Director of Technology Governance, Risk & Compliance, Dialpad
$243.1-300k
Office located in San Ramon, CA
AI-powered cloud communications platform
Job no longer available
AI-powered cloud communications platform
1001+ employees
Job no longer available
$243.1-300k
Office located in San Ramon, CA
1001+ employees
Company mission
To completely transform the way the world works together.
Role
Who you are
- 10+ years related experience with a minimum of 8 years leading Governance, Risk, and Compliance or internal audit functions at technology driven companies
- Strong understanding of governance, risk management, and compliance frameworks such as NIST, ISO, SOC2, PCI DSS or equivalent
- Knowledge and experience of key legal and regulatory compliance, e.g. GDPR, CCPA, SOX
- Advanced knowledge and experience leading data security, risk assessment & reporting, and control evaluation, design, and governance, with a track record of implementing effective risk mitigation strategies
- Experience managing vendor risk management program
- Experience supporting customer facing teams by delivering exceptional security advisory services including RFP support to build and maintain customer trust
- Experience in collaborating with and influencing key stakeholders and ensuring security strategies align with business objectives
- Exceptional communication skills and the ability to convey complex security concepts to non-technical stakeholders
- Ability to thrive in a high demanding organization with ability to prioritize based on customer and stakeholders need
What the job involves
- Dialpad’s Director, Technology GRC will manage organization-wide technology governance, risk & compliance programs to protect our organization's data, systems, and assets while ensuring adherence to relevant regulations and industry standards
- Dialpad’s Security & Compliance aka Trust team plays an essential role in protecting Dialpad’s customers and business while enabling growth
- This team collaborates closely with various teams across the organization such as Engineering, Product, IT, Sales, Support, Finance, Legal and HR to constantly build and enhance customer trust in Dialpad’s products
- As a Director, Technology GRC, you’ll have a mix of strategic and operational responsibilities working with cross functional stakeholders to lead a team establishing and continuously developing the global risk management & compliance framework, deployment roadmap, risk monitoring/reporting, and risk & compliance assurance for Dialpad
- You’ll also help consider the big picture and make recommendations for processes and controls that align with Dialpad’s growth strategy
- In addition, you’ll be an ambassador for our GRC programs knowing how to communicate effectively and influence others without authority
- This position reports to our Chief Security Officer (CSO) and has the opportunity to be based in our San Ramon, US Office
- Own organization wide technology governance, risk and compliance program
- Ensure the organization's compliance with relevant laws, regulations, and industry standards such as SOC 2, ISO 27001/27017/27018, PCI DSS, GDPR, CCPA
- Develop and maintain a vendor risk management program to ensure third-party compliance with security standards
- Manage stakeholder (customer, partner) security questionnaires and assessment processes
- Interface with customer management as necessary
- Oversee the development and delivery of security awareness programs
- Manage internal access recertification program including performing regular access reviews to ensure that users only have the access they need to perform their jobs
- Conduct ongoing risk assessments and assist in developing and executing a dynamic risk-based assurance plan
- Lead improvements and design of innovative compliance solutions and controls across the Organization
- Contribute to an environment that fosters innovation and enables continuous improvement of the risk and compliance mindset across the Company
- Consult with cross-functional stakeholders on risks and controls relevant to their processes
- Develop and maintain close coordination with cross-functional teams, including but not limited to: Engineering, Product, IT, Sales, Finance, Legal and HR
Our take
Dialpad offers an AI-driven cloud communications platform for business teams. It was founded to streamline communications across entire businesses with a fast set-up and hassle-free deployment.
As well as hosting in-house video, meet and text communications with automated note taking and transcription, the platform also features AI-powered customer service, sales and voice intelligence insights. Dialpad has impressed customers such as Asana, Stripe, TED and Uber with its smooth integration capabilities with co-working platforms like Slack, Google Workspace, Salesforce CRM and Microsoft Teams.
The Unicorn company's funding has allowed it to heavily invest in the continued R&D of AI technologies to deliver a number of industry-first features. The company has also expanded globally with the opening of offices in Europe and Asia and plans to further extend its global footprint with additional investments internationally.
Freddie
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Dec 2022
$50m
LATE VC
Dec 2021
$170m
LATE VC
Total funding: $450m
Company benefits
- Company stock options
- Continued education stipend
- Cell phone, home internet, and gym membership stipend
- Work from home opportunities
- 100% paid medical, dental, and vision plan
- Catered lunches, free snacks & drinks
Company HQ
San Ramon, CA
Leadership
Craig Walker
(CEO)Having studied Law at UCB, Craig worked as an Attorney for Brobeck Phleger & Harrison, before moving to General Counsel at TeleSoft Partners. He spent almost 4 years at Google Ventures before founding Dialpad in January 2011.
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