Customer Success Manager, Easypost
+ Equity
More information about location
Shipping solutions API
Job no longer available
Shipping solutions API
201-500 employees
Job no longer available
+ Equity
More information about location
201-500 employees
Company mission
To enable efficient, cost-effective, modern shipping experiences.
Role
Who you are
- 3+ years of experience in a customer-facing role
- Demonstrated track record of effectively decreasing churn, increasing revenue, and wowing your customers
- Proven ability to work unsupervised or as a team member of both the local office team and wider company teams
- A self-starter with initiative, drive and strong desire to succeed
- Previous experience working in shipping and logistics a plus
- Knowledge of Salesforce and Zendesk a plus
What the job involves
- The primary responsibility of a Customer Success Manager is to be an advocate for the customer with internal stakeholders at EasyPost
- We build trust with our companies by being actively engaged in helping them grow
- A CSM is able to build and show value to customers using the EasyPost platform
- Work with clients to prevent churn
- Identify customer needs and growth plans to help expand the customer footprint within EasyPost’s stack of services
- Escalate issues to internal stakeholders that may arise to get appropriate support to solve the customer’s problems
- Conduct weekly/monthly/quarterly check-ins, as appropriate, to assess the overall health of the account and identify successes and potential red flags
- Have the hard conversations
- Maintain customer data i.e. contacts, account health, significant events, etc. in company supported CRM
- Collect data from our customers to give back to EasyPost to understand where EasyPost can improve and where we are succeeding
- Work to delight our customers throughout their journey with EasyPost so they become evangelist
Our take
EasyPost's multi-carrier shipping API provides eCommerce businesses with seamless solutions to manage logistics. The platform allows companies to easily switch between shipping providers, track packages, and verify addresses. Saving businesses time and money and in turn, simplifying what would otherwise be a complex process.
When EasyPost emerged from stealth in 2013, it was widely recognized as the "Stripe for shipping". A comparison that stemmed from the company's ability to effectively enable developers to integrate postage and shipping features into web applications. Which, at the time, was something legacy carriers like FedEx and UPS weren't taking advantage of.
As eCommerce has grown, EasyPost has expanded its reach and is now available in over 200 countries and now offers Amazon Shipping, cementing its position as a market leader.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
12% employee growth in 12 months
Glassdoor (3.78)
Trustpilot (1.7)
Company
Funding (last 2 of 5 rounds)
Sep 2021
$25m
SERIES B
May 2017
$9m
SERIES A
Total funding: $37.5m
Company benefits
- Medical, dental, vision plans
- Flexible time off
- Stock option opportunities
- 401(k) match
- Cross-functional learning
- Monthly virtual events
Company values
- Adaptive – Embrace new challenges to grow your skill set
- Simple – Create efficient solutions that are easy to execute
- Inclusive – Share new ideas and work collaboratively across teams
Company HQ
Lehi, UT
Articles
Leadership
Jarrett Streebin
(Founder & CEO)EasyPost was their first major business venture. Before launching the company, they worked for a family office investing venture.
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