Partner Success Manager, Sardine
$160-190k
OTE
Plus equity
Fraud prevention and compliance infrastructure
Open for applications
Fraud prevention and compliance infrastructure
101-200 employees
Open for applications
$160-190k
OTE
Plus equity
101-200 employees
Company mission
To remove the friction and risks associated with high velocity money movement, from banks and cards through to digital wallets and crypto.
Role
Who you are
- 5+ years of experience in partnerships, account management, customer success, or solutions architecture
- Expertise in payments, fraud prevention, identity solutions, compliance, or related fintech sectors, with strong knowledge of API integrations and software stacks
- Strong analytical skills, including the ability to use SQL for data analysis and generate insights that drive business decisions
- Proven experience managing partner and customer relationships, with a track record of delivering successful integrations and measurable business outcomes
- Ability to translate complex technical and business challenges into actionable solutions for partners and customers
- Exceptional communication, presentation, and interpersonal skills, with the ability to engage stakeholders at all levels and foster strong relationships
- Entrepreneurial mindset, with a passion for building programs and processes from scratch and driving them to success in less structured environments
- Strong project management skills, capable of synthesizing multiple inputs and delivering results in collaboration with cross-functional teams
What the job involves
- Develop and execute strategies to cultivate reseller and integrated partners, generating new sales leads and fostering long-term collaborations
- Lead solution design sessions with partners and their customers, ensuring alignment with Sardine’s product capabilities and driving seamless integrations
- Act as the primary point of contact for key partners and customers, managing the entire lifecycle from onboarding to ongoing support, ensuring successful adoption of Sardine’s solutions
- Collaborate with internal teams, including engineering, risk analytics, marketing, and sales, to enable partners and customers to achieve their goals and maximize the value of Sardine's products
- Support partners in enabling their sales teams to close new customers, providing technical expertise and assisting in the sales process as needed
- Build and maintain strategic relationships with customers, addressing both day-to-day needs and larger business challenges, while driving long-term ROI and success for both partners and customers
- Advise on best practices related to fraud, compliance, payments, and risk management, leveraging your knowledge to provide strategic recommendations
- Monitor and communicate key performance indicators (KPIs) to customers and partners, ensuring alignment with their business objectives and goals
- Provide feedback to internal stakeholders on product development, feature enhancements, and market trends based on insights gathered from partners and customers
- Participate in quarterly business reviews with critical partners and customers, aligning on joint business plans and long-term strategies
- Lead the resolution of complex problems by coordinating across internal and external stakeholders, translating customer requirements into actionable solutions
Our take
Identity and payment fraud is one of the biggest dangers facing online businesses. Sardine is setting out to solve this problem by building the first zero-day fraud prevention technology.
Sardine was founded by an impressive combination of ex-Revolut, Coinbase, Paypal and Uber stars. These credentials have enabled the company to amass considerable funding since its launch. Sardine's technology traces intrinsic behaviour patterns to identify so-called "bad actors" online, and detects fraudsters using machine-learned fraud scores and user behavior biometrics.
Sardine calls itself the world's first FaaS (Fraud Detection as a Service), and its solutions are already drawing business from next-gen crypto and financial service institutions such as Fortress and Incode. Onboarding these institutions and scaling its customer base at pace will ensure that Sardine maintains its frontrunner position.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
21% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Sep 2022
$51.5m
SERIES B
Feb 2022
$19.5m
SERIES A
Total funding: $75.6m
Company benefits
- Generous equity compensation
- Work from anywhere: Remote-first Culture
- Unlimited paid time off and minimum 2 weeks/year of mandatory vacation
- 100% of health insurance, dental, and vision coverage for employees and 50% for dependents
- 4% matching in 401k
- Company-wide offsites, the last one was at Miami
- MacBook Pro delivered to your door
- One-time stipend to set up a home office — desk, monitors, etc
- Monthly meal stipend
- Annual fitness allowance
- Unlimited access to an expert financial advisory
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Soups Ranjan
(CEO)Previously worked as Director of Data Science & Risk at Coinbase, and was Head of Crypto at Revolut.
Zahid Shaikh
(Head of Product)Previously worked as a Senior Product Manager at both PayPal and Uber, and was Senior Product Owner at Revolut.
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