Senior User Experience Researcher, Fleetio
Offers Incentive stock options
Fleet management platform
Job no longer available
Fleet management platform
201-500 employees
Job no longer available
Offers Incentive stock options
201-500 employees
Company mission
To help organizations track, analyze and improve their fleet operations.
Role
Who you are
- You’re a seasoned UX researcher who’s passionate about uncovering user needs and driving strategic impact through research
- You bring a deep toolkit of qualitative and quantitative methods and know how to adapt them to different contexts
- You’re as comfortable facilitating discovery as you are validating concepts or evaluating usability—and you know how to balance rigor with speed in a fast-moving product environment
- You enjoy mentoring others in best practices, but also love getting into the weeds yourself
- You’re a compelling storyteller who makes insights memorable and actionable
- You're collaborative, curious, and thrive when partnering across Product, Design, and Engineering to drive alignment around user needs
- 5+ years of UX research experience, ideally in a B2B SaaS context
- Expertise in both generative and evaluative research methods, with a strong track record of delivering insights that shape product strategy
- Experience working in close partnership with cross-functional product teams
- Strong communication skills, with ability to craft compelling stories, engage stakeholders, and facilitate workshops
- Familiarity with research tools like Sprig, HeyMarvin, Lyssna (or others), and openness to exploring new methods
- Strong prioritization and organizational skills in a fast-paced environment, balancing multiple research projects at once
- (Bonus) Experience in the transportation or logistics industry
What the job involves
- We’re looking for a Senior UX Researcher to join our growing research practice and help drive meaningful insights across our product teams—especially within Fleetio’s SaaS product
- In this role, you’ll report to our Director, Product Design, and collaborate with our Staff UX Researcher, a team of talented designers and cross-functional partners to deliver high-impact research that informs strategy and enhances product experiences
- You’ll be empowered to lead end-to-end research initiatives, guide stakeholders toward customer-informed decisions, and strengthen the way we build empathy across the organization
- If you're an experienced researcher who enjoys working on complex B2B workflows, thrives in a fast-paced environment, and loves connecting dots between users and business goals—we’d love to hear from you
- Drive high-impact research initiatives – Design and execute end-to-end studies using methods like interviews, usability testing, surveys, and ethnography to generate actionable insights that drive product decisions
- Collaborate cross-functionally – Partner closely with Product, Design, and Engineering to inform roadmaps and ensure our solutions solve the right problems
- Contribute to foundational understanding – Develop and maintain user personas, JTBD frameworks, and journey maps that serve as reference points across teams
- Support and elevate the research practice – Refine standards, improve tools and workflows, contribute to a shared research repository, and deepen the organization's understanding of UX research
- Promote empathy and insight-sharing – Champion a user-centered mindset by communicating findings in engaging ways and advocating for our users across the organization
- Mentor and guide – Support teammates (designers and PMs) in applying research techniques and fostering a culture of continuous learning
Our take
Fleetio offers software that helps organisations track, analyse, and improve their fleet operations. Fleet management is a famously complex and challenging task, so Fleetio's services unburden organisations of this, enabling them to focus time and energy on their own mission.
The company makes it easier for businesses to lease a fleet of vehicles with an app which enables managers, drivers and mechanics to access and update information, relieving users of outdated fleet software and complicated spreadsheets. This simple solution has proven effective with the start-up seeing nearly 400% growth in a three-year margin.
The company had a successful 2025 too, having raised over $450M early in the year, which also included the acquisition of Auto Integrate. With moves like this, Fleetio can certainly expect to continue its growth, especially given its stable position in a market estimated to be worth $52.4 billion by 2027.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Mar 2025
$450m
SERIES D
May 2023
$144.7m
SERIES C
Total funding: $620m
Company benefits
- Health & Wellness: Taking care of you and your family is important to us. Our healthcare plans deliver choice and value so you can prioritize your health
- 401k Match: Plan for your future. We match your retirement contributions up to 4% of your salary each pay period
- PTO/Holidays: Four weeks of paid time off (PTO), two floating holidays, as well as 12 company holidays
- Parental Leave: We provide all our team members (birthing & non-birthday parents) time off to care for and bond with their newborn or newly adopted children
- Stock Options: At Fleetio, we grant all our team members options to acquire an ownership stake in Fleetio
- Professional Development: Team members get an annual professional development allowance to invest in their own professional growth
Company HQ
Central City, Birmingham, AL
Leadership
Jon Meachin
(CEO)Jon initially joined Fleetio as COO in 2022, becoming CEO in 2023. Prior to this, they were COO at A Cloud Guru and held VP roles at Campaign Monitor and McKissock.
Matthew Mandel
(CFO & COO)Prior to joining Fleetio in 023, Matthew was the COO and Co-CEO at Cometeer. They also spent 3 years at Wayfair in various General Manager roles.
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