Senior CRM Manager, Pion
Technical
Marketing & growth platform
Be an early applicant
Marketing & growth platform
201-500 employees
Be an early applicant
201-500 employees
Company mission
To help brands grow without giving up control.
Role
Who you are
- Shows that while men apply to jobs when they meet 60% of the requirements, women and those in underrepresented groups tend to only apply when they tick every box. We don’t think you should have to tick every box. We value your uniqueness, and it goes without saying that all applications are welcome, even if you don’t think you fit the criteria
- Demonstrable experience building in Iterable (or a comparable platform: Braze, Salesforce Marketing Cloud, Klaviyo) at a technical level
- Comfortable experience with liquid/handlebars templating, basic data structures (JSON), event-based triggers, and API-level thinking
- Strong understanding of lifecycle marketing principles
- A builder's mindset: you'd rather prototype and test than write a long spec
- Experience working with or alongside data/analytics teams on tracking, attribution, or incrementality
- Comfortable experience holding technical ownership
What the job involves
- As a result of our incredible success and growth, we are looking for a Senior CRM Manager (Technical) to join us
- Designing, building and maintaining complex multi-step journeys in Iterable, including branching logic, dynamic content, and cross-channel orchestration
- Owning the technical relationship with our CRM platform: data feeds, event tracking, API/webhook integrations, catalogue/template systems, and troubleshooting
- Translating business and lifecycle goals (onboarding, activation, retention, win-back) into technical builds without losing the strategic intent along the way
- Partnering with our data/analytics function (and external agency where relevant) to ensure journeys are properly instrumented for measurement and attribution
- Identifying opportunities to make execution more scalable (e.g. templating, dynamic content blocks, catalogue-based builds) so the team can do more with existing resources
- Supporting QA and act as technical backstop/escalation point
- Staying close to the platform roadmap and new features (Iterable and adjacent martech) and proactively recommending where we should adopt them
Our take
Founded as Student Beans in 2005, Pion is a marketing company that helps brands expand their customer base and enhance sales. It specialises in helping clients build trust and relevancy among students and Gen Z, as well as other strategic consumer groups.
Pion's solutions deliver insights, advertising and customer verification. This enables clients to make informed business decisions, deliver engaging campaigns and grow sales through gated offers. This cohesive approach, within a niche consumer target group, is certainly the stand-out feature of the company.
The company's rebrand to Pion came alongside an expansion beyond just the student market to encompass youth markets in general. This enables it to consolidate its diverse portfolio of services and continue its path of growth, which has already seen it become a prominent player in the space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Flexi time: Start between 8-10am and finish between 4:30-6:30pm
- Volunteer days: Two days a year to volunteer with a charity of your choice, because we believe in giving back
- Remote & hybrid working: With access to offices in London and Manchester
- Health cash plan: Claim back cash on a huge range of healthcare and wellness treatments
- 30 days holiday: 30 days of annual leave, plus public holidays
- Work with an industry leading tech stack: We work with relevant, market leading tools to maximise your ability in your role
- Wellness allowance or PureGym membership: A monthly wellness allowance or access to the gym, we take your wellbeing seriously!
- Access to all of our student discounts: Incredible partnership discounts for the biggest brands in the world
- Regular social events – virtual and in-person: Even though we're remote first, we make sure you can still connect regularly with your colleagues
Company values
- Speed Wins
- Be Humble
- We’re all Accountable
- Deliver results that WOW
- Choose Positivity
Company HQ
London, UK
Articles
Leadership
Michael Eder
(CEO)Founded the company as Student Beans back in 2005. Served as Operations Director then MD before becoming CEO in 2021. Previoulsy MD at Voxburner and a Trader in European Government Bonds at JP Morgan.
Diversity, Equity & Inclusion at Pion
- Talent - We score our interviews based on competency focused questions, and conduct them with a panel to ensure the process is as fair as possible. Additionally, we conduct anonymous CV screening, and ensure our advert copy is gender neutral
- Support and Education - Our employee resource group gives everyone a safe space and platform to share their views and opinions. We’re also committed to continuous training throughout the business, from inclusive communications to assessing the accessibility of our platforms
- Accountability - Whether it’s training for hiring managers on eliminating bias, or the best diversity and inclusion practices and how to be an ally, we’d like to think we offer as much support and education to further foster an inclusive workplace environment. We also share our journey and statistics internally and externally
- Transparency - As we mentioned, we’re not yet where we want to be, but we’re sharing the journey and updating on our progress every step of the way. We don’t hide our statistics –we don’t think it’s something to be swept under the rug. However, sharing our progress helps us to have open and honest conversations about how we can do even better!
- Empowering Employees - Our mental health first aiders are on hand to offer support and guidance when needed. Unlimited holiday and flexi friday ensure you have the right work-life balance you need. We also offer quarterly webinars in partnership with Everymind
Share this job
View 8 more jobs at Pion