Social game developer
1001+ employees
Open for applications
1001+ employees
Company mission
To connect the world through games.
Role
Who you are
- Passionate about mobile gaming
- Excellent written and verbal communication skills in English
- Strong organizational skills and attention to detail
- Strong interpersonal skills and ability to work well in a team environment
- Degree in Business, Operations Management, Engineering or related field
- Currently enrolled in an undergraduate or graduate program
What the job involves
- We are looking for an Operations Intern to help strengthen the Customer Support function across all of our games, enjoyed by millions of players worldwide
- As an Operations Intern, you will help transform the most negative player experiences into positive ones, which is integral to player retention
- You will help streamline customer service processes, collaborate with external vendors, while ensuring high quality of support
- You will also act as the voice of the player, sharing player feedback and suggestions with Product and game teams
- Analyze data to identify opportunities for customer support optimizations
- Pitch ideas to offer self-service solutions that help prevent customer support contacts (via in-game, FAQs etc.)
- Assist in efforts to increase the quality of customer service for our games
- Provide support in maintaining relationships with CS partners and vendors
- Collaborate with Product, Localization, Community and Market Intelligence teams to exchange ideas, identify opportunities and share learnings
Our take
Zynga is a games developer that rode Facebook's platform to success back in the late noughties and early 2010's. It is now one of the biggest casual game producers globally, with a presence across 175 countries and regions and over 80 million monthly active users.
Though the company hit a number of roadblocks after its initial success - such as falling stock prices, and numerous calls it was copying other games - its subsequent resurgence is proof of its staying power. It continues to use social media as a distribution channel, and boasts titles such as FarmVille, Merge Dragons! and Words With Friends.
Future success will lie in the company's continued investment in building viral games that people love. It will also need to attune to the social media waves and keep track of where users can be found, as the landscape has become more mobile. Notable recent activity includes a collaboration with BBC Earth ahead of 2024's Earth day, and grant to develop actionable push notifications that enable gameplay without entering the application.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Mar 2011
$490m
SERIES C
Oct 2010
$6.3m
EARLY VC
Total funding: $865.5m
Company benefits
- COMPENSATION - Performance bonuses, opportunities for equity participation & retirement/pension savings support
- HEALTH - Medical, dental & vision covered for employees, with participation for employees eligible dependents, plus disability and life insurance program
- FAMILY - Generous parental leave for birth parents, partners and adoptive families, plus Infertility support, emergency child care and flexible time-off policies
- WELLNESS - Gym benefits, wellness programs, employee assistance programs and generous time-off policies
- FOOD - Food and snacks made in-house or delivered, healthy snack kitchens with drinks and treats, coffee bars, regular social gatherings and happy hours
- WORK & LIFE - Flexible time-off policies (DTO), office rest areas, gaming spaces, employee discounts and more
- TRANSIT BENEFITS - Shuttle service in select locations, commuter/parking benefits, secure bicycle storage, business travel assistance
- RESOURCE GROUPS - Women at Zynga (WAZ), zCares charitable giving, zParents, zEndurance adventure club, BZU, zPride LGBTQ+ inclusion and belonging
Company HQ
SoMa, San Francisco, CA
Leadership
Mark Pincus
(Chairman)Previously founder and CEO of Freeloader, Supportsoft and Tribe.net, an early social network
Michael Luxton
(Co-founder)Previously an engineer at NetApp
Salary benchmarks
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