Enterprise Customer Success Manager, Incode Technologies
+ Equity
Identity verification and authentication platform
Be an early applicant
Identity verification and authentication platform
201-500 employees
Be an early applicant
+ Equity
201-500 employees
Company mission
To power a world of trust with one identity everywhere.
Role
Who you are
- We’re in the process of rapidly scaling our diverse global team and we’re looking for entrepreneurial individuals and leaders who are curious, driven, and excited by ownership to join a Unicorn-status scale-up!
- Experience in consulting firm leading customer projects with demonstrated analytic and problem solving skills
- MBA or relevant Master’s degree in business, technology or engineering is highly preferred
- Previous Customer Success in enterprise and / or SaaS environment is a plus
- Strong project/program management skills
- Technical acumen to allow effective articulation of Enterprise capabilities & offerings highly preferred
- Excellent communication skills with the ability to distill complex issues
- Comfort with large data sets and ability to extract business insights from analysis
- Comfort with ambiguity and a rapidly evolving business landscape
- Solid stakeholder management skills, both for internal and external stakeholders
- Experience working in an organization that develops mobile apps and services for enterprise customers
- Working knowledge of biometrics or identity software is ideal
- Proven track record of resolving issues and risks in a cross functional and collaborative way
- Confident, and you easily build relationships when working with your customers and internal partners
- Naturally curious, eager to learn and proactive in sharing knowledge with others
- Able to work in a fast-paced environment with a strong sense of urgency in driving projects to completion
What the job involves
- Direct Report: Senior Director of Customer Success
- We are looking for a high energetic and collaborative Enterprise Customer Success Manager for the NAM Region, to serve as the strategic interface between our clients, internal engineering and product teams
- This role requires both strong tactical skills and strategic level thinking. On the tactical side, this person needs to be able to help the team navigate through agile delivery, manage the team and architecture to provide the guidance, and shepherd in flight projects to their successful ends
- This candidate will work closely with Product Managers, Delivery, DevOps, Infrastructure and Business Operation teams in a highly collaborative environment and global environment to provide quality software and solutions to our clients
- Manage all stages of customer relationship
- Implementation (it’s all about project management)
- Building amazing client relationships by providing exceptional service
- Insight presentations (data analysis and interpretation) for clients and their executive teams
- Manage any key issues and risks
- Provide expert knowledge and support to our growing client base, through a consultative approach to deliver successful outcomes for our clients
- Working collaboratively with the rest of the Client Success team to provide red-carpet support to our clients
- Engage Solution Engineers and other Incoders as needed to provide solutions and guide customers through implementations and successfully transition into production phase, resulting in accounts growth
- Make impactful and creative decisions
- Able to develop processes to scope out Enterprise Customer requirements correctly
- Build a methodology that delivers continuous results and measures success
- Provide customer support and solve issues in integration and production leveraging knowledge of product and interactions with Customer success, Engineering and QA teams
- Find creative solutions to customer requests and provide customers an experience that they will LOVE!
Our take
Biometrics identification through facial recognition is becoming a standard feature in high-end smartphones, but it's often out of reach for more affordable devices. Traditional systems rely on human onboarding and manual processing, leading to long wait times and frustration.
Incode changes the game with its AI-powered facial recognition platform, offering fast, seamless identification through technology trained on millions of facial images. Its end-to-end omnichannel identity solutions cater to businesses in industries like finance, marketplaces, and hospitality.
What makes Incode's approach stand out is its focus on security and convenience - facial recognition is one of the most secure methods of authentication, and Incode ensures it works effortlessly across multiple platforms. The company also offers free apps for various uses, alongside custom biometric services for enterprises. As it continues to expand, it is committed to fueling growth and making secure, efficient identification more accessible to all.
Steph
Company Specialist at Welcome to the Jungle
Insights
54% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2021
$220m
SERIES B
Mar 2021
$25m
SERIES A
Total funding: $257.1m
Company benefits
- Meaningful Equity
- Flexible Working Hours & Workplace
- Open Vacation Policy
- Wellness Program
- International Travel Opportunities
- Additional benefit package according to location (401k, medical insurance, etc.)
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Ricardo Amper
(Founder & CEO)Experience as CEO of Grupo Amco and Managing Director of Brenntag Group. They obtained a bachelor's in Business from Instituto Tecnológico Autónomo de México.
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