Account Manager, Red Ventures
Support & Onboarding at Bankrate
$65-131.3k
Salary dependent on location
More information about location
Media and publishing company
Be an early applicant
Media and publishing company
1001+ employees
Be an early applicant
$65-131.3k
Salary dependent on location
More information about location
1001+ employees
Company mission
To partner with brands in order to connect customers with the products and services they need most.
Role
Who you are
- 3–5 years of experience in Support, Onboarding, Account Management, or Customer Success — preferably within financial services, fintech, or media partnerships
- Experience using Zendesk, Intercom, or similar ticketing/support platforms to manage inbound requests, triage issues, and track resolution
- Strong written and verbal communication skills with the ability to build credibility and trust with partners and internal stakeholders
- Highly organized with strong prioritization skills; able to manage multiple tickets, onboarding timelines, and deliverables simultaneously
- Comfortable navigating complex internal systems and translating technical details into clear, partner-friendly communication
- Proactive mindset with a strong sense of ownership and accountability
What the job involves
- The Account Manager, Support & Onboarding plays a critical role within the Customer Success Home Lending team
- This role is responsible for leading the onboarding experience for new partners and delivering high-quality, reactive support for existing accounts
- They ensure a seamless partner launch, drive fast time to value, and maintain strong, trust-based relationships through responsive issue resolution and cross-functional coordination
- This role works closely with the primary Account Manager (AM) assigned to each account and Customer Success Managers (CSMs) to support overall account health, retention, and growth
- Lead the onboarding of new partners, managing the end-to-end account setup process to ensure a seamless and timely launch
- Serve as a subject matter expert on Bankrate systems and partner-facing tools, providing technical guidance, troubleshooting, and issue triage
- Deliver reactive support for active accounts, resolving partner inquiries and escalating issues as needed to ensure timely resolution
- Act as a liaison between partners and internal teams, facilitating clear communication around campaign updates, performance questions, and operational changes
- Coordinate cross-functional collaboration with Sales, Product, Marketing, Data, and Operations to ensure successful onboarding and ongoing support
- Identify process improvement opportunities that enhance efficiency, partner engagement, and overall service quality
Our take
Red Ventures was founded in 2000, shortly before the dot-com bubble burst. It survived the crash, however, and has grown into one of America's biggest digital media companies. Its brands include Lonely Planet, Healthline and TV Guide.
The company was last valued at around $11 billion, which is evidence that its focus on momentum and adaptability has proven successful. Red Ventures is one of the major companies leading the shift towards intent-based media. It has acquired a range of specialist sites and publishing houses that serve the travel, tech and health sectors.
Red Ventures has managed to successfully out-compete rivals by moving away from the more traditional direct sales approach. Instead, it has focused on guiding customers towards purchases on other sites, and then taking a commission. The company's agility and laser-sharp focus on advice and specialty subjects will prove invaluable in the years to come.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-19% employee growth in 12 months
Company
Funding (1 round)
Jan 2015
$250m
LATE VC
Total funding: $250m
Company benefits
- Hybrid Schedule & Flexible PTO: Take advantage of 3-4 days in-office per week and 1-2 WFH days per week (varying by team), and a robust Paid Time Off program that includes logging off for "Winter Week."
- Family Support, Planning, and Fertility: Our benefit offerings support every unique path to parenthood including fertility, egg freezing, adoption, surrogacy, parental bonding, and more.
- Mentorship Culture: Find a mentor, be a mentor, say yes to something new. This is a place where you’re guaranteed to build connections that extend past your immediate team and even your tenure at RV.
- Purpose & Community: We empower employees to make an impact for causes they care about, and we invest heavily in systemic impact through nonprofits like Road to Hire.
- World-Class Wellness: In addition to the on-site amenities at HQ, our unique wellness benefits include free therapy sessions and counseling for U.S. employees and family members.
Company HQ
Indian Land, SC
Leadership
Ric Elias
(Co-Founder & CEO)Ric co-founded Red Ventures in 2000 and has served as the CEO since.
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