Manager of Site Reliability Engineering, Plume Design
$181-213k
+ Bonus & equity
More information about location
3 days a week in office (Palo Alto, CA)
Platform for communications service providers
Be an early applicant
Platform for communications service providers
501-1000 employees
Be an early applicant
$181-213k
+ Bonus & equity
More information about location
3 days a week in office (Palo Alto, CA)
501-1000 employees
Company mission
To keep you in the flow with any experiences you turn on.
Role
Who you are
- We’re looking for a seasoned Technical Manager, experienced with Customer Facing environments, to Captain our Site Reliability Engineering Team
- This team is focused on deployments, fixes, and sustainability. The right candidate needs to have strong technical knowledge in key areas while focusing on customer satisfaction
- Availability to be in on-call rotation for Production issues
- Availability to work with a distributed team in different timezones
- Advanced communication skills
- Experience managing people
- 10+ Years of experience with Production Troubleshooting
- Minimum 5+ Years of experience leading or managing teams
- Bachelor’s degree in related field or equivalent experience, Advanced degree preferred
- This is a leadership role, but you must have Technical knowledge and working experience with:
- Kubernetes (operate)
- Basic Terraform Knowledge
- Experience Programming/Scripting - one of the following (eg. Perl, Python, PHP, GoLang, Java, etc)
- Experience with modern cloud infrastructure, preferably AWS
- Experience with modern Linux Operating systems (Enterprise Linux or Debian based)
- Experience both setting up and utilizing self-managed Monitoring and observability tools (e.g. Nagios/Icinga, Grafana, Prometheus)
Desirable
- Troubleshooting production performance/service degradation or outage issues at scale
- Experience with Infrastructure Troubleshooting in VMs and/or Bare Metal (ssh/Linux)
- Advanced Kubernetes knowledge
- Advanced Terraform knowledge
- Customer Facing experience in previous roles
- Experience operating Kafka in Production
- Experience operating NoSQL Databases in Production
- Experience operating Relational Databases in Production
- Configuration Management experience
What the job involves
- Supervise a team of Site Reliability Engineers who provide first-line support to Customer Clouds. Deployments, On-call, Application Provisioning are some of the routine tasks
- Attend and conduct customer Meetings for Project and Roadmap specification
- Manage growth and performance of SRE team members
- Be able to step in and execute or triage issues as much as the Engineers. Hands-on past experience is beneficial. Some examples are as follows:
- Provision and scale multi-datacenter Kubernetes Infrastructure and Applications (EKS)
- Deploy Software in multiple Production Environments
- Own monitoring and alerting to production systems, improvements and changes
- Contribute improvements to the current automation
- Contribute improvements to our on-call process and alerting
- Play a key role in the recruitment and retention of top talent
Our take
Smart devices within the home have become the norm, but Plume Design believes that this influx of revolutionary home tech is only as smart as the networks that support them. With many issues concerning smart devices, treatment is reliant on generic WiFi, unsafe networks, and expensive analysis. Plume Design remedies this with cloud-controlled internet platforms that are defined by the needs of the devices that use them.
With home office setups now the norm, Plume has fast become a necessary service for many small businesses and casual users. Its smart Wi-Fi networks are ground-level products upon which Plume offers more smart home services and it now has more than a billion devices on its network.
With substantial funding behind it, Plume’s post-COVID surge in business was one thing, but keeping up the momentum throughout the 2020s is quite another. Time will tell if the company can continue on its upward trajectory. But as long as it keeps its networks fresh (as it did in 2022 through its partnership with opensync software agent SamKnows), it shouldn’t have a problem as it scales up.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-15% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Oct 2021
$300m
LATE VC
Feb 2021
$270m
SERIES E
Total funding: $697.4m
Company benefits
- Lifetime Plume HomePass membership
- Allowance for home-office set up
- Monthly data or phone allowance
- Plume employee referral bonus program
- Public transportation reimbursement
- Retirement savings contributions
- Employee discounts
- Patent submission support and incentive award program
- Competitive and comprehensive health insurance coverage and extended benefits such as dental, vision, life, short/long-term disability insurance, and FSA/HSA (detailed coverage may vary by location)
- Employee assistance program
- Generous vacation policy to ensure time to recharge (open paid time off or generous accrued paid time off based on location)
- Health and wellness reimbursement and a Premium Strava membership
- Holistic health platform through Walking on Earth
- Generous parental leave policy
- Online and in-person team-building events
- PlumeStrong - our corporate social responsibility program designed to apply our resources (time, brainpower, product, money) for good
- Remote/flexible work arrangements
- Professional development opportunities
- Immigration support
Company values
- Action - Plume works in the NST “Now Standard Time” zone.
- Innovation - Plume challenges tradition, creating its own mold.
- Do what's right - Plume always asks what it should do, instead of what it can.
- Focus - Plume charges towards productive goals with intention.
- Detail - Plume does everything exceptionally well, or it doesn’t do it.
- On-time, on-spec - Plume delivers what it promises on-time and on-spec.
- Seek Truth - Plume keeps challenging its own decisions, and the status quo.
Company HQ
Downtown North, Palo Alto, CA
Articles
Leadership
Sri Nathan
(Vice President of Major Accounts)Previously Co-Founder & Vice President of Business Development at Menara Networks, Vice President and Executive Consultant at Schema, and CEO at Liwana Technologies and Jasmine Networks.
Fahri Diner
(Chief Servant of Plume's people, customers and stakeholders)Currently Board Member at Kateeva and Tula Technology, Managing Director at Sigma Partners and Proprietor at Skipstone.
Adam Hotchkiss
(Vice President of Customer Solutions)Previously Vice President of Menara Networks, Sales at ADVA Optical Networking, Product Line Management at Qtera / Nortel and Product Manager at Fujitsu Network Communications.
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