Account Manager, Fresha

• Sales Experience (required) – 2+ years in a full-cycle sales role (prospecting or portfolio-based), with a track record of closing deals and hitting revenue targets
• Selling into SMB – 2-3 years' experience closing sales and generating incremental revenue with small-to-medium-sized businesses
• Commercial Acumen – Comfortable analyzing account or portfolio data to spot revenue opportunities and build a plan to close them
• Account Management (nice to have) – Experience managing an existing portfolio or book of business, ideally in SaaS, is a plus but not required
• Team Player – Happy to "roll sleeves up" and assist the team whenever required
• Adaptable – Comfortable working in a fast-paced and changing environment
• Bilingual - Written and verbal communication in both English and Mandarin

Desirable

• Join Fresha as Account Manager: build lasting partner relationships, drive revenue, and shape the future of beauty tech with a global team
• Given our exciting and progressive growth plans, we are looking for a driven, sales-minded professional to join our global business as a Sales Account Manager
• Reporting directly into the Team Lead Account Management, and working collaboratively with commercial, marketing & product teams, you will own a portfolio of existing partners and be responsible for selling additional value into that portfolio — driving upsell, expansion and retention revenue for Fresha
• This is a great opportunity for someone who is target-driven, comfortable owning a number, and wants to bring a sales mentality to an existing book of business rather than start from cold outreach
• You'll work autonomously in a fast-paced, changing environment
• To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office
• Sell – Proactively identify upsell and expansion opportunities within your portfolio and run a full sales cycle to close them, from pitch to signature
• Hit targets – Own and deliver against KPIs on monetization, revenue growth, and retention
• Analyze & execute – Use account data and reporting to prioritize your pipeline and build a plan to convert it into revenue
• Build relationships – Meet with your accounts face-to-face and over video to build the trust needed to sell into them repeatedly
• Run a cadence – Maintain a consistent, proactive contact strategy across your portfolio to keep pipeline moving and reduce churn
• Collaborate – Work closely with other departments to ensure a seamless partner experience