Senior Solutions Engineer, Grafana Labs

• 5+ years of technical pre-sales experience
• Be open to various and complex assignments, this will require strong judgment, collaboration, and leadership
• You will need first class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers. You will need to be able to skillfully articulate our value proposition and the technical advantages of our products
• You love solving technical challenges and thrive on bringing creative solutions to our customers
• You should have a technical mindset and a desire to grow technically
• Must be located in Spain

Desirable

• You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity
• The Solutions Engineering team are the customer facing product experts
• The team enables Grafana Labs worldwide growth by educating potential and existing customers to ensure that they are happy and successful
• We share our technical and product expertise with customers through demos, hands on enablement, presentations, technical evaluations and ongoing interaction
• We partner closely with our Sales team to help qualify and close opportunities
• The Solutions Engineering team is one of the primary routes of communication from our customers to the Product Management and Engineering teams
• A Solutions Engineer is able to really listen to a prospect or customer, understand their requirements, ask the right questions to extract as much information as required and translate all that into a solution with Grafana Labs technology
• They are the bridge between the highly technical engineering folks here at Grafana Labs, our customers and our Sales team
• Partnering with our Sales team to articulate the overall Grafana value proposition, vision and strategy to customers
• Owning the technical engagement with customers and help close complex opportunities through advanced competitive knowledge, technical skill and credibility
• Delivering product and technical presentations to potential and existing customers
• Effectively communicate with customers and internal teams to provide feedback on our products and the competitive landscape
• Driving product conversations based on need and problems with customers
• Working with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles and create other public or private enablement material