Technical Support, Assembled

$80-115k

+ Stock options

SQL

HTML

JavaScript

Splunk

Slack

Junior, Mid and Senior level

San Francisco Bay Area

More information about location

2 days a week in office

Customer support workforce management platform

Job no longer available

Customer support workforce management platform

101-200 employees

B2BEnterpriseInternal toolsDeep TechCommunicationCustomer service

Job no longer available

$80-115k

+ Stock options

SQL

HTML

JavaScript

Splunk

Slack

Junior, Mid and Senior level

San Francisco Bay Area

More information about location

2 days a week in office

101-200 employees

B2BEnterpriseInternal toolsDeep TechCommunicationCustomer service

Company mission

To create a support operations platform that helps companies maintain exceptional customer experiences, no matter what lies ahead.

Job

Company

Role

Who you are

We're building a Technical Support team and looking for founding team members who are excited to set a new standard for great support
Natural relationship builder: You genuinely enjoy developing relationships and can collaborate effectively with people from all walks of life. Our users are spread all over the globe, from New York to Malaysia to Ukraine to Colombia
Strong technical and troubleshooting skills: You're not afraid to roll up your sleeves and splunk through code. You're excited at the opportunity to build out admin tools to make the support team more efficient. Knowledge of SQL, JS, and HTML is a bonus!
Persistence and resourcefulness: You have the grit, determination, and resilience to push through roadblocks in highly unstructured environments
Strong writer: You enjoy writing, write well, and can do so quickly, concisely, and clearly
Attention to detail: You are very thorough and have a track record of getting to the bottom of technical issues. Go beyond the question being asked; understand how our customers define their own success with the product and help them work toward that success
Growth mindset: You embrace new ideas, are not afraid of change, and are comfortable challenging the status quo and your own biases. You are open to receiving and giving feedback
Team player: You are naturally collaborative and enjoy helping your teammates out
Dependable customer commitment: You understand the importance of reliability for keeping customers connected- and are available to work 9am-6pm ET and participate in weekend on-call rotations as part of the support team's extended coverage

What the job involves

You'll interact with our customers over Slack, help them understand how to use Assembled, and resolve thorny issues they face
You'll use your learnings on the front line to help our product team prioritize bugs and feature requests
Outside of interacting with customers, you'll have wide latitude to build internal processes, scale our systems and build our company culture
Delight our customers: Create great experiences for our customers when they need help. Build trust and strong relationships with customers
Be a product expert: Learn Assembled's product intimately and help customers (and other team members!) do the same
Resolve issues: Investigate new, thorny issues in the product and partner closely with engineering to fix issues
Represent the voice of the customer: Represent our customers' needs and struggles to drive our product in a strong direction
Improve how we operate: Whether it's tooling, systems or processes, we'll rely on you to help us scale our support

Our take

Assembled's platform helps companies manage and scale their customer support services. Customer service management is just one of the many areas that are being overhauled by digital transformation. Assembled helps streamline cumbersome and error-prone customer support processes - such as planning support rosters, forecasting demand, and evaluating team performance.

Assembled already counts companies like Zoom, GoFundMe and Stripe on its customer books, and finds huge opportunity in key industries like eCommerce and food deliveries that have been seeing massive digital overhauls. Having received significant investment, the company seems set on continued growth, with funds cited to support product development as well as help launch its CX Scholars initiative, that will commit a percentage of revenue to continuing education for support workers.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

11% employee growth in 12 months

Glassdoor (3.5)

Company

Funding (last 2 of 3 rounds)

May 2022

$51m

SERIES B

Mar 2021

$16.6m

SERIES A

Total funding: $70.7m

Company benefits

Equity package
Insurance coverage
401k
CSA Credit
Stipend for use at any Assembled customer
Professional development stipend
Wellness stipend

Company HQ

Mission District, San Francisco, CA

Leadership

Ryan Wang

(CEO & Co-Founder)

Studied at the University of Chicago and worked as a Senior Consultant at The Greatest Good. Previously a Software Engineer at Stripe.

John Wang

(CTO & Co-Founder)

Studied Computer Science at MIT and worked as a Freelance Software Developer before joining Stripe.

Brian Sze

(Co-Founder)

A Stanford graduate who worked in Investment Banking at RBC Capital Markets. Previously Head of Business Operations at Stripe.

Salary benchmarks

We don't have enough data yet to provide salary benchmarks for this role.

Submit your salary to help other candidates with crowdsourced salary estimates.

Share this job

View 19 more jobs at Assembled