SaaS Renewals and Deal Desk Associate, Sedna
Salary not provided
Excel
Google Sheets
Salesforce
Hubspot
Junior and Mid level
London
2 days a week in office
Data-driven communication platform
Be an early applicant
Data-driven communication platform
101-200 employees
B2BInternal toolsProductivityCommunicationSaaS
Be an early applicant
Salary not provided
Excel
Google Sheets
Salesforce
Hubspot
Junior and Mid level
London
2 days a week in office
101-200 employees
B2BInternal toolsProductivityCommunicationSaaS
Company mission
To transform global trade by streamlining communication, enhancing decision-making, and driving profitability for businesses operating in complex, high-volume environments.
Role
Who you are
- This role is ideal for someone early in their career who’s excited to learn SaaS renewals and deal desk fundamentals while contributing to meaningful work in global trade
- Have a learning mindset: You’re eager to pick up renewal workflows, pricing concepts, and the mechanics of B2B SaaS deals with guidance and training
- Are organised and detail-oriented: You can manage checklists, keep dates straight, and follow processes precisely—especially when working with contracts and quotes
- Are comfortable with numbers: You like working in spreadsheets and can interpret basic metrics (e.g., renewal dates, seat counts, ARR/MRR, simple deltas)
- Communicate clearly: You write concise emails, take thorough notes, and ask good questions—internally and with customers
- Collaborate well: You enjoy working with Sales, Customer Success, Finance, and Legal, and you’re not afraid to reach out to unblock a task
- Use (or can quickly learn) common tooling: You have basic familiarity with CRM or business tools (Salesforce, HubSpot, Google Sheets, Excel). Experience with CLM tools (e.g., Juro) is a plus but not required
- Care about doing things the right way: You follow playbooks, respect approval paths, and help keep our data clean and contracts compliant
- Are proactive: You spot small issues early (e.g., upcoming expiries, usage overages) and flag them to the right people with suggested next steps
- Are curious about our domain: Interest in SaaS, pricing/packaging, or global trade/logistics is a bonus—no prior industry experience required
What the job involves
- As a SaaS Renewals and Deal Desk Manager, you will play a pivotal role in managing and optimising the renewal of customer subscriptions and overseeing deal structuring within our organisation
- Your primary focus will be to ensure timely and successful renewals, maximise customer retention, and drive recurring revenue growth
- Additionally, you will be responsible for streamlining deal processes, providing strategic pricing guidance, and collaborating with cross-functional teams to facilitate complex deal negotiations
- Monitor customer subscription expiration dates and proactively plan renewal strategies
- Ensure timely and successful renewals to maintain a steady revenue stream
- Prepare renewal quotes, invoices, and notifications in alignment with customer needs
- Engage with customers before, during, and after their renewal dates to address any concerns and ensure satisfaction
- Proactively identifying customers who have incurred user overages or storage overages, and contracting them with a co-termed upsells
- Build strong relationships with customers to foster long-term partnerships
- Identify opportunities for upselling or cross-selling additional features or services
- Design and execute innovative deal structures that maximise revenue while meeting customer needs
- Provide pricing guidance and analyse trade-offs to support sales negotiations
- Partner with sales teams to develop concession strategies that protect margins and optimise revenue
- Refine deal desk processes, approval workflows, and governance frameworks for scalability
- Automate workflows using CRM (e.g., Salesforce) and Contract Management Systems (e.g., Juro) to enhance efficiency
- Ensure compliance with company policies, revenue recognition standards, and strategic goals
- Analyse renewal data to identify trends and patterns
- Track renewal rates and churn to measure the effectiveness of renewal strategies
- Develop dashboards and reports to track key performance indicators such as deal velocity, approval times, and revenue impact
- Work closely with customer success, account management, sales, finance, and legal teams to ensure a seamless renewal and deal structuring process
- Communicate effectively with customers to address their needs and concerns
- Negotiate contract terms and pricing with customers
- Ensure that contracts are accurate, up-to-date, and compliant with company policies
Salary benchmarks
Our take
Sedna is a data-driven communication platform built to drive profitability in Maritime, by lightening the manual work of managing email and presenting data so teams can make better decisions.
Sedna provides its customers, who are some of the largest maritime and supply chain businesses in the world, with a competitive edge by seamlessly connecting their work ecosystem with their email, leveraging data and messages to empower teams with vital context and faster ways to manage their inboxes.
Founded in 2017 by maritime and technology expert Bill Dobie, Sedna is backed by world-leading global VC and PE firm, Insight Partners, alongside Stride.VC, Chalfen Ventures and the SAP.iO fund – with $86m publicly disclosed investment to date.
Steph
Company Specialist at Welcome to the Jungle
Insights
Top investors
Company
Funding (last 2 of 4 rounds)
Jul 2023
$42m
LATE VC
Jul 2021
$34m
SERIES B
Total funding: $89.5m
Company benefits
- Flexible working hours: From early birds to night owls, we know that everyone works differently, so we encourage flexibility and support a mix of working in the office and working from home
- Private healthcare: We provide private health care, including dental, optical, mental health and other health support through AXA
- Enhanced parental leave: Sedna grants 16 weeks of fully paid leave to the primary parent and six weeks of fully paid leave to the non-primary parent, whether via birth, adoption, or foster care
- Learning and development opportunities: Through our online microlearning platform 5mins, conference and event opportunities, and live learning sessions, we are always helping you build your skills and network
- Wellbeing benefits: Sedna’s UK employees (permanent) have access to a wide selection of gyms and studios via Gympass, as well as wellness coaches, 1:1 training, nutritionists, premium memberships to Headspace and Strava, nutrition apps, financial wellbeing apps and more
- Regular socials: We are a friendly and collaborative office, hosting regular socials and catch-ups in our office or at external venues to stay connected and celebrate wins
Company values
- Stay ahead, stay agile: - We don’t just adapt, we anticipate change and act with confidence. - Curiosity, data, and customer insights help us stay ahead of the curve. - We embrace challenges as opportunities and remain resilient under pressure. - By staying open to new ideas and ways of working, we lead the future.
- Execute with focus: - We turn strategy into action, delivering results that matter. - Every initiative counts, discipline and ownership drive business impact. - We make smart decisions with speed, balancing pace and precision. - Clear priorities keep us focused on what moves the needle.
- Work together, win together: - Collaboration is our superpower—we succeed as one team, internally and with customers. - We co-create solutions, seek feedback, and build the future of the OS together. - Strong relationships are built on trust, respect, and shared goals. - By aligning across teams and with customers, we unlock greater impact.
Company HQ
Westminster, London, UK
Leadership
Bill Dobie
(Founder & CEO)After a Political Science and Government degree at the University of British Columbia, Bill started their career as an Agent and Shipbroker before co-founding Navarik, a software service provider. In May 2017 they founded Sedna, where they have served as CEO since.
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