Solutions Engineer, MURAL
$150-185k
+ Variable
Digital workspace for visual collaboration
Open for applications
Digital workspace for visual collaboration
501-1000 employees
Open for applications
$150-185k
+ Variable
501-1000 employees
Company mission
To inspire and connect imagination workers globally by providing teams the means, the methods, and the freedom to innovate from anywhere.
Role
Who you are
- 5+ years of experience in a customer-facing technical role (Solutions Engineering, Sales Engineering, Implementation Consulting, Software Professional Services, or similar), with a proven track record of driving customer success and exceeding goals
- Presentation Prowess: Exceptional presentation and communication skills, with the ability to articulate complex technical concepts to both technical and business audiences
- Business Acumen: A strong understanding of business processes, enterprise software, and the challenges faced by our customers. You can tie product features to tangible business outcomes. You carry a diverse range of industry knowledge with an understanding of various regulated business processes
- Technical Aptitude: Proficiency in advising customers on technical integrations, including RESTful APIs and common enterprise technologies. Your expertise spans across enterprise systems and processes that support Compliance, Information Security, and Legal functions
- You’re curious about and have some knowledge of topics like User Lifecycle Management, Data Loss Prevention, Data Retention, eDiscovery, and Auditing and Monitoring. You have experience with SQL and can navigate database tables and query them accordingly
- Solution-Oriented Mindset: A passion for problem-solving, a knack for creative solutions, and a drive to help customers achieve their objectives. You're well-versed in how Software as a Service (SaaS) is designed, built, marketed, and implemented. This understanding enables you to be creative with customers and help shape a roadmap that maximizes value for Mural and our customers
- Collaboration & Teamwork: A collaborative spirit and the ability to work effectively with cross-functional teams
What the job involves
- You'll play a pivotal role in our team, working closely with our potential and existing customers. You'll leverage your deep understanding of their business challenges and your passion for visual collaboration to craft and demonstrate innovative solutions that drive immediate and long-term value
- You'll excel in performing discovery, crafting creative and best-practice solutions that deliver immediate and future business value as our customers scale with us. You'll be a trusted advisor to both customers and internal teams, playing a vital role in driving adoption, expansion, and customer satisfaction. You'll be seen as a reliable source of knowledge, trusted by customers and colleagues alike
- Become a Mural Expert: Cultivate a deep understanding of our products to effectively tackle the unique and varied issues our customers may encounter
- Consultative Selling: Engage with customers to thoroughly understand their unique business needs, challenges, and workflows. You'll translate those needs into compelling Mural-based solutions. Establish deep and trusting relationships with crucial stakeholders (including senior leaders) at the customer's organization, particularly in IT, Procurement, Security, Legal, and Compliance
- Inspire with Demonstrations: Deliver engaging, persuasive product demonstrations that showcase the transformative power of visual collaboration with Mural. You'll focus on how Mural solves specific business problems and drives measurable outcomes
- Drive Adoption and Expansion: Partner with account teams to guide successful onboarding, drive product adoption within key business units, and identify opportunities for expansion
- Serve as a reliable technical advisor to account teams, overseeing post-sale onboarding of the product for customers, driving select implementations, and ensuring smooth handoffs to Solutions Delivery Consultants for large-scale projects, and to Customer Support for minor implementations and routine troubleshooting
- Collaborate and Innovate:
- Work closely with Product, Engineering, and Customer Success to provide customer feedback, address technical requirements, and contribute to the continuous improvement of our product and processes
- Collaborate closely with cross-functional partners in Security & Compliance, Product Management, Engineering, and Legal to respond to RFPs and Security Questionnaires
- Advise Product Marketing on language that resonates with technical buyers, thereby advancing go-to-market positioning and messaging. Regularly contribute to the team by helping to develop new processes, proposing solutions to process bottlenecks or product limitations, and establishing and documenting best practices learned from our customers
Our take
Mural is a virtual collaboration platform that caters both to the increasing demand for visual work methods and the shift towards remote working. Functioning more like a team- or business-wide whiteboard than a chat room, it is part of a developing trend away from single-channel platforms like Slack and towards a more integrated collaborative workspace.
Founded in 2011, Mural is an early entrant in an increasingly crowded field which includes rivals such as Gather and Tandem. However, it stands out with the flexibility of its approach to multi-functional virtual spaces and range of integrations. This has allowed it to gather a large customer base in a diverse range of companies including IBM, Autodesk and SAP.
The company boasts strong development, securing multiple funding rounds early in its journey that grew its valuation beyond $2 billion. It has since successfully found a more mature direction through leadership changes and a rebrand, continue its growth in a new phase for the company.
Steph
Company Specialist at Welcome to the Jungle
Insights
-25% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jul 2021
$50m
SERIES C
Aug 2020
$118m
SERIES B
Total funding: $216.8m
Company benefits
- Company equity
- Health insurance
- Fertility benefits
- MURALvida stipend
- Fully remote team
- Flexible time off
- Parental leave
- End of Year Closure
- Design thinking trainings
- MURAL free forever plan
- 401(k)
Company HQ
Chinatown, San Francisco, CA
Leadership
Leigh-Margaret Stull
(CEO)Previously spent 13 years at CareerBuilder, in roles including CPO/CMO and COO. Former Innovation Advisor, Business Consultant and Change Management Leader.
Share this job
View 4 more jobs at MURAL