketmaster’s incident management software
- Tracking assets and updating Ticketmaster’s asset management software
- Minimise incidents and service disruption by providing proactive support and maintenance
- Coordinating and liaising with clients prior to installation and live event attendance
- Working with third party providers and contractors often in a lead capacity
- Provide on-site end user training and demonstration of Ticketmaster products
- Updating and maintaining technical and operational documentation
Salary benchmarks
Our take
Live Nation is the world's leading live entertainment company, sitting at the top of the market in live events and ticketing. Formed in 2005, it is a major international company, with key business segments made up of concerts, ticketing, and sponsorship and advertising.
Despite its dominant position in the market, the company saw an 84% drop in revenue during 2020 and the closure of live events. Since then, however, demand has been stronger than ever for their ticket sales. This is a reflection that live events remain a clear priority for consumers and has been further reflected in Live Nation's acquisitions of companies - like Goodlive - that complement and bolster Live Nation's portfolio.
In addition to live events, a key area to watch for Live Nation will be the rise of online concert streaming, like that undertaken by competitors such as Driift. Major festivals such as Glastonbury have trialled online concerts with mixed reviews. If it proves successful, this could be a major new section of the entertainment market and a big potential part of Live Nation's future ventures.
Freddie
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Company benefits
- HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
- YOURSELF: Paid time off policy including holidays, sick time, and day off for your birthday, free concert tickets
- WEALTH: 401(k) program with company match, Stock Program Reimbursement
- FAMILY: New parent programs & support including caregiver leave and baby bonus, infertility support
- CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
- OTHERS: Volunteer time off, crowdfunding network
Company HQ
Beverly Hills, CA
Leadership
Michael Rapino
(CEO & President)Michael joined Live Nation Entertainment in 2005 as CEO and President. Previously, he spent 10 years in various Marketing and Entertainment roles at Labatt's Breweries of Canada. He also held several roles at Clear Channel Communications, including CEO and President of Global Music.
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