Platform Production Support Full Stack Software Engineer, Salesforce
Trust, LMTS
World's leading CRM provider
Job no longer available
World's leading CRM provider
1001+ employees
Job no longer available
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- A related technical degree required
- 5+ years of professional software development experience
- Deep knowledge of object oriented programming and experience with at least one object oriented programming language (Java, Javascript, C++, C#, Ruby, Python)
- Proficiency with monitoring software (such as New Relic) and best practices
- High proficiency in at least one high-level programming language and web framework (NodeJS, Express, Hapi, etc.)
- Proven understanding of web technologies, such as JavaScript, CSS, HTML5, XML, JavaScript, JSON, and/or Ajax
- Validated understanding of Database technologies such as SQL, PL/SQL and relational database schema design
- Experience in automated testing including unit and functional testing using Java, JUnit, JSUnit, Selenium
- You are a strong communicator and are experienced explaining complex technical concepts to designers, support, and other engineers
- Passion for ensuring the customer has an exceptional experience using our products
- Curiosity about systems, and a desire to solve puzzles
- You are motivated by helping other engineers succeed. When things break — and they will — you are eager and able to help analyze and fix things. You like thinking of ways to improve efficiency or bring delight to the people you work with
Desirable
- Experience building highly scalable web applications
- Experience with Agile software development and test-driven development
- Bachelor's degree in Computer Science or equivalent field
- Able to work independently
- Desire to drive problems to closure
What the job involves
- Our Platform Trust Engineers ensure that once features has been released to customers, our team of empowered, follow-the-sun engineers, proactively monitor service health, ideally find and fix problems before our customers notice issues, and thereby deliver exceptional experiences to our customers
- Our initial area of focus will be “Go To Market Automation”: The Go To Market Automation (GTMA) teams are building and launching a new platform within Salesforce, which will provide customers with the flexibility to manage how they buy, budget and consume usage entitlements across their Salesforce investment
- GTMA will provide transparency so customers can track usage across products, making it easy to optimize their spend. This will be unlocked via frictionless self-service experiences
- In addition to empowering our customers with self-service experience GTMA will equip our internal distribution teams with usage insights and sizing calculators to minimize deal friction and increase revenue opportunities
- This new platform will transform how Salesforce sells our products and capabilities to our customers
- We plan on continuing to increase our scope of responsibility across additional features as the team onboards and becomes proficient in Go to Market Automation services
- Respond to Production Issues, through triaging, reproducing, and identify and implement solutions and tests to bring the customers’ experiences back to health. Monitor Critical Service Signals and Improve our Services’ Availability, including determining critical Production signals, adding instrumentation and alerts; and building dashboards. Design improvements to existing features to improve fundamental engineering vulnerabilities
- Work in partnership with the product engineering team, and share service ownership responsibility with the product engineering team
- As a Customer Advocate and SME, you will provide the Product team with feedback on existing and upcoming features to improve the customer experience
- As an SME in our services, you will provide feedback to the engineering team to improve their engineering processes and design
- Master our development process, culture and code base, and improve it
- Operate optimally in the hybrid engineering model where engineers are encouraged to be able to craft and complete the vital work to ensure quality in their own code as well as other engineers
- Mentor others in development technologies, tools, and processes
- Present your own designs to internal/external groups and review designs of others
- Develop test strategies, design automation frameworks, write unit/functional tests to drive up code coverage and automation metrics
- Participate in the team’s on-call rotation to address sophisticated problems in real-time and keep services operational and highly available
Application process
- End Date: December 31, 2024 (30+ days left to apply)
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company values
- Trust - We earn the trust of our customers, employees, and extended family through transparency, security, compliance, privacy, and performance. And we deliver the industry’s most trusted infrastructure
- Customer Success - So we champion them to achieve extraordinary things. We innovate and expand our business offerings to provide all our stakeholders with new avenues to achieve ever greater success
- Innovation - Our customers’ input helps us develop products that best serve their business needs. Providing continual technology releases and new initiatives gives our customers a competitive advantage
- Equality - We believe everyone should be seen, heard, valued, and empowered to succeed. Hearing diverse perspectives fuels innovation, deepens connections between people, and makes us a better company
- Sustainability – We are committed to bringing the full power of Salesforce to accelerate the world’s journey to net zero
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
People progressing
Joined as Recruiting Director - Futureforce University Recruiting, EMEA, and was promoted to Senior Director - EMEA & LATAM Recruiting, Futureforce after 3 years, and then again to Senior Director - Recruiting after 2 years. Now serve as COO - Employee Success EMEA.
Salary benchmarks
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Diversity, Equity & Inclusion at Salesforce
- Our goals:
- 50% of our U.S. employees will be made up of underrepresented groups (Women, Black, Latinx, Indigenous, Multiracial, LGBTQ+ employees, People with Disabilities, and Veterans) by 2023
- Double the U.S. representation of Black leaders (VP+) and increase our representation of underrepresented minority (Black, Indigenous, Latinx, and Multiracial) leaders by 50% by 2023
- 50% increase our U.S. representation of underrepresented minority (Black, Indigenous, Latinx, and Multiracial) employees by 50% by 2023
- We’ve met our representation goal nearly a full year early – today, 50.7% of our U.S. employees are members of underrepresented groups
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