Senior Technical Program Manager, ServiceTitan
$115-165k
+ Bonus + Equity
All-in-one operating platform for trades
Job no longer available
All-in-one operating platform for trades
1001+ employees
Job no longer available
$115-165k
+ Bonus + Equity
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- 7+ years of experience working as a technical project manager or program manager, leading medium to large software development projects
- Project management, Agile development, process improvement/quality certifications are (e.g. PMP, CSM, Lean or Six Sigma)
- You have direct experience using Agile methodologies for managing projects and coaching teams
- Bachelor’s degree in Engineering, Business, Information Systems, Computer Science or equivalent
- Self-motivated: You have superior organizational skills, integrity and great follow-through on tasks. You don't get overwhelmed easily
- Persistent: When you take something on, you don't drop it, you are slightly obsessive about grinding away at issues
- Communicative: Your team is always informed and on the same page of what's happening when
- Fun: You're a person who can talk to anyone; you're flexible, fearless, and excited to help build something great
- Pragmatic: You understand the benefits and downfalls of Agile, and other methodologies, you know what to apply for each situation
- Positive: You bring a positive attitude to the table and you know how to motivate your team to stay positive during challenging situations
- Intuitive. You have a great intuition that helps you make decisions and know the right next steps to solve challenging problems
- Data-driven: You can collect the data you need to make informed decisions quickly
- Scrappy: You have an innate and entrepreneurial drive to get things done in a fast-moving environment where things can and often do change rapidly, priorities compete, and you may not always have all of the details up front
- A team player: You're willing to help out wherever needed
- Intellectually Curious: You love learning new technologies, understanding important details and you ask questions to dig deeper
What the job involves
- ServiceTitan is looking for a Senior Technical Program Manager to take on a critical role working on key programs by improving communication and efficiency that leads to delivering high-quality software with predictable timelines
- Our team is focused on improving the predictability of the software delivery schedule, leading and evangelizing Agile methodology, owning communication between Product, Engineering, Product Strategy, and Customer Success teams, and reducing operational overhead and expenses through process improvements and metric instrumentation
- Drive multiple simultaneous projects from start to finish and deliver value to our end customers
- Develop new programs to support the strategic direction of the organization
- Establish and track Program success metrics
- Create and manage long-term goals
- Develop a budget and plan for the program
- Develop an evaluation method to assess program strengths and identify areas for improvement
- Manage a program team with a diverse array of talents and responsibilities
- Ensure goals are met in areas including customer satisfaction, quality and team member performance
- Establish communication structure and facilitate program communication
- Produce accurate and timely reporting of program status throughout its life cycle
- Identify, communicate and mitigate Program risks
- Ensure management and leadership have visibility into status, resourcing needs, shifts in delivery timelines and escalations for program
- Demonstrate stellar stakeholder management and executive presentation skills
- Create and enforce cross-functional accountability across all business and technical groups & levels using soft and hard levers
- Collaborate with colleagues within our Technical PMO and across all other functions
- Use a variety of tools like JIRA, Confluence and Google Apps
- Lead and inspire your team and contribute to our company culture
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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