Renewals Manager, Dialpad
$79.6-94.8k
AI-powered cloud communications platform
Open for applications
AI-powered cloud communications platform
1001+ employees
Open for applications
$79.6-94.8k
1001+ employees
Company mission
To completely transform the way the world works together.
Role
Who you are
- 3-5 years of experience in Renewals, Account Management, Customer Success or other applicable customer facing role
- Proven success in meeting and exceeding revenue targets while managing renewals
- Passionate about providing a top notch, best in class customer experience
- Strong presentation, meeting facilitation, and written communication skills
- Comfortable analyzing and understanding data
- Excellent time management skills with the ability to track numerous details
- Willingness to travel to customer locations or events as needed
- Desire to work in a fast paced startup environment where your input is desired to help craft our offerings and how we interact with clients
- Experienced with CRM software (ex. Salesforce) and GSuite tools (Google Sheets)
- Ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Have a deep understanding of how businesses operate, and the priorities that drive decisions from C-level down
What the job involves
- Instrumental in the success and retention of Dialpad customers
- The Clients Sales organization is responsible for delivering the absolute highest levels of satisfaction and success in the deployment and overall customer journey phases
- Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!)
- A Renewal Manager at Dialpad is responsible for providing best in class strategic renewal management and execution across a portfolio of existing Dialpad customers
- Serving as their assigned customers main point of contact for their contract extension with Dialpad, they will foster a high level of trust, satisfaction and engagement across their assigned accounts
- The RM will develop and execute the renewal strategy for their portfolio
- The RM will own managing the end to end renewal process, negotiation and contract terms
- To be successful, the RM will partner with the Client Account Executive and Customer Success Manager to make sure our customers are realizing the value of their investment, and are able to demonstrate the value differentiation of Dialpad versus our competitors
- The RM is a member of the Client Sales organization, will carry a revenue renewal quota and will report directly to the Director of Renewals Management
- Drive, and lead the renewals process in collaboration with the CAE and CSM to preserve and improve customer contracts and relationships
- Effectively engage with key decision makers to identify customer requirements and uncover roadblocks to ensure timely commitments
- Achieve or exceed quarterly revenue goals, tied to retention, growth and term extension of existing customer contracts
- Maintain and report an accurate forecast of renewals
- Negotiate and execute renewal contracts that align to customer goals
- Discover and identify upsell/cross-sell opportunities during contract renewal to maximize customer growth
- Communicate risk clearly and partner with the CSM in developing resolution strategies
- Escalate whenever appropriate to help resolve customer concerns
- Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product
- Effectively communicate benefits of the customer’s Dialpad solution and differentiate from competitive solutions
- Own the renewal sales cycle, from developing a strategy, to building the relationships with key stakeholders to negotiation and contracting
Our take
Dialpad offers an AI-driven cloud communications platform for business teams. It was founded to streamline communications across entire businesses with a fast set-up and hassle-free deployment.
As well as hosting in-house video, meet and text communications with automated note taking and transcription, the platform also features AI-powered customer service, sales and voice intelligence insights. Dialpad has impressed customers such as Asana, Stripe, TED and Uber with its smooth integration capabilities with co-working platforms like Slack, Google Workspace, Salesforce CRM and Microsoft Teams.
The Unicorn company's funding has allowed it to heavily invest in the continued R&D of AI technologies to deliver a number of industry-first features. The company has also expanded globally with the opening of offices in Europe and Asia and plans to further extend its global footprint with additional investments internationally.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
8% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Dec 2022
$50m
LATE VC
Dec 2021
$170m
LATE VC
Total funding: $450m
Company benefits
- Company stock options
- Continued education stipend
- Cell phone, home internet, and gym membership stipend
- Work from home opportunities
- 100% paid medical, dental, and vision plan
- Catered lunches, free snacks & drinks
Company values
- Do the right thing
- Delight our users
- It takes both skill & will
- Innovate continuously
- Every voice matters
Company HQ
San Ramon, CA
Articles
Leadership
Craig Walker
(CEO)Having studied Law at UCB, Craig worked as an Attorney for Brobeck Phleger & Harrison, before moving to General Counsel at TeleSoft Partners. He spent almost 4 years at Google Ventures before founding Dialpad in January 2011.
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