Customer Support Specialist, Billie
Swedish & English Speaker
2-5 days a week in office
Buy Now, Pay Later payments for business
Posted today
Buy Now, Pay Later payments for business
101-200 employees
Posted today
2-5 days a week in office
101-200 employees
Company mission
To simplify purchasing for all companies and open up new opportunities for growth.
Role
Who you are
- You have at least 2 years of experience in a customer-facing role and a track record of turning customers into raving fans
- Experience in sales or a high-volume call center has already sharpened your skills, giving you a competitive edge
- Your superpower is communication. You're fluent in both Swedish and English, with an ability to connect effortlessly. Huge bonus points if you speak German or Polish!
- You're a detail-obsessed, self-starting individual who takes initiative
- You aren't intimidated by a fast pace; you're energized by it. You thrive in a high-growth, international environment
- When you see a problem, your first thought is, "I've got this." You have a deep sense of ownership, empathy, and an unstoppable, solution-oriented mindset
What the job involves
- At Billie, you are the architect of our customer experience
- As the first voice our users hear, you’ll be their trusted guide, their problem-solver, and their champion, mastering inquiries across phone, email, and chat and turning every interaction into a memorable win
- You'll dive deep into challenges by teaming up directly with our experts in Risk, Product, and Tech
- Your mission is to move beyond scripts and canned responses, collaborating across the company to craft elegant, intelligent solutions that leave our customers feeling heard and empowered
- Here's where you make your mark
- Your voice will directly shape the future of the Billie experience
- By resolving complex issues and championing customer needs, you become a critical source of insight that drives our product forward and builds a level of satisfaction that our competitors can only dream of
- We offer a truly hybrid work model and flexible hours (Mon-Fri, 8 AM - 6 PM)
- Your weekends are sacred - they are always yours
- Your growth here is not an afterthought; it’s part of the plan
- This role is a launchpad
- Our internal mobility program is your ticket to advance, specialize, or pivot
- We're hiring you for who you are today, and we're excited to invest in who you'll become tomorrow
Our take
Buy Now, Pay Later (BNPL) options have exploded in popularity in recent years, with companies such as Klarna and Clearpay providing an additional line of credit to customers, allowing them to split the cost of their purchases over several instalments. Billie is a BNPL built for business transactions, using machine-learning driven risk models to finance B2B purchases responsibly.
With over 100,000 customers processing more than €750 million on its platform, Billie is relatively unchallenged in its market. While BNPL firms like Afterpay and Klarna could theoretically move into the B2B space, they are specialised in B2C financing and lack Billie's data on the B2B sector. Billie also boasts a range of features designed specifically for intra-company sales, such as instant verification, invoicing tools and business payment options, which give it a significant advantage against any new rivals.
Billie has raised impressive funding from investors, most recently in a 2021 Series C round. Additionally, its 2022 integration with Klarna and its 2025 announced availability on Stripe have removed major roadblocks to its future expansion. These moves, alongside its entrance into more markets in Europe, will likely speed the company's ascension to Unicorn status and solidify its market lead in the BNPL space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Oct 2021
$100m
SERIES C
Jul 2019
$35.9m
SERIES B
Total funding: $152.1m
Company benefits
- Flexibility first: We come to the office for important events, but do not have a permanent office presence. Our teams decide how to get the best results
- 30 days vacation per year and 5 extra paid days to look after sick children
- Virtual Share Program
- German language courses from different language levels free of charge
- One-off relocation bonus to make your move easier
- Reimbursement of travel expenses and discount on local public transport in Berlin with the BVG
- Individual training budget of 1,000 euros for courses, conferences and more every year
- Free gym access, weekly yoga classes, healthy snacks, cereals, drinks and more
Company HQ
Friedrichshain, Berlin, Germany
Leadership
Aiga Senftleben
(Co-Founder, MD & General Counsel)Previously worked on a Legal Counsel at eBay and Paypal. Also worked at Funding Circle Deutschland as a General Counsel and is now a member of the Digital Finance Forum at the Federal Ministry of Finance (Germany).
Christian Grobe
(Co-Founder & MD)Graduated from the Free University of Berlin with a Ph.D. in Political Science. Previously co-founded Funding Circle/Zencap where they served as the Managing Director. Also Worked as an Engagement Manager at McKinsey & Company.
Dr. Matthias Knecht
(Co-Founder & Co-CEO)Previously co-founded Funding Cirlce/Zencap where they served as Managing Director. Also worked as an Engagement Manager at McKinsey & Company.
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