Lead Technical Program Manager, Smarter Technologies
$200-250k
Plus bonus
AI operating system for healthcare RCM teams
Job no longer available
AI operating system for healthcare RCM teams
1001+ employees
Job no longer available
$200-250k
Plus bonus
1001+ employees
Company mission
To fix the U.S. healthcare system.
Role
Who you are
- This is an ideal role for a proven program management leader who thrives on developing talent, improving delivery practices, and helping enterprise customers achieve transformative outcomes
- 8-12+ years of experience in program or technical project management, including leadership responsibility for developing and managing teams
- Proven success in enterprise technology implementations, ideally within SaaS, consulting, automation, or healthcare technology
- Strong background in healthcare delivery; experience in Revenue Cycle Management is a plus
- Experience mentoring or reviewing project/program management outputs to ensure quality before execution
- Strategic perspective combined with executional discipline - you can coach the details while influencing the bigger picture
- Ability to influence senior stakeholders and customers through clear, data-driven communication
- Comfort navigating fast-paced, ambiguous environments and building structure where it doesn’t yet exist
- Bachelor’s degree in a technical, operational, or business discipline (MBA or equivalent experience a plus)
What the job involves
- As a Lead Technical Program Manager at Thoughtful AI, you’ll play a key role in shaping the delivery of our most complex and high-value AI Agent deployments across the healthcare ecosystem
- This is a hands-on leadership role where you’ll manage a team of 5–7 Technical Program Managers, guide their work, and ensure their outputs meet the highest standards of quality and impact
- People management – building and developing a high-performing team of TPMs
- Project mentorship – reviewing TPM deliverables, providing feedback, and coaching team members before their work is implemented
- Strategic initiatives – contributing to cross-functional efforts that improve how Thoughtful delivers at scale
- On customer projects, you’ll partner closely with TPMs during the discovery phase—leading process overviews that set the stage for successful implementations
- Your TPMs will then own the design, build, and deployment of AI Agents, with your ongoing guidance and mentorship ensuring excellence throughout
- Manage and mentor a team of 5–7 Technical Program Managers, fostering growth, accountability, and delivery excellence
- Own customer-facing deliveries directly, serving as the assigned TPM on select accounts while modeling delivery best practices
- Review TPM deliverables (product requirements documents, delivery roadmaps, etc.) and provide actionable feedback to raise quality before customer-facing execution
- Partner with TPMs during discovery phases to lead process overviews and ensure accurate foundations for solution design
- Contribute to strategic initiatives that improve delivery frameworks, governance, and cross-functional collaboration
- Act as a trusted partner to Sales, Customer Success, Product, and Engineering to ensure delivery capabilities align with customer expectations
- Champion best practices, risk management approaches, and scalable frameworks that enable consistent, enterprise-grade deployments
- Represent program delivery in leadership conversations and customer forums, bringing forward insights and solutions
- What Success Looks Like
- A cohesive TPM team with strong ownership, confidence, and consistent delivery quality
- Scalable, repeatable practices adopted across projects, driving enterprise-grade deployments
- TPMs consistently producing high-quality outputs that accelerate delivery and reduce risk
- Cross-functional leaders relying on TPMs (and you as their lead) as trusted partners in execution
- Enterprise customers achieving transformative outcomes with confidence in Thoughtful’s delivery approach
Our take
The triple threat of manual processes, error rates and fragmented revenue cycles places healthcare companies under considerable pressure, and means the market loses billions in revenue every year. This amounts to less time for patients and lower-quality back-end work. Smarter Technologies is redefining the healthcare revenue cycle through automation and AI tools.
Smarter Technologies helps healthcare companies automate admin and financial workflows, providing AI agents and insights that optimise efficiency and patient experiences. Founded from a merger of four companies - Thoughtful AI, Access Healthcare, SmarterDx and Pieces - the company combines the focused tech capabilities of these four entities into one of the first healthcare-efficiency dedicated automation and insights platforms.
Whilst back office automation tools are nothing new, these generally work as integrations within other platforms. Smarter's solutions cover a range of backend workflows, including payments, accounts receivable and utilisation management, all of which integrate seamlessly into preexisting stacks. The merger in 2025 combined New Mountain Capital-backed companies, savvily melding the quartet of independent tech talents into a seamless solution to one of healthcare's most pressing problems.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Jul 2024
$20m
SERIES A
Mar 2022
$10m
SEED
Total funding: $35.9m
Company HQ
Dallas Downtown Historic District, Dallas, TX
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