Customer Reference Manager, Postman
$110-140k
Plus a competitive equity package
3+ days a week in office
Collaboration platform for API development
Be an early applicant
Collaboration platform for API development
1001+ employees
Be an early applicant
$110-140k
Plus a competitive equity package
3+ days a week in office
1001+ employees
Company mission
To simplify each step of building an API and streamline collaboration to help create better APIs—faster.
Role
Who you are
- 3-5 years of customer advocacy program experience, or customer facing experience such as customer success or sales ideally in software or high tech
- Excellent verbal and written communication skills
- High energy, strong work ethic and excellent collaboration skills
- Excellent people skills to interact with customers, colleagues and cross-functionally (managing upwards and sideways)
- Willing to travel 8-12x per year
What the job involves
- Postman is seeking a Customer Reference Manager to help us scale our Customer Advocacy program.
- We are looking for a candidate passionate about customer storytelling, to develop and maintain a rich pipeline of both public and private customer advocates to act as references, supply case studies and support Voice of Customer (VoC) and Customer Advisory Board (CAB) related activities
- Manage majority of N. American book of customer testimonials
- Create, source and manage a library of up-to-date customer advocates to act as 1x1 reference for prospects
- Create, source and manage a library of up-to-date customer success stories, quotes, customer feedback and reviews, social commentary, and more
- Work with the Customer Advocacy team to develop creative, new ways of storytelling that turn customer stories into emotional and inspiring brand awareness content
- Collaborate with internal teams including Sales, Product Marketing and Customer Success to align customer stories with Marketing and business goals
- Source new customers for case study pipeline, working cross-functionally with Sales and Customer Success, monitoring closed/won deals, NPS, etc
- Track, measure, and iterate on the impact of customer marketing activities on customer growth, retention, and financial outcomes
- Work closely with Advocacy and Academy program leads to coordinate logistics for both in-person and virtual events, including scheduling, venue booking, vendor management, and attendee communications
Our take
Postman is a SaaS collaboration platform designed to streamline API development teams. APIs serve as the backbone for communication and data sharing across numerous applications, playing a pivotal role in today's device-centric landscape. The platform offers tools for testing, version control, and documentation, ensuring the efficient production of APIs.
Initially founded in Bangalore, Postman has since relocated its headquarters to San Francisco. With a prestigious clientele including X, Shopify, and Intuit, the platform boasts over 15M developers worldwide. Postman actively engages with the API developer community through various initiatives, such as hosting hackathons with enticing cash prizes.
The growing reliance on APIs to fuel digital transformation, compounded by the widespread shift to remote work and digitalization, underscores their critical importance. Moreover, the sensitive nature of APIs, given the data they transmit and the potential security risks, accentuates the need for robust development practices. Hence, Postman has thrived as companies seek to develop secure APIs efficiently to meet evolving demands.
Steph
Company Specialist at Welcome to the Jungle
Insights
51% employee growth in 12 months
Company
Company benefits
- Health care: Based on where you're located and the plans available there, you can have up to 100% of your and your family's premium costs covered by Postman, or receive a generous monthly allowance to supplement existing medical coverage
- Unlimited PTO: All full-time Postman employees have unlimited paid time off (PTO). We strongly encourage everyone to exercise this benefit to ensure that personal and work lives remain well-balanced, healthy, and fully charged. Your body, mind, spirit, and loved ones will appreciate it!
- Supporting healthy meals: We want to ensure you eat healthy each day. It's why we provide a taxable monthly stipend so that you can be nourished throughout the week
- Play well, be well: We're serious about your wellness. Whether it's a boxing club membership, hula classes, or a longboard, we're here to cheer you on to get out and get moving. We'll reimburse you for activities and items that bring you joy through our wellness and fitness program
- A room with a view: We want you set up for success! To help make your home office comfortable, we'll provide a one-time reimbursement for your office set-up and headphones. Internet and phone costs are also reimbursable on a monthly basis
- Career development: We support your career development by providing access to unlimited courses on Udemy and a book allowance. Enhance and uplevel your skills, and even learn something completely new!
Company HQ
Financial District, San Francisco, CA
Leadership
Abhinav Asthana
(CEO)They began their career as CTO of BITS360, which they co-founded in 2007, before co-founding Grayscale Design and TeliportMe. They used this entrepreneurial experience to co-found Postman in October 2014, aiming to simplify API development.
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