IT Projects & Support Lead, Industrious
More information about location
4-5 days a week in office
Flexible workspaces
Be an early applicant
Flexible workspaces
501-1000 employees
Be an early applicant
More information about location
4-5 days a week in office
501-1000 employees
Company mission
To be the workplace where you belong.
Role
Who you are
- The ideal candidate will be based in London with the ability to travel between offices in London and outside the city from time to time. There will also be a requirement to potentially visit locations outside of the UK
- Experience with IT support tasks such as troubleshooting hardware/software issues, network configurations, and user access management
- Experience with managing network services, preferably in real estate, hospitality, or property management
- Complex understanding of networking technology and hardware (e.g., routers, switches, firewalls)
- Advanced knowledge of networking (TCP/IP, DNS, DHCP, VLANs, VPNs, firewalls)
- Understanding of audio-visual services, Video Conferencing, Audio solutions, bespoke setups
- Knowledge of security services, including Access Control and CCTV systems
- Familiarity with technical project management tools/methodologies
- Willingness to learn and adapt to new technologies and provide technical support to non-technical users
- Strong problem-solving skills and analytical thinking
- Experience working on projects across Europe
- MacOS, iOS, Windows Support experience
- SaaS Support systems experience - (MDM, Google, Zoom, Zendesk)
- Root cause analysis and documentation
- Escalation procedures and SLAs adherence
- Have a growth mindset and continuously seek cross-functional solutions
- Exhibit a low-ego, collaborative approach and bring an optimistic and supportive attitude to all technology service conversations
- Possess strong communication and interpersonal skills, effectively engaging with clients, stakeholders, and team members
- Are proactive in anticipating and addressing issues, driving results without the need for micromanagement
- Thrive in a team environment and enjoy helping others solve problems
- Demonstrate adaptability and a willingness to learn and grow across different areas of technology and IT support
What the job involves
- The Projects & Support Lead is a key member of our TechOps team, focused primarily on providing expert IT support while also playing a vital role in the execution of technical projects
- You will ensure the seamless setup/support of IT, networking, AV systems, and security for new coworking spaces, as well as upgrading existing tech infrastructure
- Alongside you will be key in assisting in Project Management on projects across TechOps revolving around Internal tech and our expansion for opening new locations and coordinating with multiple key stakeholders
- This position requires a unique blend of technical expertise, excellent interpersonal skills, project management acumen, and Advanced IT support experience
- You’ll help ensure that projects meet quality standards, stay within deadlines and budgets, and maintain operational excellence across our technical systems when providing support
- This role is office-based and will require you to be present in the office at least 4 days a week. This is to be reviewed yearly and can increase or decrease as needed. Exceptions can be made to circumstances
- Assist in planning and executing project tasks and milestones
- Work with teams to ensure projects are delivered on time and meet quality standards
- Monitor project progress and adjust plans as needed
- Coordinating with multiple vendors to deliver projects
- Support as the main contact for project queries
- Convey project updates, risks, and achievements to stakeholders
- Assist in managing stakeholder expectations and aligning them with project goals
- Ability to communicate clearly and effectively with concise information
- Manage client meetings to discuss Tech Services and answer questions regarding the business standards
- Provide IT support, including troubleshooting hardware, software, and network issues
- Prioritise and manage incidents, ensuring quick resolution of critical IT issues that may impact business operations
- Able to assist in the configuration, installation, and maintenance of IT systems, including workstations, servers, and networking equipment
- Oversee the procurement, installation, and decommissioning of hardware and software
- Perform system diagnostics and maintenance to minimize downtime during project implementation
- Help implement quality assurance processes for project deliverables and live IT systems
- Support technical issues in coworking spaces, such as AV setups, internet connectivity, and user access
- Manage internal IT systems and access
- Work within a ticketing system and provide updates to members of staff within the agreed SLA
- Facilitate communication between the company and vendors/suppliers
- Identify opportunities for cost savings and process improvements
- Develop and maintain positive relationships with vendors/suppliers
- Coordinate with internal stakeholders to assess needs and requirements
- Review contracts and agreements with vendors/suppliers before liaising with internal stakeholders/management
Salary benchmarks
Our take
Industrious was founded in 2012 when its creators noticed that people often work d better in hotel lobbies and coffee shops than in traditional offices. This inspired the company to develop flexible workspaces that blend the casual environment of public spaces with the resources, security, and professionalism of an office setting.
Shared flexible workspaces are nothing new, but Industrious has successfully differentiated itself from larger competitors like WeWork by focusing on management contracts with landlords rather than leasing properties. The company has seen its revenue triple from 2019 to 2023 and recently took over WeWork's former headquarters in Manhattan.
As demand for smaller, flexible office spaces grows, Industrious is thriving. With partnerships like CBRE and its expansion into key markets, the company is ready to capitalize on the shifting trends in office space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2022
$100m
GROWTH EQUITY VC
Aug 2019
$80m
SERIES D
Total funding: $322m
Company benefits
- Healthcare - We care deeply about the physical and emotional well-being of our employees. That’s why we offer a range of plan options through United Healthcare, including a variety of employer-paid plans that provide coverage for employees and their families
- Flexible Vacation Time - At Industrious we have a flexible PTO policy. This encourages people to enjoy life outside of work, recharge and look after their mental and emotional health. Take the time you need to have a balanced and fulfilling personal life
- Paid Parental Leave - Families come in all shapes, sizes, and types. We welcome each new addition with generous paid leave so that you can bond with your new child
- Stock Options - We want you to be invested in Industrious’ success. All salaried Industrious employees receive a stock options grant that starts vesting on day one
- Learning & Development Grant - We’re committed to your professional development. We’re proud to offer a yearly grant so that you can take a class or learn a new skill
- Employee Resource Groups - These groups support, promote, and celebrate team members united around shared characteristics or life experiences
Company values
- We act with INTEGRITY: We believe in doing the right thing, even when it's more difficult or time consuming. This means being honest, having a strong moral compass, and the ability to make tough decisions
- We show EMPATHY: Our team truly cares about our members, partners, and each other - and it shows. We treat one another with respect and compassion and put the interests of the team before our own
- We've got GRIT; Our team is passionate, motivated, and resilient. We aren't afraid of hard work and preserve to overcome any obstacles that come our way
Company HQ
Union Square, New York, NY
Articles
Leadership
Jamie Hodari
(Co-Founder & CEO)Prior to Industrious, they were the CEO and Co-Founder of Kepler, a rapidly growing experimental university that Scientific American called a "daring global experiment" to bring "top-tier instruction to the neediest parts of the planet."
Justin Stewart
(Co-Founder)Formerly served as the Director of Acquisitions and Operations at Windham Development and Windham China, where they headed their US Real Estate operations
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