Senior Support Engineer, n8n
Offers equity
More information about location
Open workflow automation tool
Job no longer available
Open workflow automation tool
21-100 employees
Job no longer available
Offers equity
More information about location
21-100 employees
Company mission
To give technical people the power of a 10x developer.
Role
Who you are
- You may be hired at IC3 if you bring deeper experience solving complex production issues and helping scale support systems
- 5+ years in technical support, customer-facing engineering, or similar roles
- Strong experience troubleshooting complex production environments
- Deep understanding of workflow automation, APIs, and integrations
- Strong knowledge of Node.js environments and containerized deployments
- Experience collaborating closely with engineering on complex technical issues
- Ability to identify systemic issues and drive improvements in product reliability and support processes
- You may be hired at IC2 if you are developing deeper technical expertise and growing into complex troubleshooting ownership
- 3+ years in technical support, solutions engineering, or similar roles
- Experience debugging workflow automation systems and integrations
- Familiarity with cloud platforms (AWS, GCP, Azure) and Linux fundamentals
- Ability to investigate complex issues and collaborate with engineering for resolution
- Experience documenting troubleshooting steps and improving support knowledge bases
- Core requirements (IC2 & IC3)
- Strong troubleshooting and problem-solving skills
- Experience debugging APIs, integrations, webhooks, and authentication flows
- Solid understanding of networking fundamentals (DNS, HTTP/HTTPS, TCP/IP)
- Experience working with JavaScript, Node.js, or similar technologies
- Experience with Docker or containerized environments
- Strong written and verbal communication skills
- Passion for helping users and improving product usability
Desirable
- Experience with workflow automation tools (Zapier, Make, Airflow)
- Observability tools such as Grafana, Datadog, or Prometheus
What the job involves
- We are hiring Support Engineers at both IC2 and IC3 levels. The level will be determined based on experience and interview performance
- As a Support Engineer at n8n, you will help ensure that all of our users, from enterprise customers to community members, have a best-in-class support experience. You’ll troubleshoot complex technical issues, collaborate with engineering, and help scale the support function through documentation, tooling, and knowledge sharing
- You will develop deep expertise in the low-code and AI automation landscape while helping shape how we deliver world-class technical support
- Provide technical support to users via tickets, chat, and community forums
- Diagnose and troubleshoot issues related to n8n workflows, integrations, and performance
- Investigate and reproduce complex technical issues across the n8n ecosystem
- Collaborate with Engineering and Product teams to escalate, triage, and resolve product issues
- Create and maintain documentation, FAQs, and knowledge base articles
- Identify recurring issues and propose improvements to product reliability and user experience
- Contribute to the community by answering questions and sharing best practices
- Document troubleshooting workflows and build internal playbooks
- Help improve support tooling and resolution efficiency
Our take
A recent trend in IT has been an increased effort to streamline workflows by improving integration between the multiple apps which people use. n8n was founded so that users can find a balance between building systems and having autonomy in their work whilst saving time through the rapid development of complex workflows.
n8n is certainly not the first to pick up on this trend - competition includes startups like Zapier, RapidAPI, and Tray.io- but n8n believes that its product is a cut above the rest of the market, offering more flexibility and robustness at a reduced price. The company also has the leading low-code automation tool in this field.
n8n's long-term approach to the market is set to be based on two key strategies, focusing efforts on its flagship platform, ensuring that it stays ahead of the competition in meeting the demand for its integration services whilst also pushing towards diversification. It plans to launch a version of its platform under a SaaS subscription model. n8n also looks to introduce a network of consulting, support and integration services, and if the company can execute this joint approach well, it will be well-set to continue pushing ahead in the market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
62% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Oct 2025
$180m
SERIES C
Mar 2025
$64.4m
SERIES B
Total funding: $257.9m
Company benefits
- 30 vacation days
- International, ambitious and mission-driven team with flat hierarchies and strong emphasis on building great company culture
- 1000€ personal development budget
- Regular company hackathons and team event
- Scrappy, fast-paced startup environment
Company HQ
Mitte, Berlin, Germany
Leadership
Jan Oberhauser
(Founder & CEO)Before Jan created n8n, they worked in multiple roles for different VFX companies worldwide. Jan is also the founder of showreel.tv and link.fish.
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