Director of Payments Performance, CLEAR
Product
$234-275k
Offers new hire equity package
Secure identity company making experiences safer & easier
Be an early applicant
Secure identity company making experiences safer & easier
1001+ employees
Be an early applicant
$234-275k
Offers new hire equity package
1001+ employees
Company mission
To strengthen security and create frictionless experiences.
Role
Who you are
- 10+ years of deep payments experience on the merchant or acceptance side of a high-volume consumer or subscription business, processor, or card network, with direct accountability for authorization and payment performance
- Significant experience operating in a subscription business with recurring billing, renewal recovery, stored credentials, and payment-related involuntary churn
- Expert knowledge of card payment economics and transaction lifecycles, including issuer decisioning, recurring billing, decline optimization, network tokenization, account updater, stored credentials, fraud and disputes, and network monitoring programs
- Turning complex payment data into action, with experience working directly with data and SQL, developing analyses such as decline waterfalls, and translating insights into product decisions and measurable business outcomes
- Influencing across the payments ecosystem, with a track record of partnering directly with processors, networks, and issuers to diagnose systemic issues, improve performance, negotiate effectively, and drive accountability
- Strong product and commercial judgment, with experience partnering with Product and Engineering to ship improvements, design rigorous experiments, and balance Member experience, revenue, fraud risk, and payment economics
What the job involves
- The Director, Payments Performance will own how money moves at CLEAR, driving payment authorization, renewal recovery, fraud and dispute performance, and cost of acceptance across a high-volume, subscription-based business
- Reporting to the SVP of Product, you’ll bring deep payments expertise to turn issuer, network, processor, and Member insights into product strategy, experiments, and measurable business outcomes
- You’ll work alongside our Payments Product Lead, who owns the payments platform and Member-facing experiences
- While they own the platform and experiences, you’ll own how the system performs
- You will turn payment performance insights into product, processor, network, issuer, and bank action
- Own CLEAR’s payment performance end to end, driving first-attempt authorization, renewal recovery, involuntary churn, fraud and chargeback performance, false-positive rates, and effective cost of acceptance
- Diagnose performance across issuers, networks, card types, wallets, channels, transaction types, and Member cohorts; establish a single source of truth for payments performance and translate decline patterns into clear, prioritized opportunities
- Define and drive CLEAR’s authorization and recovery roadmap with Product, Engineering, and Analytics, optimizing retry and dunning strategies, network tokens and account updater, stored credentials, transaction messaging, routing, wallets, fraud controls, and authentication
- Lead CLEAR’s performance relationships with processors, card networks, and issuers, holding partners accountable to benchmarks, resolving systemic approval issues, and evaluating opportunities across routing, acquiring, and processor strategy
- Partner across Product, Finance, Analytics, Engineering, and Member Support to run rigorous experiments, balance approval gains with fraud and dispute exposure, improve payment economics, and evolve CLEAR’s payments strategy as we expand into new products, partners, and markets
- How You’ll Measure Success:
- Increased first-attempt authorization rates for new and renewing Members
- Increased recovery of failed renewals and reduced payment-related involuntary churn
- Fraud, chargeback, and false-positive rates maintained within defined targets and applicable network monitoring thresholds
- Reduced effective cost of acceptance while improving overall payment performance and recovered revenue
Our take
Waiting in a security line is something everybody could do without before a long flight – and this unpleasant scenario is what CLEAR allows its millions of members to avoid. The company creates a single touchless ID based on a user’s biometrics, such as their eyes and face, enabling quick identity verification and frictionless travel.
CLEAR continues to develop its product, and is now moving beyond airports into office buildings, restaurants, and stadiums. The technology has already been used by several sports and entertainment partners, including multiple NBA teams and in the Super Bowl.
The company went public on the NYSE in June 2021 following a strategic funding round of $100M, which is being invested into accelerating the company's growth whilst expanding its offerings. Its technology is now being used for age verification, virtual queuing, and checking in.
Steph
Company Specialist at Welcome to the Jungle
Insights
17% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Feb 2021
$100m
LATE VC
Apr 2017
$15m
LATE VC
Total funding: $135m
Company HQ
Chelsea, New York, NY
Leadership
Caryn Seidman Becker
(Co-Founder, CEO & Chairman)Prior to CLEAR, they created the Arience Foundation and The Happy Elephant Foundation which support charter schools, cancer research, child wellness, and the New York City community. They sit on the Board of Directors of Mt. Sinai Children's Center and the Young Women's Leadership Network.
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