Client Account Manager, Live Nation
Entertainment events promoter and producer
Posted today
Entertainment events promoter and producer
1001+ employees
Posted today
1001+ employees
Company mission
Live Nation's mission is to help live music fans more easily and quickly find concert tickets and information about their favourite artists and venues.
Role
Who you are
- I.T. literate - Windows Office Suite (Word, Excel, and Outlook)
- Proven years’ of Client Account Manager experience
- Satisfy requirements for all Basic, Intermediate and Advanced Processes as outlined in the CAMs’ Skills Matrix
- Manages the genre’s/teams most complex events
- A highly motivated and conscientious individual
- Excellent communication, inter-personal and customer care skills
- A pro-active nature to include a flexible approach to hours of work and location of duties
- Ability to use self-initiative as well as work within a team
- Excellent time management skills
- A calm, patient, and professional manner
- Confident telephone manner
- Confident in dealing with the general public face to face
- Good organizational skills, with a high level of attention to detail
- Satisfy requirements for all Basic, Intermediate and Advanced Host Skills as outlined in the CAMs’ Skills matrix
What the job involves
- The Client Account Management Team is responsible for the day-to-day management of our client relationships
- The Client Account Manager – Ireland handles a variety of accounts of our clients and system venues by providing a pro-active, customer and business-focused Client Account Management solution across Ticketmaster’s client base, whilst promoting the highest standards of customer service at all times
- The overall aim of this role is to achieve the operational, financial, and business objectives of the Company
- To satisfy, retain and develop client relationships by ensuring good levels of communication with venues and promoters whilst providing system support and query resolution
- To develop and maintain an in-depth understanding of each client’s business needs whilst identifying potential new business opportunities or improved efficiencies through the application of new technologies or operational practices
- To proactively advocate for key clients with Ticketmaster teams and other internal stakeholders
- To regularly review and update all client information/deal sheets in conjunction with the Client Services Manager to include contractual information and service charges applied therein
- To effectively monitor and control available ticket inventory with a view to maximising its retail potential
- To take ownership of, and responsibility for, each event on-sale to include being present for the duration of the on-sale period as directed by the Client Services management
- To ensure that all event related information is accurate, up to date & accessible across all sales channels e.g. Contact Centre, IVR, and e-commerce platforms, prior to on-sale and during the life cycle of each event
- To take ownership of, and responsibility for, notifying internal departments of all cancelled/amended events to include, but not limited to, assisting customer services in identification of affected customers if needed and agreed communication procedures
- To develop and maintain effective teamwork within the department across genres, and between the various departments and premises of the Company to include, but not limited to, Sales, Client Marketing, Event Programming and Customer Service teams, and Event Operations
- To ensure that all event related information is communicated accurately and in a way that ensures that the information is clearly received and easily understood by all relevant parties (internal and external)
- To manage, process and respond to all in-bound client related communications in an efficient and courteous manner whilst adhering to service level agreements (internal/external)
- To produce for review, a weekly report of client sales activity as directed by the Senior Client Account Manager or Client Services Manager
- To attend meetings with senior market leadership to provide updates on client’s activities, challenges and opportunities
- To promote, and offer, the highest level of customer service standards at all times to both internal and external customers
- To present and promote Ticketmaster products and service
- To pursue opportunities to drive ancillary revenue for Ticketmaster eg attaching hotel upsells to events, seeking platinum allocations etc
- To recognise and embrace the operational requirements of the Account Management Team through a flexible approach towards hours of work and location of duties to include participation in a shift system of work as directed by the Senior Client Account Manager & Client Services Manager
- To seek ways in which to continuously improve personal, team and business performance and to strive for cost-effectiveness
- To assist with, and contribute to, the day-to-day administration of the Account Management Team under the guidance of the Client Services Managers
- To comply with all Company policies as directed by Human Resources to include, but not limited to, the Company’s Health and Safety Policy
- To ensure that a clean, tidy, safe, and secure working environment is maintained at all times
- To ensure that all materials and resources are effectively and efficiently utilised to minimise waste and reduce costs
- To represent the Company, as required, at functions, events, and PR visits whilst ensuring that all business-related topics and agendas are communicated to relevant managers and Directors
- To actively update clients on the services provided and work carried out by Ticketmaster in support of their events
- To undertake any other relevant duties which fall under the general scope of this role as directed by your immediate Line Manager or a Director of the Company
Our take
Live Nation is the world's leading live entertainment company, sitting at the top of the market in live events and ticketing. Formed in 2009, it is a major international company, with key business segments made up of concerts, ticketing, and sponsorship and advertising.
Despite its dominant position in the market, the company saw an 84% drop in revenue during 2020 and the closure of live events. Since then, however, demand has been stronger than ever for their ticket sales. This is a reflection that live events remain a clear priority for consumers and has been further reflected in Live Nation's acquisitions of companies - like Goodlive - that complement and bolster Live Nation's portfolio.
In addition to live events, a key area to watch for Live Nation will be the rise of online concert streaming, like that undertaken by competitors such as Driift. Major festivals such as Glastonbury have trialled online concerts with mixed reviews. If it proves successful, this could be a major new section of the entertainment market and a big potential part of Live Nation's future ventures.
Freddie
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Company benefits
- Unlimited paid time off policy
- Work from home opportunities
Company values
- Live for artists - Artists are the heart of what we do and we have deep reverence and respect for their creativity. We believe live music is vital to art and culture which is why in 2019, we paid artists more than $6 billion, making Live Nation by far the largest financial supporter of musicians. Beyond global touring deals and festival performances, our Artist Nation group offers services such as management, business marketing and consulting to artists across all genres
- Live for decentralisation - We don’t believe in bureaucracy and we don’t mandate synergy. We keep our corporate teams small, because we trust that our decentralized divisions know how to make the best decisions for their businesses in real time
- Live for ideas - Part of working in a creative industry is imagining what could be and exploring the possibilities. We encourage everyone at Live Nation to dream big and email our CEO with ideas to move our business forward
- Live for entrepreneurship - Employees who thrive here are self-starters who are experts at what they do. While we give a tremendous amount of independence to our employees, we are also precise and exacting about performance. There is no hiding behind process here. You are evaluated on your results and concrete contributions to our business
- Live for focus - We have a long “To Do” list but an even longer “Not To Do” list. As the demand for live events continues to grow across the globe, we have to stay focused on our core mission of connecting artists with their fans for those magical hours of live music
- Live for talent - We believe talent comes from any place or background. This is not a place for elitists. We hire people for who they are – hard workers who deliver results and are passionate about what they do
Company HQ
Barbican, London, UK
Articles
Leadership
Michael Rapino
(President and CEO, not founder)They worked for 10 years in various marketing and entertainment capacities at Labatt’s Breweries of Canada. They held several roles at Clear Channel Communications, including President and CEO of Global Music. They were named CEO and President of Live Nation in 2005.
People progressing
Joined as a Financial Accounting Manager in 2017, promoted to Director and then VP of Financial Accounting.
Joined as Executive VP Marketing in 2012, promoted to Senior VP & Head of Marketing after 2 years.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 82 more jobs at Live Nation