Partner Success Representative, Gympass
$51-63.8k
Salary applicable for candidates based in CA, CO, MA, WA, other locations may vary
More information about location
Employee fitness & wellness platform
Job no longer available
Employee fitness & wellness platform
1001+ employees
Job no longer available
$51-63.8k
Salary applicable for candidates based in CA, CO, MA, WA, other locations may vary
More information about location
1001+ employees
Company mission
To ignite and fuel every journey to feel good, through its complete corporate wellbeing platform.
Role
Who you are
- This role requires excellent analytical, organizational, and leadership skills, with the ability to collaborate with internal teams and provide a seamless partner experience
- Proven experience in client facing roles, and partner account management, with a track record of success in retaining and growing partner relationships or similar business development roles
- Excellent negotiation, communication, and interpersonal skills, driven by a competitive nature, focused on achieving business objectives
- Outstanding phone presence, with a strong ability to make multiple phone calls, and send multiple emails per day to drive results
- Strong analytical and problem-solving abilities, with experience in data-driven decision making
- Ability to oversee projects and collaborate with cross-functional teams
- Excellent organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously
- Strong customer service skills, with a focus on providing a seamless partner experience
- Comfortable working in a demanding, fast-paced, numbers-driven environment
- Hunger to grow your career and tackle new challenges with a clear desire to have a big impact on Wellhub
- Advanced English
- Experience in Zendesk, Salesforce, and Excel is a plus
- Ability to adapt to evolving departments/roles, able to take on new challenges as they become delegated to the position
- For this specific role, please note that prior experience in account management is required
What the job involves
- We are hiring a Partner Success Representative to our Partnerships team in the US!
- We are seeking an experienced Partner Success Representative to manage and maintain our relationships with key partners
- The primary objective of this position is to enhance partner engagement and retention by identifying areas for improvement and providing strategic support
- The successful candidate will support partner integration, negotiate contract terms, and develop strategies to improve partner success and their processes
- Manage and maintain relationships with key partners. Supports partner integration processes and ensures a seamless experience. Negotiate renewal contract terms, exclusivity, and pricing changes with partners
- Investigate, develop, and implement strategies to improve partner retention and success. Collect and analyze data to measure partner performance and identify areas for improvement
- Handle partner inquiries through Zendesk, and collaborate with internal teams to address partner needs and ensure a positive partner experience. Actively share insights and best practices with internal departments to improve collaboration and product expertise organization-wide
- Ensure that all partners profiles are in compliance with the required standards and reflect accurately on the platform
- Create and manage reports to share insights. Monitor partner performance metrics and adjust strategies as needed to achieve savings and other objectives
- Document key learnings and outcomes from projects and partner reachouts to inform future strategy and planning
- Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance
Our take
Employees are demanding more of their workplaces, and fitness is one of the areas they think employers can do better. Wellhub, formerly Gympass saw this opportunity and offers corporate customers a benefit that will excite their employees - allowing them to try new sports such as yoga, pilates, spinning, and martial arts across a variety of locations.
Wellhub is able to offer top-of-the-line gyms and wellness plans or programs that would be otherwise unavailable to the employees at prices that are far below market rate. They have been able to succeed at this by focusing on strategic gym partnerships, and creating an ecosystem that can satisfy any type of customer.
Backed by several rounds of significant funding, the company doubled down on strategic acquisitions to ease its entrance into new markets and has been steadily expanding its teams and offerings to bring the company closer to global market domination. A recent collaboration with Apple Fitness+, which sees the app added to Wellhub's suite of fitness services, shows that the company is mindful of what modern employees want from their benefits packages.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
23% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Aug 2023
$85m
SERIES F
Jun 2021
$220m
SERIES E
Total funding: $795m
Company benefits
- Wellness resources - in addition to local healthcare programs, we offer Gympassers and their families membership to our platform
- Earned rewards - cash incentives tied to company and individual success, and the opportunity for top performers to participate in our equity program
- Hybrid work structure
- Home office stipend and monthly flexible work allowance to cover the costs of working from home
- Paid time off - minimum of 25 days of paid leave per year
- Generous parental leave
- Annual holidays (including an extra holiday on your birthday!)
- Unlimited sick/wellness time off
- Robust internal recruitment process for promotional and developmental opportunities
- Both online and in-person training and learning opportunities
Company values
- Constructive collaboration - Gympass is a team sport and we play for the team. We trust one another and work together to get the job done. The best idea wins.
- A-players - We believe that having the best people is the key ingredient for long term success. We focus on attracting and retaining the highest quality talent and developing them to become better than us.
- Proud and humble - We take pride in our mission and positive impact in the world. We have a service mindset, we act respectfully and we are always looking for opportunities to improve.
- Diversity - We believe that diversity generates long term value and creates an inclusive, joyful environment where anyone and everyone can drive.
- Focus on results - We don’t sit and wait for things to happen, we make them happen. We believe in setting clear goals, then executing relentlessly to achieve results.
- Ownership mentality - We make decisions and act as owners of the business. Owners think of the long term and don’t take shortcuts. The goal is to build a global, sustainable company.
- Lead by example - We believe that everyone can be a leader and that true leadership is earned through our actions, not given with our titles.
- Objective recognition - We truly believe in and practice meritocracy. We recognise, reward and celebrate outstanding performance.
- Integrity - Acting with integrity and within the highest ethical standards is a non-negotiable. We do what is right and always keep our promises.
- Ecosystem mindset - We make decisions that create value for our Gympass ecosystem and help us achieve our mission.
- Live the mission - We believe that physical activity is transformative and we value an active lifestyle. Our goal is to empower everyone to live our mission and we recognise that means different things for different people.
Company HQ
South Village, New York, NY
Articles
Leadership
Cesar
(CEO)Previously worked as a consultant at McKinsey. Head of Business Development for CVC (travel company in Brazil). Studied for an MBA at Harvard before dropping out to start Gympass
Joao Barbosa
(VP of Partners Brazil & New Business)Started their career as a risk analyst at Santander. Worked as a Senior Analyst then Coordinator of Business Performance at CVC.
People progressing
Joined as a Partnerships Specialist. Promoted to Partnership Executive after 1.5 years, then to Partnerships Manager. Is now Senior Partnerships Manager.
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