Strategic Programs Lead, Stripe

• 10+ years in program management, with a proven track record of leading large-scale strategic initiatives across global customer bases from planning through to execution
• Strong cross-functional leadership with experience aligning product, engineering, risk, and GTM teams toward shared goals
• Robust analytical skills with the ability to derive strategic insights from data as well as monitor progress, surface issues, and ensure high-quality execution
• Experience with tools for tracking and reporting progress such as dashboards, project trackers, or internal documentation platforms
• Exceptional written and verbal communication skills including the ability to interface with executive-level stakeholders

Desirable

• The Technical Account Management, Support & Services (TAMSS) organization works directly with Stripe’s most critical users to ensure they are successful and supported
• TAMSS partners cross-functionally across Product, Engineering, Risk, and Go-To-Market (GTM) teams to deliver technical consultation, resolve complex issues, and drive success across Stripe’s global platform
• The Strategic Programs Lead, Operations & GTM sits within TAMSS and serves as a key driver of Stripe’s readiness and execution for large-scale risk and regulatory initiatives
• This role acts as the connective tissue between internal risk and product teams, cross-functional partners, and the field organization, with the goal of delivering exceptional execution and proactive support for both users with and without a TAM Support Plan
• The GTM Risk Specialist will work across customer segments, with a global scope and hybrid internal and external engagement
• Drive execution of user-facing work for regulatory programs, compliance requirements, and major risk initiatives impacting Stripe’s largest users
• Define clear workstreams, outcomes, and timelines in partnership with cross-functional Risk Program Management and Product teams as well as our scaled Support Operations
• Own execution plans from end to end including cross-functional coordination, tracking, risk mitigation, and status reporting
• Build and maintain dashboards and tracking tools to ensure accountability and transparency across phases
• Serve as the primary GTM representative for risk-related initiatives across Risk Product, Engineering, Risk Operations, Legal, and Compliance
• Help translate regulatory and technical requirements into structured plans and user-facing guidance
• Facilitate alignment, resolve ambiguity, and unblock dependencies across internal teams and field stakeholders
• Analyze impacted user populations to design differentiated segments that map to tailored plans for communication, training, execution, and enforcement
• Coordinate resource planning (e.g., surge staffing) to ensure quality and consistency across customer engagement regardless of resourcing model
• Deliver enablement for TAMs, Support Operations, CSMs, AEs, and other internal teams to ensure consistent understanding and execution
• Create training sessions, field guidance, and reference documentation to drive awareness and preparedness
• Partner with field teams to provide bespoke support for priority users requiring elevated guidance or remediation
• Act as the primary point of contact for field teams during major regulatory events or product transitions with clarity, responsiveness, and accuracy
• Handle escalations and directly engage with user executives when required to explain timelines, decisions, and next steps
• Build and refine repeatable models for regulatory implementation, including templated communications, playbooks, and reporting standards
• Conduct retrospectives and synthesize learnings to continuously raise the bar on execution
• Contribute to a long-term operating model that reduces GTM friction and improves field alignment with Risk teams

• The application window will remain open for 100 days after the Job Post is published. However, this opportunity will remain open based on the needs of the business, which may cause the application window to close before or after the 100-day mark