People Operations Specialist, Horizon3

• The ideal candidate is a proactive problem-solver who is always thinking about a better way of doing things. You have strong communication skills, are extremely organized, are resourceful and can navigate new or unique situations with confidence
• 2+ years of experience in People Operations, HR Generalist, Recruiting Operations, or Benefits Coordinator roles, ideally in a startup or fast-growing environment
• Hands-on experience with HR systems such as Rippling, Lattice, Ashby (ATS), Checkr, EasyLlama, Confluence, or similar tools
• Proactive, self-starter mentality. You love finding answers and solving problems before they surface with proven ability to prioritize effectively in a fast paced environment
• Strong written and verbal communication skills with ability to adapt to a variety of audiences
• Excellent organizational skills and attention to detail
• Ability to handle confidential information with discretion and professionalism
• A willingness to roll up your sleeves and lean in wherever needed. This is a broad generalist role, and we value teammates who see a gap and close it without waiting to be asked

Desirable

• We’re looking for a People Operations Specialist located in the Chicago or San Francisco Bay Area who thrives in a fast-paced environment and is passionate about delivering an exceptional employee experience
• In this role you’ll own end-to-end Onboarding & Offboarding programs, support our compliance efforts, and provide broad employee support across HR systems, benefits, and general People operations
• You’ll work closely with the People team to ensure smooth day-to-day operations and help us build scalable processes that support our growing global team
• Own and continuously improve our New Hire Onboarding Program ensuring a consistent, engaging, and highly impactful experience for all new hires
• Partner cross-functionally with IT, Facilities, and Hiring Managers to deliver seamless onboarding logistics, including equipment, systems access, and team integration
• Partner with learning and development to create engaging and impactful onboarding content and programming, including presentations, onboarding documentation, and feedback loops to drive program improvements
• Manage background checks, employment eligibility (I-9), and required documentation in our HRIS with accuracy and compliance
• Own the end-to-end Offboarding process — coordinating with IT, Payroll, and other stakeholders to ensure a smooth transition for departing employees
• Administer compliance related employee training programs in our Learning Management System (LMS) – EasyLlama — including scheduling, creating learning journeys, and completion tracking/reporting
• Drive program management for the HR compliance portfolio conducting regular audits to support annual EEOC reporting, SOC II, CES, and other customer, state or regulatory requirements
• Own the HR Service Desk and our HR AI bot — answering what comes in, identifying patterns, and improving the bot so it handles more over time and frees the team to focus on employee interactions that require a human touch
• Maintain and update employee records and HRIS (Rippling) workflow automations and report management
• Respond to unemployment claims and employment verification requests in a timely manner
• Proactively identify process gaps, suggest scalable solutions, and collaborate on People Ops projects and other duties as assigned