Global Program Manager, Sprinklr

• The ideal candidate will have a proven track record in managing global programs, excellent leadership skills, and the ability to drive cross-functional teams towards successful project delivery
• Education: Bachelor's degree in business administration, Project Management, Information Technology, or a related field is preferred
• Experience: Minimum of 7-10 years of experience in program management, with at least 5 years managing large-scale, global programs
• Certifications: PMP, PMI-ACP, or equivalent program management certification is highly desirable
• Technical Skills: Strong understanding of SaaS and CCaaS products & technology. (Salesforce, ServiceNow, Avaya, Cisco, Genysis etc.)
• Leadership Skills: Proven ability to lead and motivate cross-functional teams in a global, matrixed environment
• Communication Skills: Excellent verbal and written communication skills, with the ability to present complex information clearly and concisely to various audiences
• Analytical Skills: Strong problem-solving and analytical skills, with the ability to make data-driven decisions
• Adaptability: Ability to adapt to changing priorities and work effectively in a fast-paced, dynamic environment
• Negotiation & Conflict Management: Experience in negotiation and conflict resolution to manage stakeholder expectations and drive consensus

Desirable

• We’re looking for an experienced Global Program Manager to help provide premium services to our global customer base.
• As a member of our team, you’ll support customers through the initial stages of their Sprinklr journey and work with a team of passionate internal consultants, solutions designers, analytics experts, as well as sales and service delivery leaders to make it happen
• We are seeking a highly skilled and experienced Global Program Manager to lead the large-scale, complex global rollout of Sprinklr SaaS & CCaaS products
• Program Leadership: Oversee the planning, execution, and delivery of the global rollout of Sprinklr SaaS & CCaaS products, ensuring alignment with strategic objectives
• Stakeholder Management: Engage with key stakeholders, including senior management, clients, and cross-functional teams, to ensure clear communication and alignment on program goals and progress
• Resource Management: Allocate, coordinate and manage resources across different regions and functions effectively to ensure timely delivery of program milestones
• Risk Management: Identify, assess, and mitigate risks associated with the program to ensure smooth execution
• Performance Tracking: Monitor program performance using appropriate systems, tools, and techniques; report on progress, issues, and risks to stakeholders
• Continuous Improvement: Implement best practices and continuous improvement initiatives to enhance program efficiency and effectiveness
• Compliance: Ensure all program activities comply with relevant regulations, standards, and organizational policies
• Financial Management: Manage program budgets, monitor expenditures, and ensure financial targets are met
• Mentorship: Supervise and mentor program teams, providing guidance and support to ensure project success
• Key Performance Indicators (KPIs):
• On-Time Delivery: Percentage of program milestones delivered on or before the scheduled date
• Budget Adherence: Percentage of program budget adherence, ensuring costs do not exceed allocated budget
• Stakeholder Satisfaction: Stakeholder satisfaction scores based on feedback from clients, senior management, and team members
• Risk Mitigation: Number of identified risks successfully mitigated or managed without impacting program delivery
• Resource Utilization: Efficiency of resource allocation and utilization, ensuring optimal use of available resources
• Quality of Deliverables: Quality assessment scores of program deliverables, ensuring they meet or exceed defined standards
• Team Performance: Performance metrics for cross-functional teams, including productivity and collaboration effectiveness
• Continuous Improvement: Implementation of process improvements and best practices, measured by the number of initiatives successfully adopted