Senior Meeting & Events Manager, Industrious
$95-105k
You'll also be eligible for a 10% annual performance bonus
Coworking & private office space
Open for applications
Coworking & private office space
1001+ employees
Open for applications
$95-105k
You'll also be eligible for a 10% annual performance bonus
1001+ employees
Company mission
To meet people where they are to deliver a better work experience.
Role
Who you are
- You're comfortable being both the salesperson and the operator. You close the booking and then make sure it runs well. Neither half feels like a distraction from the other
- You enjoy the commercial side of hospitality. Conversion rates, average booking value, outbound strategy — these aren't just numbers to you. They're how you know whether you're doing your job well
- You take follow-through seriously. A client emails at 8pm the night before their event. You respond. Not because you have to, but because you understand what's at stake for them
- You build relationships, not just transactions. You remember what a client needed last time. You reach out when a new space opens up. You think about their business, not just their booking
- You're organized under pressure. Three events on the same day, a vendor running late, and a new inquiry in your inbox. You handle all of it without anything slipping
- You have a feel for what makes a great event space. Room setup, lighting, catering presentation, AV — you notice when something's slightly off, and you fix it before the client does
- Experience. 5+ years in event sales and operations
- Event sales experience. You've managed a booking pipeline, worked against revenue targets, and understood the difference between a warm lead and a closed deal
- Hospitality or venue operations background. You know what it takes to run a smooth event — from pre-event setup through post-event wrap — and you've done it under pressure
- CRM fluency. Experience with Tripleseat or a comparable event management platform. You know how to keep a pipeline clean and use data to improve your approach
- Strong client communication skills. You write and speak clearly, respond quickly, and manage client expectations with confidence and warmth
- Stakeholder coordination. You've worked across catering teams, AV vendors, and building management to deliver events that feel seamless
What the job involves
- Meeting and event space is either a real revenue driver or an underused amenity. You're the reason it becomes the former
- As a Senior Meeting & Event Manager, you own the commercial performance of a building's bookable spaces — from initial inquiry through post-event follow-up. You manage inbound bookings, build outbound sales strategy, develop the local marketing approach, and set the service standards that make clients want to come back
- This is a sales role with a hospitality soul. You're not just coordinating logistics — you're actively growing a business within a building. That means tracking pipeline, converting leads, building relationships with recurring clients, and finding new ones
- The best people in this role understand that every event is a chance to demonstrate what this building is capable of — and they take that personally
- WINNING IN THIS ROLE MEANS
- Meeting and event revenue meets or exceeds quarterly targets, and you have a clear pipeline story for why
- Clients rebook. They refer others. They tell their colleagues this is the space to use in this market
- Every booking runs smoothly from first contact to final invoice — and the client notices
- The building's meeting and event reputation is strong enough that inbound inquiries are growing
- Your Tripleseat data is clean, current, and actually tells a story about what's working
- Submit financial and engagement reporting on time and to standard, including the annual business plan and quarterly asset management recaps
- Monitor trends on a regular cadence so internal teams and asset managers can understand the business and adjust when needed
- Manage amenity budgets
- Build clear systems and procedures that set the team up for success when you're not there
- Consistently find ways to improve processes and operations
- Support marketing teams in keeping collateral and experiences on-brand
- Support leasing teams in showcasing building amenities
- Deploy customer sentiment surveys and create action plans for any detractors
- Oversee ordering, restocking, receiving, and inventory of amenity supplies
- Keep all amenity spaces spotless at all times
- Document and escalate maintenance and facilities issues through proper channels
- Maintain clean, organized supply closets
- Meet or exceed quarterly sales goals for meeting and event spaces through inbound management and proactive outbound strategy
- Refine and execute the local marketing plan and create local marketing collateral
- Manage meeting and event leads and bookings end to end through Tripleseat
- Conduct site tours, manage room flips, and check in bookings daily
- Keep day-to-day operations of meeting rooms and bookable spaces running smoothly, including: upholding health and safety standards, establishing venue contracting documentation, responding to inquiries within established response times, conducting a standing building meeting
- Maintain a database of recurring vendors for ancillary event needs
- Ensure digital booking methods are up to date and functioning
- Be present when bookable spaces are occupied, ensuring rooms are pre-set and food is delivered on time
- Actively survey occupiers post-event and share feedback
- Keep a detailed won/lost tracker and lead source log in Tripleseat
- Learn AV troubleshooting and help clients connect to in-room systems seamlessly
- Manage third-party AV vendors to ensure equipment is always operational
- Champion Industrious service standards and hospitality principles
- Model and deliver on any new hospitality standards
- Communicate and resolve issues confidently, empathetically, and professionally with all building stakeholders
Our take
Industrious was founded in 2012 when its creators noticed that people often work d better in hotel lobbies and coffee shops than in traditional offices. This inspired the company to develop flexible workspaces that blend the casual environment of public spaces with the resources, security, and professionalism of an office setting.
Shared flexible workspaces are nothing new, but Industrious has successfully differentiated itself from larger competitors like WeWork by focusing on management contracts with landlords rather than leasing properties. The company has seen its revenue triple in recent years and has even taken over WeWork's former headquarters in Manhattan.
As demand for smaller, flexible office spaces grows, Industrious is thriving. With partnerships like CBRE and its expansion into key markets, the company is ready to capitalize on the shifting trends in office space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2022
$100m
GROWTH EQUITY VC
Aug 2019
$80m
SERIES D
Total funding: $322m
Company benefits
- Healthcare - We care deeply about the physical and emotional well-being of our employees. That’s why we offer a range of plan options through United Healthcare, including a variety of employer-paid plans that provide coverage for employees and their families
- Flexible Vacation Time - At Industrious we have a flexible PTO policy. This encourages people to enjoy life outside of work, recharge and look after their mental and emotional health. Take the time you need to have a balanced and fulfilling personal life
- Paid Parental Leave - Families come in all shapes, sizes, and types. We welcome each new addition with generous paid leave so that you can bond with your new child
- Learning & Development Grant - We’re committed to your professional development. We’re proud to offer a yearly grant so that you can take a class or learn a new skill
- Employee Resource Groups - These groups support, promote, and celebrate team members united around shared characteristics or life experiences
Company HQ
Union Square, New York, NY
Leadership
Jamie Hodari
(Co-Founder & CEO)Prior to Industrious, they co-founded and served as the CEO at Kepler, a rapidly growing experimental university that Scientific American called a "daring global experiment" to bring "top-tier instruction to the neediest parts of the planet."
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